Permanent Sales Assistant in Cardiff

Diversity matters: We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you!

Who we are: You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.

The role: Sales Assistants are the heartbeat of our business, consistently delivering outstanding customer service year-round. We're seeking individuals who are not just passionate and motivated but also enthusiastic about showcasing our beautiful products. As an excellent team player, you'll actively engage in giving and receiving feedback, contributing to the growth of our collective skills. You'll go beyond the basics by asking insightful questions to understand each customer's needs, and showcasing our products through captivating demonstrations. Support their purchasing decisions by confirming interest through thoughtful questions and securing sales. Your role includes offering shop tours with intelligent link sales, crafting personalized routines, and providing pampering sit-down consultations, including decadent hand and arm massages as part of your daily routine. Through in-depth training on our products and ingredients, you'll become a Lush Ambassador, embodying our ethics and values to our customers. Your crucial role will help create the ultimate experience for our guests, ensuring we offer the best service on the high street!

Key Information:

• Contract: Permanent Sales Assistant
• Hours available: 12 hours per week (opportunity for more hours once training has been completed)
• Availability: 3 full days (must include a weekend day and availability on Monday, Tuesday and Friday is desirable).
• Trial Shift: If successful at the shortlisting stage, you will need to be available on one of the following days: Friday 19th June and Sunday 21st June, Friday 26th June, Saturday 27th June and Sunday 28th June
• Start Date: Monday 6th July (Onboarding)

Key Responsibilities:

• Providing 5-star customer experience consistently, going above and beyond for our customers to be a day maker.
• You will be a Lush Ambassador, championing our ethics and values during consultations.
• Engage with customers through active listening to understand and establish their needs, recommend products, and provide relevant information and demonstrations.
• Providing sit-down consultations and bespoke routines to fulfil the customers' needs.
• Providing the ultimate Customer Experiences with Arts of Services, these include Hand & Arm Massages, Scalp, On the Face, and On the foot demos.
• Being adaptable and solutions-focused, as no two days in retail are the same.
• Operating our till systems - you will be cash-handling trained.
• Stocking products on the shop floor, ensuring our products are clean and inviting to customers.

Skills and Experience:

• Essential:
• Customer Service: A genuine passion for delivering exceptional customer service, understanding customer needs and willingness to demonstrate products to customers.
• Teamwork: Capable of collaborating with team members to achieve store goals, and maintaining a positive and supportive work environment.
• Communication: Strong verbal communication skills to engage customers, actively listen to their needs, and provide relevant product information.
• Adaptability: Ability to adapt to changing circumstances, handle challenging situations, and work effectively under pressure.
• Problem-solving: Skill in identifying and resolving customer issues or complaints, finding appropriate solutions, and ensuring customer satisfaction.
• Organisation: Aptitude for maintaining an organized store environment, managing inventory, and creating visually appealing product displays.
• Nice to have but training will be provided:
• Ethical and Sustainable Mindset: Understanding and alignment with Lush's commitment to ethical sourcing, sustainability, and cruelty-free practices.
• Sales and Product Knowledge: Ability to promote and sell products effectively, demonstrate product features, and provide accurate information to customers.
• Desirable:
• Siaradwyr cymraeg/Welsh speakers. Rydym yng nghanol y brif ddinas, ac angen siaradwyr Cymraeg! Byddwn yn hoff iawn gal chi yma i ddenu mwy o gwsmeriaid ac i wneud iddyn nhw deimlo'n gatrefol yma.

Benefits:

• Holiday allowance
• 50% discount on Lush products and Spa treatments
• Profit-based bonus
• Complimentary spa treatment*
• Pension scheme
• Paid day off for your birthday
• Cycle to work scheme
• Discounted rail and bus season tickets
• Employee assistance programme
• 6 months’ full pay for parental leave (primary caregiver)*
• Financial childcare support on return to work*
• Flexible working

*qualifying period & hours required