At a Glance
- Tasks: Assist in delivering exceptional customer service and create memorable experiences for customers.
- Company: Join Lush, a family-run company known for its innovative cosmetics and commitment to ethics.
- Benefits: Enjoy 50% discount on products, holiday allowance, and flexible working options.
- Other info: Be part of a diverse team that celebrates individuality and promotes positive change.
- Why this job: Kickstart your career in a supportive environment that values creativity and personal growth.
- Qualifications: Passion for customer service and strong teamwork skills are essential.
The predicted salary is between 24750 - 30250 £ per year.
As a Trainee Manager, your main focus will be assisting in delivering exceptional customer service and creating memorable experiences.
You will work collaboratively with the store manager to cultivate a team that shares a passion for making every customer interaction a delightful experience.
Contributing to a positive environment where each visit goes beyond a transaction is key.
Your role also involves supporting the store manager in building connections within the local community, with other businesses, and charity organizations.
Your commitment to outstanding customer service will contribute to the overall growth of the business, and we are here to support you in achieving this goal.
You will play a role in creating and executing "top box" goals for the store and your team, ensuring that decisions positively impact these goals.
As a trainee manager, you will work with the store manager to assess progress towards these objectives and help shape the team structure for optimal performance.
Recruitment and upskilling of team members will be part of your responsibility, aligning roles and staff to meet the store's needs.
Our business is driven by people, and we encourage you to enjoy your work, embrace challenges, and see your role as a starting point for building a career.
Our flexible, supportive, and authentic working culture values your innovative spirit.
We welcome your efforts to push boundaries, explore new approaches, and continually enhance the customer experience, offering our full support along the way.
Want to see where a career at Lush could take you?
Head over to explore real stories of growth and development across the business.
- 40 hours a week
- Weekends included
Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.
- Work closely with the store manager to bring exciting ideas to life, making your store successful through creative planning, and building an exemplary in-store team.
- Support the store manager in building a team of customer-focused individuals who are enthusiastic about enhancing the overall shopping experience.
- Assist in nurturing a customer-centric team by participating in training sessions, providing constructive feedback, and observing the store manager's leadership.
- Leading a management team to help you achieve the store's top-box goals
- Delegating to your management team in order to achieve the needs of the customer and the store.
- Out-of-the-box thinking to achieve success whilst innovating and collaborating with your team.
- Contribute to managing the store's finances by assisting in setting annual budgets, driving sales, and understanding how to control staffing levels and stock to meet customer needs.
- Maintaining a beautiful store with effective merchandising, high standards of cleanliness, and strong stock management that enhance the customers' experience in your store.
- Develop relationships within your local community to enhance your customer's experience when they come into your store.
- Actively engage in personal development by utilizing training opportunities, collaborating with other teams around Lush, and gaining exposure to other stores and various aspects of the business.
- Creating and facilitating a shopping experience that encourages your team to consistently make their customers' day
- With the store manager's support, take on your own projects to make positive changes and add your unique touch, helping our store thrive and grow.
Skills, Knowledge and Expertise
Customer
Service: A genuine passion for delivering exceptional customer service, leading by example, and ensuring your team is providing 5-star service.
Our stores are an oasis of kindness, where we aim to deliver memorable experiences that make our customers' day.
A Store Manager is at the helm of this and should be motivated by this.
Management
Skills: Able to navigate difficult conversations, set and manage expectations, and support your management team.
A Store Manager must balance the needs of the business, along with ensuring the team's morale is maintained and motivated.
Teamwork: Consistently leading by example on the shop floor, working with your team to achieve your top box goals, and maintaining a positive and supportive work environment, through the development of your team.
Communication: Strong verbal communication skills to share business messages throughout the store, as well as working with your retailers, your manager, and stores local to you.
Diversity matters
We are building a brand that represents the people of the world.
It's what you do that counts, and we are always looking to expand perspectives and voices to shape our future.
We see you, we celebrate you, we want you!
Who we are
You might know us as the inventors of the bath bomb, but there's more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics.
We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.
We put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what's inside that counts - whether that's an ingredient in a product, or the minerals in a smartphone.
- Employee perks
- Holiday allowance
- 50% discount on Lush products and spa treatments
- Discretionary and profit-based bonus
- Pension scheme
- Day off for weekday birthdays
- Cycle to work scheme
- Discounted rail and bus season tickets
- Employee assistance programme
- 6 months of full pay for parental leave (primary caregiver must qualify for SMP)
- Enhanced paternity leave
- There's a big difference between "Flexible Working " (the legal minimum) and working flexibly.
What that looks like varies from role to role, and location to location.
We actively welcome conversations about what working flexibly could mean and look like for you.
- We're 10% Employee Owned - all colleagues play a role in protecting our ethics, our independence, contributing ideas for the future and share in the rewards of success when the company is doing well.
- Access to employee-led Community Networks, including Disability and Chronic Illness, Family Support, Global Majority (Race and Ethnicity), LGBTQIA+, Menopause and Neurodiversity communities.
- Tailored gender affirming care
- Qualifying period/hours required
We believe that your information is yours and that it is Lush's responsibility to process your personal information in a secure, fair and accurate manner.
Every individual processed by LUSH has certain rights over their data, which are detailed in our .
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Trainee Manager in Canterbury employer: Lush Ltd.
At Lush, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee well-being and development. As a Supervisor, you'll not only lead a passionate team in delivering outstanding customer service but also benefit from continuous growth opportunities, a commitment to fair pay, and a supportive environment that values collaboration and creativity. Join us in making a positive impact while enjoying a fulfilling career in a company that truly cares about its people and the planet.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Manager in Canterbury
✨Join Customer Support Communities
Get involved in online forums and communities dedicated to customer support, like those on Reddit or specialised Facebook groups. Networking with industry peers can open doors to trainee opportunities with companies like Lush Ltd..
✨Attend Local Job Fairs
Check out local job fairs and career expos, especially those focusing on customer service roles. Meeting potential employers face-to-face can give you an edge over others applying for the trainee position at Lush Ltd..
✨Leverage Your University Resources
If you're still in education, make use of your university's career services—they often have strong ties with companies looking for trainees. They might have insider knowledge about openings at places like Lush Ltd. that you're keen on.
✨Showcase Your Soft Skills
Since customer support is all about people, highlight your communication and problem-solving skills in your interactions. When you apply to Lush Ltd., make sure they see your passion for helping others!
We think you need these skills to ace Trainee Manager in Canterbury
Some tips for your application 🫡
Show off your people skills!:For a customer support trainee role, it's super important to highlight any experience you have in dealing with customers, whether that's through part-time jobs, volunteering, or even helping out at events. We want to see how you connect with people, so share examples of how you've successfully resolved issues or enhanced someone's experience.
Tailor your CV to us!:When applying for a trainee role at Lush Ltd., make sure your CV reflects your enthusiasm for customer support. List any relevant experiences, even if they're informal, and don't forget to mention your communication skills. A concise, clear layout will help us see how you're a perfect fit for our team.
Write about your learning goals!:Since this is a trainee position, we love seeing your motivation to learn and grow. In your cover letter, let us know what you hope to gain from working with us at Lush Ltd.. This could include specific skills or knowledge areas—show us you’re keen to dive in and develop your customer support expertise!
Demonstrate your problem-solving skills!:Customer support is all about solving problems, so make sure to highlight any experiences where you've had to think on your feet! Whether it was a tricky school project or helping a friend out, share how you approached the issue and what the outcome was. This will show us you're ready for the challenges at Lush Ltd..
How to prepare for a job interview at Lush Ltd.
✨Know Your Customer Support Basics
Make sure you're familiar with the key skills in customer support, like active listening and empathy. Expect questions on how to handle difficult customers or resolve common issues – we might want to hear how you’d approach a real-life scenario, so think of a few examples where you showcased these skills.
✨Brush Up on the Tools
Familiarise yourself with common customer support tools like Zendesk or Freshdesk. Even if you haven't used them before, understanding how they work will show Lush Ltd. that you’re proactive and willing to learn. They might ask about your experience with similar software or how you'd adapt quickly to new tools.
✨Show Your Willingness to Learn
As a trainee, emphasising your desire to learn and grow is crucial. Think about what you hope to gain from this experience at Lush Ltd. and be ready to discuss how you plan to develop your skills in customer support. Demonstrating a positive attitude and openness to feedback can go a long way!
✨Prepare for Role-Playing
In customer support interviews, it's fairly common to have a role-playing exercise where you'll need to handle a customer query. Practice your approach not just in resolving issues, but also in how you communicate clearly and professionally. This is your chance to shine, so don’t hesitate to showcase your verbal skills!
