At a Glance
- Tasks: Lead a vibrant sales team, ensuring exceptional customer service and a positive shop atmosphere.
- Company: Join a dynamic company that values teamwork and personal development.
- Benefits: Enjoy a 50% discount on products, holiday allowance, and flexible working options.
- Other info: Be part of an employee-owned company with excellent growth opportunities.
- Why this job: Make a real impact by inspiring your team and enhancing customer experiences.
- Qualifications: Passion for customer service and strong communication skills are essential.
The predicted salary is between 24000 - 30000 £ per year.
As a Supervisor, you lead the charge on the shop floor, fostering a positive atmosphere, collaborating seamlessly with colleagues and the store manager, and cultivating an environment that encourages continuous development within your team.
Key Responsibilities
- Lead and motivate the sales team to deliver exceptional customer service by providing regular coaching, feedback, and encouragement, helping them improve their product knowledge and sales skills.
- Engage with customers by offering a warm welcome, asking open-ended questions to understand their needs, and providing tailored product recommendations to create a memorable shopping experience.
- Maintain a clean, visually appealing, and well-organised shop floor by ensuring displays follow guidelines, adjusting to seasonal trends, and keeping shelves well-stocked.
- Support the store manager in achieving sales targets through team motivation, creative approaches to drive performance (e.g., check-ins or shop-floor competitions), and actively seeking opportunities to exceed goals.
- Organise and contribute to in-store events, customer celebrations, and external outreach to enhance the customer experience and drive business growth, while ensuring that the team is trained to confidently host these events.
- Provide training, feedback, and development for team members to improve their skills, foster a collaborative environment, and support the recruitment and onboarding of new staff.
- Lead the store effectively in the absence of the store manager by ensuring smooth daily operations, maintaining high standards, and maximising sales throughout all opening hours.
- Ensure health and safety standards are followed by maintaining a safe work environment, addressing any issues promptly, and supporting overall store compliance.
- Seek opportunities for personal development through training sessions, coaching from management, and connecting with other leaders, aiming to continuously enhance skills and contribute ideas to improve the shop floor experience.
Skills, Knowledge and Expertise
- Customer Service: Genuine love for delivering outstanding customer service, inspiring the team to shine and provide a memorable experience.
- Management: Navigate tricky conversations with finesse, set and manage expectations, and support the team while balancing business needs.
- Teamwork: Foster positivity on the shop floor, working alongside the team to achieve collective goals and continuous growth.
- Communication: Effective verbal communication skills, spreading the word throughout the store and collaborating with retailers, manager, and neighbouring stores.
- Problem Solving: Display resilience, identify opportunities for improvement, and implement creative solutions to maintain a high-performance environment.
Work Hours
24 hours per week – weekend availability is essential for this role.
Benefits
- Holiday allowance
- 50% discount on Lush products and spa treatments
- Profit-based bonus
- Complimentary spa treatment
- Pension scheme
- Paid day off for your birthday
- Cycle to work scheme
- Discounted rail and bus season tickets
- Employee assistance programme
- 6 months of full pay for parental leave (primary caregiver must qualify for SMP)
- Enhanced paternity leave
- Flexible working possibilities available – we actively welcome conversations about flexible arrangements.
- 10% employee-owned – all colleagues are part of protecting our ethics and sharing in the company's success.
- Access to employee-led Community Networks including Disability and Chronic Illness, Family Support, Global Majority, LGBTQIA+, Menopause, and Neurodiversity communities.
- Tailored gender-affirming care
Supervisor in Basingstoke employer: Lush Ltd.
As a Supervisor at our vibrant store, you will thrive in a supportive and inclusive work culture that prioritises employee growth and development. With benefits like a generous holiday allowance, a 50% discount on products, and access to community networks, we empower our team to excel while fostering a positive atmosphere that enhances customer experiences. Join us in a role where your leadership can shine, and enjoy the unique advantage of being part of an employee-owned company that values your contributions and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor in Basingstoke
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and employees. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills! As a Supervisor, you'll need to inspire and motivate your team. Try role-playing common scenarios with a friend or family member to build your confidence and refine your approach.
✨Tip Number 3
Be ready to share your ideas on improving customer experience during the interview. Think about creative ways to engage customers and boost sales, as this shows you're proactive and ready to contribute from day one.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Supervisor in Basingstoke
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your love for outstanding customer service shine through. Share specific examples of how you've gone above and beyond to create memorable experiences for customers, as this is key for us at StudySmarter.
Highlight Your Teamwork Skills:We value collaboration, so make sure to mention any experiences where you've worked closely with a team. Talk about how you’ve motivated others and contributed to a positive atmosphere, as this aligns perfectly with our shop floor culture.
Be Creative in Problem Solving:Don’t shy away from showcasing your problem-solving skills! Include instances where you’ve identified challenges and implemented creative solutions. This will demonstrate your resilience and ability to maintain a high-performance environment, which we really appreciate.
Apply Through Our Website:Finally, remember to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Lush Ltd.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Supervisor role. Familiarise yourself with the key responsibilities and think about how your experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Passion
Since this role is all about delivering exceptional customer service, be prepared to share specific examples of how you've gone above and beyond for customers in the past. Highlight your love for creating memorable experiences and how you inspire your team to do the same.
✨Demonstrate Leadership Skills
As a Supervisor, you'll need to motivate and lead your team. Think of instances where you've successfully managed a team or handled tricky conversations. Be ready to discuss your approach to coaching and developing others, as well as how you foster a positive atmosphere on the shop floor.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and opportunities for personal development. This shows that you're not only interested in the role but also in how you can grow within the company.
