At a Glance
- Tasks: Welcome customers and create a fun shopping experience while driving sales.
- Company: Join a vibrant team at Lush, known for its inclusive culture.
- Benefits: Enjoy 50% off products, holiday allowance, and a profit-based bonus.
- Other info: Flexible hours, ongoing training, and opportunities for personal growth.
- Why this job: Be the face of the store and make every customer's day unforgettable.
- Qualifications: Passion for customer service and teamwork skills are essential.
The predicted salary is between 13 - 13 € per hour.
Application Deadline: 31 May 2026
Department: Retail
Employment Type: Seasonal - Part Time
Location: Edinburgh (Spa Store)
Compensation: £13.45 / hour
Description
Key Information
- Hours available: 18 hour per week contracts available. Contract size can be negotiated and discussed based upon your ideal hours and availability to work.
- Interview Date: Ongoing from 18th May 2026. We will contact and arrange a suitable date and time for you.
- Start Date: From 1st June 2026. Contract is a temporary contract until 31st December 2026.
Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.
Diversity matters
We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you!
The role
In this role, you’ll be the face of the store, welcoming customers and providing a fun, engaging shopping experience. You’ll use your product knowledge to offer personalised recommendations, perform product demonstrations, and hand out tailored samples. Working closely with your team, you’ll help drive sales, exceed targets, and create memorable in-store events that keep customers coming back. You'll also manage stock, ensure the shop floor looks its best, and adapt displays to seasonal trends. With flexible shifts, a competitive hourly rate based on the Living Wage, and opportunities for bonuses, you’ll be well‑supported through training and development to grow your skills.
Key Responsibilities
- Greet customers warmly and create a welcoming store environment.
- Engage with customers to understand their needs, provide personalized recommendations, and offer product demonstrations.
- Deliver exceptional customer service by using in-depth product knowledge and offering tailored samples.
- Assist in hosting in‑store events, providing a memorable and inclusive experience for customers.
- Maintain a clean, tidy, and visually appealing shop floor.
- Support the store’s sales targets by promoting products creatively and working as part of a team to exceed goals.
- Manage stock levels efficiently, ensuring shelves are well‑stocked and ready for our customers to shop from.
- Actively control store costs, such as product waste, to help meet the shop’s budget.
- Participate in ongoing training and development to enhance product knowledge and customer service skills.
- Collaborate with the team to foster an inclusive, respectful working environment, contributing to the overall customer experience.
- Work on in‑store and external events to leave lasting impressions on customers.
Skills and Experience
- Customer Experience: Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5‑star experiences.
- Teamwork: Fill the shop floor with positivity, teaming up with your colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth.
- Communication: Great communication should be part of your daily routine, ensuring information effortlessly circulates throughout the store.
Benefits
- Holiday allowance
- 50% discount on Lush products and spa treatments
- Profit‑based bonus
- Complimentary spa treatment*
- Pension scheme
- Paid day off for your birthday
- Cycle to work scheme
- Discounted rail and bus season tickets
- Employee assistance programme
- 6 months of full pay for parental leave (primary caregiver must qualify for SMP)*
- Enhanced paternity leave*
There’s a big difference between "Flexible Working" (the legal minimum) and working flexibly. What that looks like varies from role to role and location to location. We actively welcome conversations about what working flexibly could mean and look like for you.
We’re 10% Employee Owned - all colleagues play a role in protecting our ethics, our independence, contributing ideas for the future and sharing in the rewards of success when the company is doing well.
Access to employee‑led Community Networks, including Disability and Chronic Illness, Family Support, Global Majority (Race and Ethnicity), LGBTQIA+, Menopause and Neurodiversity communities.
Tailored gender affirming care*
We believe that your information is yours and that it is LUSH's responsibility to process your personal information in a secure, fair and accurate manner. Every individual processed by LUSH has certain rights over their data, which are detailed in our Privacy Notice here.
Sales Assistant (Seasonal) employer: Lush Limited
Lush is an exceptional employer that prioritises a vibrant and inclusive work culture, offering flexible working hours and competitive pay for our Sales Assistant (Seasonal) role in Edinburgh. With a strong commitment to employee growth through ongoing training, generous benefits like a 50% discount on products, and a profit-based bonus scheme, we ensure that our team members feel valued and supported. Join us in creating memorable customer experiences while being part of a company that celebrates diversity and encourages collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant (Seasonal)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lush and their values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Think about how you would greet customers and handle different situations. Role-playing with a friend can help you feel more confident when it comes to delivering that 5-star experience.
✨Tip Number 3
Be ready to showcase your teamwork! During the interview, share examples of how you've worked well with others in the past. Lush values collaboration, so highlighting your ability to contribute positively to a team will make you stand out.
✨Tip Number 4
Don’t forget to ask questions! Show your enthusiasm by asking about the store's events or how they celebrate diversity. This not only shows your interest but also helps you gauge if it's the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Sales Assistant (Seasonal)
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and teamwork. Make it engaging and fun, just like the shopping experience we aim to create!
Tailor Your Application:Make sure to tailor your application to the Sales Assistant role. Highlight any relevant experience you have in retail or customer service, and mention how you can contribute to creating memorable experiences for our customers. We love seeing how you connect with our values!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make sure your skills and experiences are easy to understand. This will help us see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, so go ahead and get that application in before the deadline!
How to prepare for a job interview at Lush Limited
✨Know the Product Inside Out
Before your interview, make sure you’re familiar with the products sold in the store. Research their benefits and features so you can confidently discuss them. This will show your passion for the role and help you stand out as a knowledgeable candidate.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about specific situations where you went above and beyond to help a customer. This will demonstrate your commitment to creating memorable experiences, which is key for this role.
✨Emphasise Teamwork and Positivity
Since teamwork is crucial in this position, be ready to share experiences where you collaborated effectively with others. Highlight how you contribute to a positive work environment, as this aligns with the company’s values and culture.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or upcoming events in the store. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
