At a Glance
- Tasks: Lead a vibrant sales team and create unforgettable customer experiences.
- Company: Join a fun, ethical company that values its employees and community.
- Benefits: Enjoy 50% off products, bonuses, and a paid day off for your birthday!
- Other info: Flexible working options and access to employee-led community networks.
- Why this job: Be a key player in a supportive environment while developing your leadership skills.
- Qualifications: Passion for customer service and strong teamwork abilities.
The predicted salary is between 28800 - 28800 € per year.
Location: Bath (Spa Store)
Employment Type: Permanent – Part Time
Compensation: £14.45 per hour
Key Information
- Hours Available: 24 hours per week (3 days)
Key Responsibilities
- Lead and motivate the sales team to deliver exceptional customer service by providing regular coaching, feedback, and encouragement, helping them improve their product knowledge and sales skills.
- Engage with customers by offering a warm welcome, asking open‑ended questions to understand their needs, and providing tailored product recommendations to create a memorable shopping experience.
- Maintain a clean, visually appealing, and well‑organized shop floor by ensuring displays follow guidelines, adjusting to seasonal trends, and keeping shelves well‑stocked.
- Support the store manager in achieving sales targets through team motivation, creative approaches to drive performance (such as check‑ins or shop‑floor competitions), and actively seeking opportunities to exceed goals.
- Organise and contribute to in‑store events, customer celebrations, and external outreach to enhance the customer experience and drive business growth, while ensuring that the team is trained to confidently host these events.
- Provide training, feedback, and development for team members to improve their skills, foster a collaborative environment, and support the recruitment and onboarding of new staff.
- Lead the store effectively in the absence of the store manager by ensuring smooth daily operations, maintaining high standards, and maximising sales throughout all opening hours.
- Ensure health and safety standards are followed by maintaining a safe work environment, addressing any issues promptly, and supporting overall store compliance.
- Seek opportunities for personal development through training sessions, coaching from management, and connecting with other leaders, aiming to continuously enhance skills and contribute ideas to improve the shop floor experience.
Skills, Knowledge and Expertise
- Customer Service: Embrace a genuine love for delivering outstanding customer service, inspiring your team to shine and provide a 5‑star experience.
- Management Skills: Navigate tricky conversations with finesse, set and manage expectations, and be the backbone of support for your team.
- Teamwork: Be the beacon of positivity on the shop floor, working alongside your team to achieve collective goals and fostering a supportive work environment through continuous team growth.
- Communication: Weave effective verbal communication skills into your daily routine, spreading the word throughout the store and collaborating seamlessly with retailers, your manager, and neighbouring stores.
Benefits
- Holiday allowance
- 50% discount on Lush products and spa treatments
- Profit‑based bonus
- Complimentary spa treatment
- Pension scheme
- Paid day off for your birthday
- Cycle to work scheme
- Discounted rail and bus season tickets
- Employee assistance programme
- 6 months of full pay for parental leave (primary caregiver must qualify for SMP)
- Enhanced paternity leave
- Flexibility for working flexibly according to role and location; we actively welcome conversations about flexible working.
- We’re 10% Employee Owned – all colleagues play a role in protecting our ethics, independence, contributing ideas for the future, and share in the rewards of success.
- Access to employee‑led Community Networks, including Disability and Chronic Illness, Family Support, Global Majority (Race and Ethnicity), LGBTQIA+, Menopause and Neurodiversity communities.
Supervisor - Bath Spa employer: Lush Limited
At Lush, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of Bath. Our commitment to employee growth is evident through tailored training opportunities and a supportive environment that encourages collaboration and creativity. With unique benefits like a generous discount on our products, profit-based bonuses, and a strong focus on employee well-being, we ensure that every team member feels valued and empowered to contribute to our mission of delivering outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor - Bath Spa
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time researching Bath Spa and its values. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Supervisor and be ready to share examples of how you've motivated teams or delivered exceptional customer service.
✨Tip Number 3
Dress to impress! Make sure you look the part for your interview. A smart, professional appearance shows that you respect the opportunity and are serious about joining the Bath Spa team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Supervisor - Bath Spa
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your love for customer service shine through! Share specific examples of how you've gone above and beyond to create memorable experiences for customers. We want to see that you genuinely care about making every interaction special.
Highlight Your Team Leadership Skills:As a Supervisor, you'll be leading a team, so make sure to showcase your management skills in your application. Talk about times when you've motivated others, navigated tricky conversations, or helped your team achieve their goals. We’re looking for someone who can inspire and support their colleagues!
Be Creative and Engaging:Don’t be afraid to show off your creativity in your application! Whether it’s through unique ideas for in-store events or innovative ways to boost sales, we want to see how you think outside the box. Let us know how you can contribute to making our store a vibrant place to shop.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success! It’s super easy, and you’ll find all the information you need to complete your application. Plus, it shows us that you’re really interested in joining our team at Bath Spa!
How to prepare for a job interview at Lush Limited
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their commitment to customer service and how they engage with their community. This will help you align your answers with what they’re looking for.
✨Showcase Your Leadership Skills
As a supervisor, you'll need to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on coaching, feedback, and creating a positive work environment. Be ready to discuss specific strategies you’ve used to inspire your team.
✨Engage with Customer Service Scenarios
Expect questions about customer service situations. Think of times when you went above and beyond for a customer or resolved a tricky issue. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and company culture. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
