As a Senior Spa Therapist, you will support the Store & Spa Manager in delivering the vision and daily operations of the spa. You will lead by example, ensuring every client receives a 5-star experience while driving occupancy, sales, and team development. You will be responsible for supervising therapists and receptionists, ensuring all Lush treatments are consistently available, and coordinating training to meet business demands. You will act as a brand ambassador, embodying Lush's ethical values and commitment to outstanding customer experience.
Key Responsibilities
As a key member of our spa management team, you will lead an exceptional group of talented and experienced Spa Therapists. This unique opportunity will see you focus on the daily spa and people management operations, while consistently delivering five-star client experiences. We're looking for a Senior Therapist who understands that people are at the heart of what we do, ensuring our space is a nurturing place for our clients and team.
We are seeking a dynamic and inspiring individual to step into a Senior Therapist role at Lush Spa Covent Garden., Are you passionate about Lush products and delivering exceptional spa experiences? Are you a confident leader with strong operational and team management skills?,
- 2 years proven experience working within the spa industry and delivering exceptional luxury Spa treatments (at Lush or outside of Lush).
- NVQ Level 3 qualification in Beauty Therapy or equivalent in Holistic Therapy, which includes full-body massage.
- Excellent communication and interpersonal skills, with a passion for delivering outstanding customer service.
- Strong organisational and time management skills, with the ability to prioritise tasks and meet deadlines.
- Passionate about delivering excellent customer service and treatments.
- Passionate about representing the LUSH brand, ethics, experiences and products both on the shop floor and in the spa.
- Passionate about educating and empowering others through training
- Experience in people management and delivering training sessions is desirable but not essential.
At LUSH cosmetics, we believe in making effective products from fresh, organic fruit and vegetables, the finest essential oils and safe synthetics. We aim to leave the world Lusher than we found it; and at the LUSH SPA, we're passionate about improving your sense of well-being, so you can feel your best self. We believe our spa treatments are more than skin deep; they're a vital self-care ingredient.
Our warm inviting spas are an oasis of calm, allowing time and space away from a busy world to relax and rejuvenate. Each Lush Spa treatment is an immersive experience, inviting you to enjoy the unexpected. Using a multi-sensory holistic approach, including soothing touch, visual displays, beautiful fragrances, and bespoke, crafted music made by Lush Fresh Handmade Sound, each treatment has a transformative effect, bringing you back into a state of peace and balance. Situated in the shopping and entertainment epicentre of London's West End, Lush Spa Covent Garden never misses the opportunity to put on a show, it's time for you to take centre stage and join our team! With 44 million visitors per year, who flock to Covent Garden for its world class shopping, dining and entertainment; this is the perfect stage and place for a Lush Spa.
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Spa Therapist in City of Westminster employer: Lush Ltd.
Lush Ltd. is an exceptional employer that fosters a vibrant and inclusive work culture in Poole, where creativity and collaboration thrive. Employees benefit from comprehensive growth opportunities, including professional development and training, while being part of a company that values sustainability and ethical practices. With a focus on innovation and teamwork, Lush offers a rewarding environment for those looking to make a meaningful impact in the digital landscape.
