Florist in City of Westminster

The Flower Shop within Lush Covent Garden has grown exponentially since our shop and spa opened in August 2024. We are continuing to establish ourselves in the local area as the go-to florist for locals, businesses, and events with seasonal workshops and flower sales. We have built a team of exceptional and diverse individuals and are now looking for a florist trained individual to join us over the Autumn and Winter period to support our ever-expanding flowers section. All of our flowers are British grown and seasonally acquired, purchased from British farms. We use the seasons and Lush's core brand values of freshness and ethical buying to inspire our flower shop and our unique bouquet style.

Diversity matters

We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.

Key Information

• Hours available: 32 hours
• Application Deadline: Thursday 27th August 23:59pm
• Interview Date: Early September
• Start Date: Mid-September
• End Date: The florist position will be a temporary role over the seasonal period until the end of December 2026.
• Availability Required: Our ideal candidate would have availability to work on four days during the week including Saturday and Sunday, but you would be offered a mix of weekend and weekday shifts.

Key Responsibilities

• Make our customers feel like VIPs, ensuring they leave with a smile and a great impression of our shop.
• Provide 5* customer service to all customers.
• Create, build and wrap bespoke and handmade bouquets of flowers.
• Bring your creativity into bouquet building.
• Work with customers' ideas to build bespoke bouquets, sometimes in time pressured circumstances.
• Keep flower displays fresh, healthy and attractive.
• Manage high volumes of customers during peak trading times.
• Process and manage flower deliveries and understand flower conditioning needs.
• Support the head florist to run and manage creative paid workshops for customers.
• Greet customers with a warm welcome and direct them to different areas of the store.
• Recognise and respond to customers' interest in flowers.

Desirable:

• Experience of wreath building.
• Experience with dried flowers.
• Experience with flower crown making and hair braiding.

Skills, Knowledge and Expertise

• Experience of working with flowers and understanding their care needs.
• Ability to build attractive and creative bouquets of all sizes.
• Recognise when flowers are past freshness and rotate stock accordingly.
• Embrace a passion for delivering exceptional customer service.
• Fill the shop floor with positivity and teamwork.
• Maintain open and respectful communication with colleagues and management.

Benefits

• Holiday allowance
• 50% discount on Lush products and spa treatments
• Profit-based bonus
• Pension scheme
• Paid day off for your birthday
• Cycle to work scheme
• Discounted rail and bus season tickets
• Employee assistance programme
• 6 months of full pay for parental leave (primary caregiver must qualify for SMP)
• Flexible working
• Tailored gender affirming care