Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a vibrant team to deliver exceptional customer experiences and drive sales growth.
- Company: Join a pioneering, employee-owned cosmetics brand committed to ethical practices.
- Benefits: Enjoy 50% discount on products, flexible working, and generous holiday allowance.
- Why this job: Make a real impact in a supportive environment that values your ideas and growth.
- Qualifications: Passion for customer service and strong management skills are essential.
- Other info: Be part of a culture that celebrates diversity and promotes well-being.
The predicted salary is between 33750 - 33750 £ per year.
Application Deadline: 26 February 2026
Department: Retail - Store Manager
Employment Type: Permanent - Full Time
Location: Stratford upon Avon
Compensation: £33,750 / year
Overview
Diversity matters. We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.
Who we are: You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.
The Living Wage Foundation’s statement 'a hard day’s work deserves a fair day’s pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.
The role
As a Store Manager, your primary focus will be crafting and delivering unparalleled customer service and experiences. You will wield the autonomy to cultivate a team that shares your passion for creating memorable interactions with our customers, fostering an environment where every visit is not just a transaction but a delightful experience. You’ll also look to build strong connections within your local community, with other businesses and with charity organisations and campaigning groups.
Your dedication to outstanding customer service will be the driving force behind the growth of your business, and we are here to empower you in achieving this mission. You will be responsible for creating and executing "top box" goals for both the store and your team, ensuring that every decision aligns positively impacting these. You will constantly evaluate progress towards these goals, you will shape the team structure to optimise performance.
The team structure for your shop is your responsibility to get right. It’s up to you to effectively recruit and upskill all members of your team for the roles that you need. Which roles, what staff, and how many hours you use is down to you.
People are at the heart of our business. We want you to enjoy and challenge yourself, build a career, and teach us what we don’t know, so we’ve created a culture where your job description is a starting point, not an end goal. Our working style is flexible, fluid, supportive, and authentic. We value your drive to push boundaries, try new approaches, and continually enhance the customer experience, and you can count on our full support in these endeavours.
Key information
Contract hours: 32-40 hours
Interview dates: 10th and 11th March TBC
Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.
Responsibilities
- Lead and inspire your team to deliver exceptional customer experiences, fostering a welcoming and vibrant shop floor.
- Drive sales growth by analysing key business metrics, setting targets, and maximising sales through events, parties, and outreach initiatives.
- Ensure the shop is well-stocked, visually appealing, and product displays are adjusted to reflect current sales trends and seasonal changes.
- Manage the shop’s financials, controlling staffing, operational costs, and stock levels to maintain a healthy retail margin.
- Recruit, train, and develop a diverse and talented team, ensuring they are well-prepared to meet sales and service goals.
- Foster a positive work environment through effective communication, regular team check-ins, and promoting work-life balance.
- Plan and implement in-store and external events, collaborating with the PR team to enhance the shop's visibility and attract new customers.
- Ensure the shop operates within established Lush guidelines, creating internal processes where necessary to suit your shop's unique needs.
- Promote safety and well-being within the team, ensuring a secure work environment and access to support resources.
- Monitor sales trends and local customer needs, adjusting opening hours and staffing levels to maximise trading opportunities.
Qualifications
- Customer Service: A genuine passion for delivering exceptional customer service, leading by example, and ensuring your team is providing 5-star service.
- Management Skills: Able to navigate difficult conversations, set and manage expectations and support your management team.
- Teamwork: Consistently leading by example on the shop floor, working with your team to achieve your top box goals.
- Communication: Strong verbal communication skills to share business messages throughout the store.
Benefits
- Holiday allowance
- 50% discount on Lush products and spa treatments
- Discretionary and profit-based bonus
- Pension scheme
- Paid day off for your birthday
- Cycle to work scheme
- Discounted rail and bus season tickets
- Employee assistance programme
- 6 months of full pay for parental leave (primary caregiver must qualify for SMP)
- Flexible working
We’re 10% Employee Owned - all colleagues play a role in protecting our ethics, our independence, contributing ideas for the future and share in the rewards of success when the company is doing well.
Tailored gender affirming care (qualifying period/hours required).
We believe that your information is yours and that it is Lush's responsibility to process your personal information in a secure, fair and accurate manner.
Store Manager in Stratford-upon-Avon employer: Lush Limited
Contact Detail:
Lush Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager in Stratford-upon-Avon
✨Tip Number 1
Get to know the company inside out! Research their values, products, and community initiatives. When you walk into that interview, you want to show them you’re not just another candidate but someone who genuinely connects with their mission.
✨Tip Number 2
Practice your customer service scenarios! As a Store Manager, you'll need to demonstrate how you handle various situations. Role-play with a friend or in front of the mirror to nail those responses and show off your passion for creating memorable experiences.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus when applying through our website.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for their team.
We think you need these skills to ace Store Manager in Stratford-upon-Avon
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service shine through. We want to see how you can create memorable experiences for our customers, so share any relevant stories or examples that highlight your dedication.
Tailor Your CV: Make sure your CV is tailored to the Store Manager role. Highlight your management skills and any experience you have in retail. We love seeing how you've led teams and driven sales growth, so don’t hold back!
Be Authentic: We value authenticity, so be yourself in your application. Share what makes you unique and how you can contribute to our vibrant team culture. Remember, we’re looking for someone who fits in with our values and mission.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our amazing team!
How to prepare for a job interview at Lush Limited
✨Know the Brand Inside Out
Before your interview, dive deep into the company's values and mission. Understand their commitment to customer service and community engagement. This will not only help you answer questions but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As a Store Manager, you'll need to inspire your team. Prepare examples of how you've successfully led a team in the past, focusing on how you fostered a positive environment and achieved sales goals. Be ready to discuss your management style and how you handle challenges.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like a difficult customer or a team conflict. Think through your responses ahead of time, using the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Engage with Your Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This shows you're not just interested in the role, but also in how you can contribute to and grow within the company.
