Trainee Manager - Broughton Shopping Park

Diversify our future. We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.

Who We Are: You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee‑owned, family‑run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. We put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.

The role: Trainee Managers work alongside our Shop Managers, learning every element of the job and managing the shop in the absence of the Manager. Trainee Managers provide leadership and coordination on our shop floors, manage back‑of‑house tasks and set an aspirational example of customer service for the team. The skills and knowledge that you build up here are terrific for progressing through our business or for running your own in the future.

Contract: 40 hours

Important dates:

• Application deadline: Sunday 22nd March
• Interview date / Trial Shift: Thursday 2nd April
• Start date: Monday 13th April

Key Responsibilities:

• You will continue to foster an environment of collaboration, inclusivity and empowerment.
• Work closely with the Store Manager tracking KPIs, and balancing sales targets with operational objectives.
• Be adaptable to change and reactive to opportunities.
• Genuinely enjoy interacting with people and proud to showcase our innovation.
• Interested in seeking out projects with other teams in the business or the wider community.
• Have a meticulous eye for standards.
• Enjoy seeing your team/colleagues achieve their goals and support this through engaged check‑ins and training.
• Communicate updates from the business to the rest of the management team and the store.

Skills, Knowledge and Expertise:

• Customer Service: A genuine passion for delivering exceptional customer service and leading by example.
• Management Skills: Able to navigate difficult conversations, set and manage expectations and support the Manager with the running of the shop.
• Teamwork: Capable of collaborating with team members to achieve store goals, and maintaining a positive and supportive work environment.
• Communication: Strong verbal communication skills to share business messages throughout the store.
• Adaptability: Ability to adapt to changing circumstances, handle challenging situations, and work effectively under pressure.
• Problem‑solving: Skill in identifying and resolving customer issues or complaints, finding appropriate solutions, and keeping the shop running efficiently.
• Organisation: Aptitude for maintaining an organized store environment, ensuring shifts run smoothly during our busiest hours.

Benefits:

• Holiday allowance
• 50% discount on Lush products and spa treatments
• Discretionary and profit‑based bonus
• Two free products a month
• Pension scheme
• Day off for weekday birthdays
• Cycle to work scheme
• Discounted rail and bus season tickets
• Employee assistance programme
• 6 months of full pay for parental leave (primary caregiver)
• Financial childcare support on return to work
• Flexible working

*Please note some of these benefits are based on the length of service.