Hair Cutting Specialist

Diversity matters. We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you!

Who we are: You might know us as the inventors of the bath bomb, but there’s more to this great‑smelling, partly employee‑owned, family‑run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. The Living Wage Foundation’s statement ‘a hard day’s work deserves a fair day’s pay’ is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first, fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts—whether that’s an ingredient in a product, or the minerals in a smartphone.

The magic behind the Lush HairLab: Committed to assembling a team of skilled specialists, we hold a deep appreciation for the artistry of hairdressing and believe in empowering our stylists to showcase their unique talents. We want a diverse team that reflects the broad range of our products and caters to all hair types. By doing so, we aim to foster an inclusive environment where everyone feels embraced and their individual needs are met when they visit our salons. At Lush HairLab, we take pride in providing an exceptional salon experience, tailoring our services to meet the unique needs of each client’s hair and scalp. Our dedication to one‑on‑one attention allows us to achieve authentic results that align with our clients’ personal style. By providing an enriching and educational journey, we empower them with knowledge about their hair and scalp health while leaving them feeling fabulous both inside and out.

Key Information

• Hours available: 32 hours per week

Skills and Experience

• Minimum SVQ/NVQ Level 2 in Hairdressing or equivalent experience in the Industry
• Minimum 2 years of experience with running a column, or able to demonstrate why you should be considered.
• To have an established local client base is beneficial, but not essential.
• Able to present up‑to‑date skills and techniques.
• Have developed a high‑level skill set in all areas across the cutting sector, passionate about hair cutting and styling.
• Exceptional customer service skills, including careful communication and consultations.
• Organised and punctual approach to salon life.
• Professional and client‑focused.
• An open‑minded approach to receiving further training in the Lush HairLab way.
• Skills and experience in educating in your specialist field to the team are desirable but not essential.

Responsibilities

• Learn and provide Lush HairLab services; you will be performing the full client journey, including consultation, product choices, hair washing, cutting and styling.
• Collaborate with your clients by carving out their true hair identity.
• Build rapport, be inquisitive, ask questions and share your knowledge with them.
• Educate the client on what they need to create the style and effect at home.
• Communication is key to a successful salon and team. As part of this role, you would be expected to contribute to and maintain this supportive working environment.
• Maintain standards of both personal and workspace presentation, cleanliness and hygiene.
• Assist retail sales and have 5* consultations with clients and customers on the shop floor area when not with clients.
• Support shops & attend events (internal and external) to promote new hair care product or service launches.
• Using specialist skills and knowledge to support the Lush PR team in promoting the Lush HairLab.
• Showcase a can‑do attitude and attention to detail.
• The ability to share Lush’s buying stories, ethics and product knowledge throughout the customer journey.
• Confident and decisive to ensure the client feels safe in expert hands.
• Motivated and driven, with an open mind to our new approach to hairdressing.