Store and Spa Manager

Diversity matters - We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you!

You may know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee‑owned, family‑run company than pioneering cosmetics. We believe our business should give back to the world and show that capitalism can be a force for good. The Living Wage Foundation’s statement ‘a hard day’s work deserves a fair day’s pay’ is one that we proudly commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts – whether that’s an ingredient in a product, or the minerals in a smartphone.

As a Store and Spa Manager, you will have the autonomy to develop your people, grow your business, and connect with your customer base – and we’re here to help you to achieve this. You will be responsible for your shop’s finances, supporting sales, and providing outstanding customer experiences to all those who visit our stores. You will also look to build strong connections within your local community, with other businesses, and with charity organisations and campaigning groups. You’ll create and execute your own “top box” goals for the store and team, and ensure that all decisions you make ultimately contribute towards achieving these. You are responsible for constantly reviewing and assessing the progress towards these goals. The team structure for your shop is your responsibility to get right. It’s up to you to effectively recruit and upskill all members of your team for the roles that you need. People are at the heart of our business. We want you to enjoy and challenge yourself, build a career, and teach us what we don’t know, so we’ve created a culture where your job description is a starting point, not an end goal. Our working style is flexible, fluid, supportive, and authentic – if you’ve got the drive to push yourself and try different things, you will have our support.

Key information

• Contract hours: 40 hours
• Interview dates: Phone interviews: 4th December TBC; Trial shifts: 5th or 6th December TBC

Key Responsibilities

• Managing the finances of your store, from setting an annual budget to driving sales and effectively controlling stock.
• Developing a team of people passionate about customer experience through training, consistent feedback and seeing you lead by example.
• Leading a management team to help you achieve the store's top‑box goals.
• Maintaining a beautiful store with effective merchandising, high standards of cleanliness and strong stock management.
• Networking with other stores surrounding, and your communities to enhance guests coming in to the store.
• Out-of-the-box thinking to achieve success.
• Delegating to your management team in order to achieve the needs of the store.
• Developing yourself as a manager by utilising training budgets, travelling to work with other stores, and working closely with your colleagues around the business.

Skills, Knowledge and Expertise

• Customer Service: A genuine passion for delivering exceptional customer service, leading by example, and ensuring your team is providing 5‑star service.
• Management Skills: Able to navigate difficult conversations, set and manage expectations and support your management team.
• Teamwork: Leading by example, working with your store to achieve your top box goals, and maintaining a positive and supportive work environment, through the development of your team.
• Communication: Strong verbal communication skills to share business messages throughout the store, as well as working with your retailers and surrounding stores.
• Adaptability: Ability to adapt to changing circumstances, handle challenging situations, and work effectively under pressure to lead your team.
• Problem‑solving: Skill in identifying and resolving issues, being reactive in finding appropriate solutions, and keeping the shop running efficiently.
• Organisation: Excellent organisation to keep your store running smoothly and keeping up with stock‑take needs, upcoming launches and rota‑ing effectively.

Benefits

• Employee perks: Holiday allowance
• 50% discount on Lush products and spa treatments
• Discretionary and profit‑based bonus
• Pension scheme
• Day off for weekday birthdays
• Cycle to work scheme
• Discounted rail and bus season tickets
• Employee assistance programme
• 6 months of full pay for parental leave (primary caregiver)
• Flexible working

Please note some of these benefits are based on the length of service. We believe that your information is yours and that it is Lush’s responsibility to process your personal information in a secure, fair and accurate manner. Every individual processed by LUSH has certain rights over their data, which are detailed in our Privacy Notice.