Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Perform immersive spa treatments and ensure a top-notch client experience.
- Company: Join Lush Spa, known for its holistic approach and vibrant culture.
- Benefits: Enjoy flexible shifts, generous discounts, and a supportive work environment.
- Other info: Comprehensive training provided, with travel and accommodation covered.
- Why this job: Make a difference in clients' lives while working in a fun, dynamic setting.
- Qualifications: NVQ Level 3 in Beauty Therapy or equivalent, plus a passion for customer service.
The predicted salary is between 15 - 16 £ per hour.
Lush Spa provides immersive treatments using a multi‑sensory, holistic approach. This role involves performing treatments, supporting the spa, and ensuring a high‑quality client experience.
Training and Onboarding
Successful candidates will complete at least 10 days of onboarding at their assigned spa location to learn about the brand, meet colleagues and begin training. After onboarding, a six‑week training course at the Lush Spa Training Centre in Poole, Dorset will be undertaken. Travel and accommodation for Poole are covered. Training dates will be discussed during the interview.
Responsibilities
- Perform Lush Spa Treatments following set routines and standards
- Represent the Lush Spa on the shop floor and across the business
- Look after clients’ experiences, ensuring their journey runs smoothly
- Support the day‑to‑day running of the spa
- Book and upsell treatments using the booking system
- Maintain high standards in the spa (cleanliness, presentation, hygiene)
- Take responsibility for personal wellbeing using available tools
- Keep product and treatment knowledge up to date
- Support stock control
Required Skills & Experience
- NVQ Level 3 qualification in Beauty Therapy or equivalent in Holistic Therapy including full‑body massage
- Practical experience in a similar role performing body massages and facials
- Passion for delivering excellent customer service and treatments
- Passion for representing the LUSH brand, ethics and products both on the shop floor and in the spa
Diversity matters
Lush is committed to building a brand that reflects the diversity of people worldwide. All candidates are encouraged to apply.
Benefits
- In‑house learning and development opportunities including all Lush Spa treatments and brand training (paid at hourly rate)
- Generous staff discount (50% on products and spa treatments, 10% on HairLab & Book a Bath experiences)
- Two complimentary products of your choice per month
- Free handcare and mouthcare products during shifts
- Team bonus scheme based on overall sales of the store and spa
- Pension scheme
- Birthday day off
- 28 day holiday allowance (pro‑rata)
- Supportive parental leave scheme – 6 months of full pay for primary caregiver
- Financial childcare support on return to work (depending on contracted hours)
- Cycle‑to‑work scheme
- Free spa therapist tunic
- Employee assistance programme provided by Health Assured
- Access to an online learning community
- Therapist wellbeing initiatives (inclusion of injury prevention training, Alexander Technique workshops, therapist‑friendly rooms, electric couches)
- Four complimentary spa treatments of your choice per year
- Flexible rolling shifts – morning, afternoon, evening, weekends and bank holidays (including sales‑based bonus scheme)
Massage Therapist, Central London, Oxford Street in City of Westminster employer: Lush
Contact Detail:
Lush Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Massage Therapist, Central London, Oxford Street in City of Westminster
✨Tip Number 1
Get to know the Lush brand inside out! Familiarise yourself with their products and values, as this will help you connect with the team and clients during your interview. Show your passion for holistic therapy and how it aligns with Lush's ethos.
✨Tip Number 2
Practice your massage techniques before the interview. Being able to demonstrate your skills or even talk through your approach to treatments can really set you apart. Confidence in your abilities is key!
✨Tip Number 3
Network with current or former Lush employees if you can. They can provide insider tips on what the interviewers are looking for and how to shine during the onboarding process. Plus, it shows your commitment to joining the team!
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Massage Therapist, Central London, Oxford Street in City of Westminster
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for massage therapy and customer service shine through. We want to see how much you care about delivering an amazing experience for our clients!
Tailor Your CV: Make sure your CV highlights your NVQ Level 3 qualification and any relevant experience in beauty or holistic therapy. We love seeing how your skills match what we’re looking for, so don’t hold back!
Be Authentic: Don’t be afraid to show your personality in your application. We value authenticity and want to know the real you! Share why you want to work with us at Lush Spa and what makes you a great fit.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s super easy and ensures your application gets to the right people quickly. We can’t wait to hear from you!
How to prepare for a job interview at Lush
✨Know Your Treatments
Make sure you’re well-versed in the specific treatments offered at Lush Spa. Familiarise yourself with their multi-sensory, holistic approach and be ready to discuss how your skills align with their treatment routines.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in previous roles. Highlight your passion for creating a smooth and enjoyable client experience, as this is key to succeeding in the spa environment.
✨Embrace the Lush Brand
Research Lush’s values, ethics, and products thoroughly. Be prepared to express why you want to represent the brand and how you can contribute to its mission during your interview.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role, training process, and team dynamics. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.