SPA - Spa and Store Receptionist ( to include weekend shifts ) in Bath

Diversity matters. We are building a brand that represents the people of the world. Its what you do that counts, and we are always looking to expand perspectives and voices to shape our future.

You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.

The Living Wage Foundations statement "a hard day’s work deserves a fair day’s pay" is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.

The Store and Spa Receptionists will exhibit a strong passion for providing an exceptional Lush Spa experience. They consistently deliver top-notch customer service, earning 5-star ratings when assisting clients with bookings through phone, email, and in-person interactions on the shop floor.

There is a strong focus on teamwork for this role as you will be managing bookings for therapists as well as picking up communications from previous days. These roles will also involve managing event and party reservations within the store, utilising their excellent communication skills to keep all management teams well-informed about the day-to-day store activities.

As part of the role, you will also contribute significantly to the spa operations by supporting delivery, ensuring health and safety standards, and arranging room setups, with full training provided. Working in our spa environment provides an invaluable opportunity to gain hands-on experience in these areas, enhancing your skills and knowledge.

In summary, our Spa Receptionists are the logistical core of our spa and their roles are essential to the success of the spa.

Key Information

• Previous experience as a receptionist is required. (Spa receptionist a bonus)
• To include Weekend availability
• Hours available: 24-32hr contracts
• Application Deadline: 30th January
• First stage Online interview, shortlisting to in person interview.

Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.

Key Responsibilities

• Spa Receptionists deliver an outstanding customer experience when communicating with our customers and ensure smooth communication between the customer, the team and the company.
• Embodying Lush five-star customer service at all times when communicating with our customers and clients, either in-store, online, or over the phone.
• Having an in-depth knowledge of all of our Spa treatments and the Spa itself, including which Spa therapists are trained in which treatments.
• Answering calls, emails, voicemails and social media enquiries from potential clients and conducting treatment confirmation calls.
• Relaying key messages to Therapists where appropriate, and using your own knowledge and initiative to manage standard questions.
• Taking and recording Spa treatment bookings, Party bookings or event bookings.
• Managing the client journey from booking to follow-up for our spa clients, school talks, in-store parties and event bookings.
• Preparing, communicating and updating Spa treatment availability to our customers and staff across the business.
• Engaging with customers and providing exceptional service while working on the shop floor, ensuring a welcoming and enjoyable experience for all visitors.
• Performing immersive bathing experiences to delight clients, showcasing the unique offerings of the Spa and store.
• Completing office duties such as photocopying, printing and posting as requested by the management teams across the store making sure to maintain confidentiality with sensitive information and personal data at all times.
• Supporting your colleagues by helping to create a positive, customer-focused work environment.
• Always having fun at work and being passionate about what you do.
• Delivering Book a bath bathing experiences to our staff and clients and driving this area of the business forward.
• Championing shop floor parties, driving sales, supporting bookings and being an ambassador for this area of the business.
• Any other tasks as required, depending on the needs of the business.

Skills, Knowledge And Expertise

• Exceptional customer service: Delivered both over the phone, via email in person
• Teamwork & Communication: Ability to clearly communicate work to colleagues, verbally and in written handovers
• Attention to detail: Ability to accommodate needs of both client and therapist to ensure appointments are booked correctly
• Prioritisation: Ability to prioritise workload, identify most time sensitive tasks and complete these in a timely manner
• Flexibility: Whilst the main duties of this role are spa reception there will be other duties such as booking birthday parties and charity events, as well as some times being required to on our shop floor, so a willingness to dive into other roles and support the team is a must

Benefits

• 25 days holiday plus bank holidays
• 6 months of full pay for parental leave (primary caregiver must qualify for SMP)
• Enhanced paternity leave
• Bonus scheme
• Day off for weekday birthdays
• Holiday purchase scheme
• 50% discount on Lush products and spa treatments
• Cycle to work scheme
• Discounted rail and bus season tickets
• Employee assistance programme
• We’re 10% Employee Owned - all colleagues play a role in protecting our ethics, our independence, contributing ideas for the future and share in the rewards of success when the company is doing well.
• Support groups, film nights, yoga, meditation sessions and much more
• Tailored gender affirming care*qualifying period/hours required

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About Lush

Since establishing in 1995 in Poole, Dorset, Lush has been driven by innovation and its ethics. Creators of pioneering beauty products such as the fizzing bath bomb, shower jellies and solid shampoo bars, we place emphasis on fresh ingredients like organic fruits and vegetables, fight against animal testing and combat over-packaging by developing products that can be sold naked to the customer without any packaging.

We currently operate in 52 countries with 928 global shops. Through our separate business divisions we invent, manufacture and sell our handmade products direct to our customers through our own shops and online. The fact that we make all our products by hand is something we are really rather proud of!

Lush is 10% Employee Owned since 2017 and our people are the heart and soul of our business.