At a Glance
- Tasks: Lead a vibrant team to create unforgettable customer experiences and drive sales growth.
- Company: Join Lush, a 10% employee-owned company with a focus on ethics and community.
- Benefits: Enjoy 50% off products, generous holiday allowance, and flexible working options.
- Other info: Access to employee-led networks and tailored support for diverse communities.
- Why this job: Be at the forefront of retail innovation while making a positive impact in your community.
- Qualifications: Passion for customer service and strong management skills are essential.
The predicted salary is between 35250 - 35250 £ per year.
Application Deadline: 15 June 2026
Department: Retail - Store Manager
Employment Type: Permanent - Full Time
Location: Canterbury
Compensation: £35,250 / year
Key Information:
- Contract hours: 32-40 hours
- Trial shifts: 29th/30th June
Please note: we may close this vacancy early if we receive an overwhelming response or our business requirements change.
What will you be responsible for as a Store Manager?
- Lead and inspire your team to deliver exceptional customer experiences, fostering a welcoming and vibrant shop floor.
- Drive sales growth by analysing key business metrics, setting targets, and maximising sales through events, parties, and outreach initiatives.
- Ensure the shop is well-stocked, visually appealing, and product displays are adjusted to reflect current sales trends and seasonal changes.
- Manage the shop’s financials, controlling staffing, operational costs, and stock levels to maintain a healthy retail margin.
- Recruit, train, and develop a diverse and talented team, ensuring they are well-prepared to meet sales and service goals.
- Foster a positive work environment through effective communication, regular team check-ins, and promoting work-life balance.
- Plan and implement in-store and external events, collaborating with the PR team to enhance the shop’s visibility and attract new customers.
- Ensure the shop operates within established Lush guidelines, creating internal processes where necessary to suit your shop’s unique needs.
- Promote safety and well-being within the team, ensuring a secure work environment and access to support resources.
- Monitor sales trends and local customer needs, adjusting opening hours and staffing levels to maximise trading opportunities.
Skills, Knowledge and Expertise
- Customer Service: A genuine passion for delivering exceptional customer service, leading by example, and ensuring your team is providing 5-star service.
- Management Skills: Able to navigate difficult conversations, set and manage expectations and support your management team.
- Teamwork: Consistently leading by example on the shop floor, working with your team to achieve your top-box goals.
- Communication: Strong verbal communication skills to share business messages throughout the store.
Benefits
- Holiday allowance
- 50% discount on Lush products and spa treatments
- Discretionary and profit-based bonus
- Pension scheme
- Paid day off for your birthday
- Cycle to work scheme
- Discounted rail and bus season tickets
- Employee assistance programme
- 6 months of full pay for parental leave (primary caregiver must qualify for SMP)*
- Enhanced paternity leave*
We actively welcome conversations about working flexibly and tailor arrangements to role and location. We are 10% Employee Owned – all colleagues play a role in protecting our ethics, our independence, contributing ideas for the future and share in the rewards of success when the company is doing well. Access to employee-led Community Networks, including Disability and Chronic Illness, Family Support, Global Majority (Race and Ethnicity), LGBTQIA+, Menopause and Neurodiversity communities. Tailored gender-affirming care* Qualifying period/hours required*
We believe that your information is yours and that it is Lush's responsibility to process your personal information in a secure, fair and accurate manner. Every individual processed by LUSH has certain rights over their data, which are detailed in our Privacy Notice.
Store Manager in Bridge employer: Lush
Lush is an exceptional employer that prioritises employee well-being and development, offering a vibrant work culture in Canterbury. With benefits like a generous holiday allowance, 50% discount on products, and a commitment to flexible working arrangements, Lush fosters a supportive environment where team members can thrive. As a 10% employee-owned company, every colleague has a voice in shaping the future and shares in the success of the business, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager in Bridge
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time browsing their website and social media. This will help you understand their values and how you can fit in as a Store Manager.
✨Tip Number 2
Practice your pitch! Be ready to talk about your experience in customer service and team management. Think of specific examples where you've led a team or improved sales – this will show you're the right fit for the role.
✨Tip Number 3
Show your passion for the brand! When you’re in the interview, let your enthusiasm for Lush shine through. Talk about why you love their products and how you can create memorable experiences for customers.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your interest in the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Store Manager in Bridge
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your love for exceptional customer service shine through. Share specific examples of how you've created memorable experiences for customers in the past – this is what we’re all about!
Highlight Your Management Skills:As a Store Manager, you'll need to balance business needs with team morale. In your application, mention any relevant experience you have in managing teams, navigating tough conversations, and keeping everyone motivated.
Be Team-Oriented:We value teamwork, so make sure to emphasise your collaborative spirit in your application. Talk about how you've worked alongside your team to achieve goals and foster a positive work environment.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with us at Lush.
How to prepare for a job interview at Lush
✨Know Your Store Inside Out
Before the interview, make sure you’re familiar with the store's products, values, and customer service approach. This will help you demonstrate your passion for delivering exceptional customer experiences and show that you’re ready to lead your team effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed a team in the past. Highlight situations where you navigated difficult conversations or motivated your team to achieve goals. This will illustrate your management skills and ability to foster a positive work environment.
✨Be Ready to Discuss Sales Strategies
Think about how you would drive sales growth in the store. Be prepared to discuss key business metrics you’ve analysed before and how you set targets. Sharing specific ideas for events or outreach initiatives can really impress the interviewers.
✨Communicate Clearly and Confidently
Strong verbal communication is crucial for a Store Manager. Practice articulating your thoughts clearly and confidently. During the interview, ensure you listen actively and respond thoughtfully to questions, showcasing your ability to share business messages effectively.
