As a Store and Spa Manager, you'll have the autonomy to develop your people, grow your business, and connect with your customer base - and we're here to help you to achieve this. You'll be responsible for your shop's finances, supporting sales, and providing outstanding customer experiences to all those who visit our stores. You'll also look to build strong connections within your local community, with other businesses and with charity organisations and campaigning groups. You'll create and execute your own "top box" goals for the store and team, and ensure that all decisions you make ultimately contribute towards achieving these. You are responsible for constantly reviewing and assessing the progress towards these goals. The team structure for your shop is your responsibility to get right. It's up to you to effectively recruit and upskill all members of your team for the roles that you need. Which roles, what staff, and how many hours you use is down to you.
- Managing the finances of your store, from setting an annual budget to driving sales and effectively controlling stock.
- Developing a team of people passionate about customer experience through training, consistent feedback and seeing you lead by example.
- Leading a management team to help you achieve the store's top-box goals.
- Maintaining a beautiful store with effective merchandising, high standards of cleanliness and strong stock management.
- Networking with other stores surrounding, and your communities to enhance guests coming in to the store
- Out-of-the-box thinking to achieve success
- Delegating to your management team in order or achieve the needs of the store.
- Developing yourself as a manager by utilising training budgets, travelling to work with other stores, and working closely with your colleagues around the business. Customer Service: A genuine passion for delivering exceptional customer service, leading by example, and ensuring your team is providing 5-star service Management Skills: Able to navigate difficult conversations, set and manage expectations and support your management team. Teamwork: Leading by example, working with your store to achieve your top box goals, and maintaining a positive and supportive work environment, through the development of your team. Communication: Strong verbal communication skills to share business messages throughout the store, as well as working with your retailers and surrounding stores. Adaptability: Ability to adapt to changing circumstances, handle challenging situations, and work effectively under pressure to lead your team Problem-solving: Skill in identifying and resolving issues being reactive in finding appropriate solutions, and keeping the shop running efficiently Organisation: Excellent organisation to keep your store running smoothing and keeping up with stocktake needs, upcoming launches and rota-ing effectively
Want to see where a career at Lush could take you? Head over here to explore real stories of growth and development across the business.
#J-18808-Ljbffr
Store and Spa Manager in Cardiff employer: Lush Ltd.
Lush Ltd. is an exceptional employer that fosters a vibrant and inclusive work culture in Poole, where creativity and collaboration thrive. Employees benefit from comprehensive growth opportunities, including professional development and training, while being part of a company that values sustainability and ethical practices. With a focus on innovation and teamwork, Lush offers a rewarding environment for those looking to make a meaningful impact in the digital landscape.
