At a Glance
- Tasks: Deliver unique spa treatments and create a calming atmosphere for clients.
- Company: Join the vibrant LUSH team at our Cardiff Spa, known for its ethical products.
- Benefits: Competitive pay, training covered, and a chance to grow in a supportive environment.
- Other info: Part-time role with flexible hours; perfect for students looking to make an impact.
- Why this job: Be a brand ambassador while helping others relax and rejuvenate with LUSH's amazing products.
- Qualifications: NVQ Level 3 in Beauty Therapy and at least 1 year of relevant experience.
The predicted salary is between 12 - 15 £ per hour.
Are you passionate about LUSH products and dedicated to providing exceptional spa experiences? Do you have a genuine desire to care and help people relax? If so, we would love for you to join our team as a LUSH Spa Therapist at our Cardiff Store and Spa. Part‑time position available (22 hours per week). Weekend availability required.
Key Dates & Training
Start date: 15th June 2026 at LUSH Spa Cardiff. Training: 6‑week course at LUSH Spa Training Centre in Poole, Dorset, Monday‑Friday. Travel expenses and accommodation are covered by LUSH.
Pay & Hours
Hourly wage is based on experience. You will be based at LUSH Spa Cardiff with occasional travel to offer support and attend training or events. Working from home is not permitted. Availability Thursday, Friday and Saturday or Sunday.
Job Overview
As a LUSH Spa Therapist, you will deliver our range of unique and therapeutic spa treatments, create a calming atmosphere, and act as a brand ambassador for LUSH.
Who we are
We create effective products from fresh fruit, vegetables, and essential oils, taking a holistic approach to well‑being. Our spas provide an oasis of calm for relaxation and rejuvenation.
Diversity matters
We are committed to building a brand that represents diverse perspectives and voices.
Key Responsibilities
- Deliver a variety of spa treatments to the highest standard, ensuring client comfort and satisfaction.
- Maintain thorough knowledge of all treatments, including contraindications, benefits, and aftercare advice.
- Adhere to strict hygiene and safety protocols.
- Be punctual and reliable, ensuring clients are seen on time.
- Provide exceptional customer service, building rapport and personalising experiences.
- Offer expert advice on Lush products and treatments.
- Handle customer inquiries and feedback professionally.
- Work collaboratively with spa teams to ensure efficient operation.
- Communicate effectively with colleagues and support promotions.
- Actively promote spa treatments and products, upselling where appropriate.
- Support the spa’s business goals by driving awareness and encouraging bookings.
- Engage with customers on the shop floor, offering consultations.
- Act as a brand ambassador, embodying LUSH’s values and ethics.
- Participate in company initiatives and campaigns.
- Take responsibility for your own professional development.
- Actively participate in training sessions and performance reviews.
- Learn new treatments and techniques to expand your repertoire.
Skills, Knowledge and Expertise
- NVQ Level 3 qualification in Beauty Therapy or equivalent Holistic Therapy, including full‑body massage.
- Availability to include Friday and at least one weekend day.
- At least 1 year of practical work experience in a similar role, performing body massages and facials.
- Excellent customer service and treatment skills.
- Passion for representing the LUSH brand, ethics and products.
Spa Therapist: Create Calm & Brand Ambassador in Cardiff employer: Lush
At LUSH Spa Cardiff, we pride ourselves on being an exceptional employer that values passion and dedication to well-being. Our supportive work culture fosters personal and professional growth, offering comprehensive training and development opportunities, including a fully funded 6-week course at our Training Centre. Join us in creating a calming oasis for our clients while enjoying the benefits of working with a brand that champions diversity and ethical practices.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Therapist: Create Calm & Brand Ambassador in Cardiff
✨Tip Number 1
Get to know LUSH inside out! Familiarise yourself with their products and values. When you walk into that interview, let your passion for their brand shine through – it’ll show you’re not just another candidate.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate how you’d handle client interactions. Being able to showcase your ability to create a calming atmosphere will set you apart from the rest.
✨Tip Number 3
Network like a pro! Connect with current LUSH employees on social media or at events. They can provide insider tips and might even put in a good word for you when you apply through our website.
✨Tip Number 4
Be ready to talk about your experience! Prepare examples of your previous work in beauty therapy, especially any holistic treatments. Show them how your skills align perfectly with what they’re looking for in a Spa Therapist.
We think you need these skills to ace Spa Therapist: Create Calm & Brand Ambassador in Cardiff
Some tips for your application 🫡
Show Your Passion for LUSH:When writing your application, let your love for LUSH products shine through! Share your experiences with our products and how they’ve impacted your life. We want to see that genuine desire to help others relax and enjoy the LUSH experience.
Highlight Relevant Experience:Make sure to detail your previous work experience in beauty therapy or holistic treatments. We’re looking for someone who can deliver exceptional spa experiences, so mention any specific skills or techniques you’ve mastered that align with our offerings.
Personalise Your Application:Don’t just send a generic application! Tailor your cover letter and CV to reflect the key responsibilities and values mentioned in the job description. Show us how you embody the LUSH ethos and how you can contribute to our team.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to showcase your personality and passion right from the start. Let’s get you on board at LUSH Spa Cardiff!
How to prepare for a job interview at Lush
✨Know Your LUSH Products
Before the interview, make sure you’re well-versed in LUSH products and their benefits. Familiarise yourself with the ingredients and the ethos behind the brand. This will not only show your passion but also help you answer questions about how you can promote their products effectively.
✨Demonstrate Your Spa Skills
Be prepared to discuss your experience with spa treatments, especially body massages and facials. Think of specific examples where you provided exceptional service or created a calming atmosphere for clients. This will highlight your practical skills and customer service abilities.
✨Show Your Passion for Well-being
LUSH is all about holistic well-being, so express your genuine desire to help people relax and rejuvenate. Share any personal experiences or stories that reflect your commitment to this philosophy, as it aligns perfectly with the role of a Spa Therapist.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the training process or the team dynamics at LUSH Spa Cardiff. This shows your enthusiasm for the position and helps you gauge if the company culture is the right fit for you.
