At a Glance
- Tasks: Lead a team to deliver exceptional customer experiences and drive sales growth.
- Company: Join a pioneering, employee-owned cosmetics brand committed to ethical practices and community impact.
- Benefits: Enjoy 50% discount on products, flexible working, and generous holiday allowance.
- Other info: This role offers autonomy in team structure and community engagement.
- Why this job: Be part of a supportive culture that values your ideas and encourages personal growth.
- Qualifications: Passion for customer service and strong management skills are essential.
The predicted salary is between 35000 - 45000 £ per year.
Application Deadline: 6 July 2025
Department: Retail - Store Manager
Employment Type: Full Time
Location: Manchester - Arndale
Compensation: £41,250 / year
Description
Diversity matters. We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.
Who we are
You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.
The Living Wage Foundation’s statement 'a hard day’s work deserves a fair day’s pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.
The role
As a Store Manager, your primary focus will be crafting and delivering unparalleled customer service and experiences. You will wield the autonomy to cultivate a team that shares your passion for creating memorable interactions with our customers, fostering an environment where every visit is not just a transaction but a delightful experience. You'll also look to build strong connections within your local community, with other businesses and with charity organisations and campaigning groups. Your dedication to outstanding customer service will be the driving force behind the growth of your business, and we are here to empower you in achieving this mission.
You will be responsible for creating and executing "top box" goals for both the store and your team, ensuring that every decision aligns positively impacting these. You will constantly evaluate progress towards these goals, you will shape the team structure to optimise performance. The team structure for your shop is your responsibility to get right. It’s up to you to effectively recruit and upskill all members of your team for the roles that you need. Which roles, what staff, and how many hours you use is down to you.
People are at the heart of our business. We want you to enjoy and challenge yourself, build a career, and teach us what we don’t know, so we’ve created a culture where your job description is a starting point, not an end goal. Our working style is flexible, fluid, supportive, and authentic. We value your drive to push boundaries, try new approaches, and continually enhance the customer experience, and you can count on our full support in these endeavours.
Key information
Contract hours: 32-40 hours
Interviews: Telephone interviews: 10th and 11th July TBC Trial Shifts: Week beginning 21st TBC
Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.
What will you be responsible for as a Store Manager?
- Lead and inspire your team to deliver exceptional customer experiences, fostering a welcoming and vibrant shop floor.
- Drive sales growth by analysing key business metrics, setting targets, and maximising sales through events, parties, and outreach initiatives.
- Ensure the shop is well-stocked, visually appealing, and product displays are adjusted to reflect current sales trends and seasonal changes.
- Manage the shop’s financials, controlling staffing, operational costs, and stock levels to maintain a healthy retail margin.
- Recruit, train, and develop a diverse and talented team, ensuring they are well-prepared to meet sales and service goals.
- Foster a positive work environment through effective communication, regular team check-ins, and promoting work-life balance.
- Plan and implement in-store and external events, collaborating with the PR team to enhance the shop's visibility and attract new customers.
- Ensure the shop operates within established Lush guidelines, creating internal processes where necessary to suit your shop's unique needs.
- Promote safety and well-being within the team, ensuring a secure work environment and access to support resources.
- Monitor sales trends and local customer needs, adjusting opening hours and staffing levels to maximise trading opportunities.
Skills, Knowledge and Expertise
- Customer Service: A genuine passion for delivering exceptional customer service, leading by example, and ensuring your team is providing 5-star service.
- Management Skills: Able to navigate difficult conversations, set and manage expectations and support your management team.
- Teamwork: Consistently leading by example on the shop floor, working with your team to achieve your top box goals.
- Communication: Strong verbal communication skills to share business messages throughout the store.
Benefits
- Holiday allowance
- 50% discount on Lush products and spa treatments
- Discretionary and profit-based bonus
- Pension scheme
- Paid day off for your birthday
- Cycle to work scheme
- Discounted rail and bus season tickets
- Employee assistance programme
- 6 months of full pay for parental leave (primary caregiver must qualify for SMP)*
- Financial childcare support on return to work*
- Flexible working
- We’re 10% Employee Owned - all colleagues play a role in protecting our ethics, our independence, contributing ideas for the future and share in the rewards of success when the company is doing well.
We believe that your information is yours and that it is Lush's responsibility to process your personal information in a secure, fair and accurate manner.
Store Manager in Manchester employer: Lush Limited
At Lush, we pride ourselves on being an employee-owned, family-run company that champions diversity and sustainability. As a Store Manager in Manchester, you'll enjoy a vibrant work culture that prioritises your growth and well-being, offering generous benefits like a 50% discount on products, flexible working hours, and a commitment to fair pay. Join us in creating memorable customer experiences while being part of a team that values your input and celebrates your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager in Manchester
✨Tip Number 1
Familiarise yourself with the brand's values and mission. As a Store Manager, you'll need to embody the company's commitment to exceptional customer service and community engagement. Show your passion for these values during any interactions you have with us.
✨Tip Number 2
Prepare to discuss your previous management experiences in detail. Highlight specific examples where you've successfully led a team, driven sales growth, or improved customer satisfaction. This will demonstrate your capability to fulfil the role effectively.
✨Tip Number 3
Research the local Manchester community and think about how you can connect the store with local businesses and charities. Having ideas ready to share during your interview can show us that you're proactive and community-oriented.
✨Tip Number 4
Be ready to discuss how you would create a positive work environment for your team. Think about strategies for team motivation and development, as this is crucial for maintaining morale and achieving business goals.
We think you need these skills to ace Store Manager in Manchester
Some tips for your application 🫡
Understand the Company Culture:Before applying, take some time to understand the company's values and culture. Lush is all about kindness, community, and exceptional customer service. Reflect these values in your application to show that you align with their mission.
Tailor Your CV:Make sure your CV highlights relevant experience in retail management and customer service. Use specific examples of how you've led teams, driven sales, and created positive customer experiences. This will demonstrate your suitability for the Store Manager role.
Craft a Compelling Cover Letter:In your cover letter, express your passion for customer service and your ability to inspire a team. Mention any specific achievements in previous roles that relate to the responsibilities outlined in the job description, such as driving sales growth or managing a diverse team.
Prepare for Interviews:If selected for an interview, be ready to discuss your management style and how you handle challenges. Prepare examples of how you've fostered a positive work environment and engaged with the local community, as these are key aspects of the Store Manager role.
How to prepare for a job interview at Lush Limited
✨Show Your Passion for Customer Service
As a Store Manager, your role revolves around delivering exceptional customer experiences. Be prepared to share specific examples of how you've gone above and beyond for customers in the past, and express your genuine passion for creating memorable interactions.
✨Demonstrate Leadership Skills
Highlight your management experience by discussing how you've successfully led teams in previous roles. Share instances where you motivated your team, navigated difficult conversations, or implemented changes that improved team morale and performance.
✨Know the Business Metrics
Familiarise yourself with key business metrics relevant to retail management. Be ready to discuss how you've used data to drive sales growth, set targets, and make informed decisions that positively impacted the store's performance.
✨Emphasise Community Engagement
Since building connections within the local community is crucial, prepare to talk about any past initiatives you've led or participated in that fostered community relationships. Show how you can enhance the store's visibility and attract new customers through events and outreach.
