At a Glance
- Tasks: Create stunning bouquets and provide 5-star customer service in a vibrant flower shop.
- Company: Join Lush, a family-run, ethical brand known for its innovative cosmetics.
- Benefits: Enjoy flexible hours, generous discounts, and a supportive work environment.
- Other info: Seasonal role with opportunities for growth and creativity.
- Why this job: Be part of a creative team making customers smile with beautiful flowers.
- Qualifications: Experience with flowers and a passion for customer service are essential.
The predicted salary is between 14.8 - 14.8 £ per hour.
The Flower Shop within Lush Covent Garden has grown exponentially since our shop and spa opened in August 2024. We are continuing to establish ourselves in the local area as the go-to florist for locals, businesses, and events with seasonal workshops and flower sales. We have built a team of exceptional and diverse individuals in our shop and spa and are now looking for a florist trained individual to join us over the Autumn and Winter period to support our ever-expanding flowers section.
All of our flowers are British grown and seasonally acquired, purchased from British farms. We use the seasons and Lush's core brand values of freshness and ethical buying to inspire our flower shop and our unique bouquet style.
Diversity matters
We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.
Who we are
We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts.
Key Information
- Hours available: 32 hours
- Application Deadline: Thursday 27th August 23:59pm
- Interview Date: Early September
- Start Date: Mid-September
- End Date: The florist position will be a temporary role over the seasonal period until the end of December 2026.
- Availability Required: Our ideal candidate would have availability to work on four days during the week including Saturday and Sunday, but you would be offered a mix of weekend and weekday shifts.
Key Responsibilities
- The priority of all staff is to make our customers feel like VIPs, with a friendly and helpful approach, ensuring customers leave with a smile and a great impression of our shop.
- Please note you must have some experience of flowers and building hand-tie bouquets to apply for this role.
- Give 5* customer service to all customers in the space.
- Create, build and wrap bespoke and handmade bouquets of flowers.
- Bring your creativity into bouquet building.
- Work with customers' ideas to build bespoke bouquets, sometimes in time pressured circumstances.
- Keep flower displays fresh, healthy and attractive.
- Have a knowledge of shelf life of flowers and rotate stock as per flowers' shelf life.
- Manage high volumes of customers during peak trading times.
- Process and manage flower deliveries and have an understanding of flower conditioning needs.
- Keep the flowers area clean and tidy.
- Support the head florist, where needed to run and manage creative paid for workshops for customers in the shop.
- Be flexible to support the wider shop floor, where needed.
- Greeting customers as they enter the store with a warm and inviting welcome.
- Directing customers to different areas of the store, working with colleagues to facilitate a smooth 5* customer journey.
- Recognising and responding to customers' interest in flowers.
Desirable:
- Experience of wreath building.
- Experience with dried flowers / dried product.
- Experience with flower crown making and hair braiding.
Skills, Knowledge and Expertise
- Flowers Experience: You will have experience of working with flowers and have an understanding of different flowers and their care needs. You will be able to build attractive and creative bouquets of all sizes for customers, as per their specific requests.
- Customer Experience: Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5-star experiences.
- Teamwork: Fill the shop floor with positivity, teaming up with your colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth.
- Communication: Great communication should be part of your daily routine, ensuring information effortlessly circulates throughout the store.
Benefits
- Holiday allowance
- 50% discount on Lush products and spa treatments
- Profit-based bonus
- Pension scheme
- Paid day off for your birthday*
- Cycle to work scheme
- Discounted rail and bus season tickets
- Employee assistance programme
- 6 months of full pay for parental leave (primary caregiver must qualify for SMP)
- Flexible working
- Tailored gender affirming care*
*qualifying period/hours required
Florist employer: Lush
LUSH is an exceptional employer that prioritises employee growth and development, offering a vibrant work culture where creativity and passion for customer service thrive. Located in the heart of the United Kingdom, employees benefit from a supportive environment that encourages teamwork and community engagement, making it a rewarding place to build a career in retail management.
StudySmarter Expert Advice🤫
We think this is how you could land Florist
✨Get Your Foot in the Door Early
In retail, many temporary roles pop up during peak seasons, like Christmas or summer sales. Keep an eye on the calendars for these spikes and start scouting for opportunities a bit in advance. We can even help you stay sharp on your search!
✨Utilise Local Connections
Visit local shops in person and chat with managers about potential temporary openings. Many retail positions are filled by word-of-mouth, so don’t underestimate the power of a good conversation while you grab a coffee or do your weekly shopping!
✨Show Off Your Availability
Retail managers love flexibility! Make sure to highlight your availability in a casual chat or when you apply through our website. The more open you are to work varied shifts, the more likely they are to bring you on board—especially for temporary gigs!
✨Be Ready for On-the-Spot Interviews
When you walk into a shop, be prepared for the possibility of an on-the-spot interview. Dress comfortably but smartly, have a few key points about your experience ready, and be enthusiastic. Remember, it’s all about making that positive first impression!
We think you need these skills to ace Florist
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any relevant experience you've got, whether it’s casual jobs or volunteer work. Employers want to see that you can interact well with customers, so think about any instances where you've gone the extra mile to help someone out.
Flexibility Is Your Best Friend:Since this is a temporary position, you should emphasise your flexibility in your application. Mention your availability clearly in your cover letter and CV—employers love knowing they can rely on you to work varied hours, especially during busy periods!
Keep It Short and Sweet:For temporary roles, we don’t need an essay! Keep your CV and cover letter concise, focusing on the most relevant experiences and skills. Highlight any specific retail achievements, like sales targets met or product knowledge that demonstrates your eagerness to dive straight in.
Tailor Your Application to Lush:Don’t forget to personalise your application for Lush! Take a look at their values and product range, and if you’ve had previous experience with similar brands, mention that. It shows you’re genuinely interested in the role and have a good understanding of what they do.
How to prepare for a job interview at Lush
✨Show Off Your Customer Service Skills
In retail, it's all about customer interaction, so be ready to share examples of how you've handled tough customer situations. We recommend thinking through a couple of scenarios before the interview where you went above and beyond to help a customer, as these can really make you stand out.
✨Brush Up on Product Knowledge
Temporary roles often have a steep learning curve because you'll need to pick up product knowledge fast. Take some time to familiarise yourself with the main products or services that Lush offers, and if possible, try to understand their current promotions. It’ll give you the edge to engage customers effectively.
✨Flexibility is Key
Being in a temporary retail role means you may need to adapt quickly to different tasks or shifts. Be prepared to highlight your flexibility and willingness to take on varied responsibilities during the interview. Think of examples where you've had to juggle multiple tasks at once – that’ll show you're a great fit for the dynamic retail environment.
✨Demonstrate Team Spirit
Since retail roles often require collaboration, be ready to showcase your teamwork skills. Share experiences where you worked well with colleagues, especially in fast-paced situations. This will underline your ability to slot into the team at Lush and contribute positively during your temporary stint.
