At a Glance
- Tasks: Lead a vibrant sales team to deliver top-notch customer service and create memorable shopping experiences.
- Company: Join Lush, a fun and inclusive retail environment that values creativity and teamwork.
- Benefits: Enjoy 50% off products, flexible hours, and a profit-based bonus.
- Other info: Great opportunities for personal development and a supportive community.
- Why this job: Make a real impact by inspiring your team and enhancing customer experiences.
- Qualifications: Passion for customer service and strong management skills are essential.
The predicted salary is between 14.45 - 14.45 £ per hour.
Application Deadline: 7 July 2026
Department: Retail
Employment Type: Permanent - Part Time
Location: Plymouth
Compensation: £14.45 / hour
Hours available: up to 21 hours per week
Key Responsibilities- Lead and motivate the sales team to deliver exceptional customer service by providing regular coaching, feedback, and encouragement, helping them improve their product knowledge and sales skills.
- Engage with customers by offering a warm welcome, asking open-ended questions to understand their needs, and providing tailored product recommendations to create a memorable shopping experience.
- Maintain a clean, visually appealing, and well-organised shop floor by ensuring displays follow guidelines, adjusting to seasonal trends, and keeping shelves well-stocked.
- Support the store manager in achieving sales targets through team motivation, creative approaches to drive performance (such as check-ins or shop floor competitions), and actively seeking opportunities to exceed goals.
- Organise and contribute to in-store events, customer celebrations, and external outreach to enhance the customer experience and drive business growth, while ensuring that the team is trained to confidently host these events.
- Provide training, feedback, and development for team members to improve their skills, foster a collaborative environment, and support the recruitment and onboarding of new staff.
- Lead the store effectively in the absence of the store manager by ensuring smooth daily operations, maintaining high standards, and maximising sales throughout all opening hours.
- Ensure health and safety standards are followed by maintaining a safe work environment, addressing any issues promptly, and supporting overall store compliance.
- Seek opportunities for personal development through training sessions, coaching from management, and connecting with other leaders, aiming to continuously enhance skills and contribute ideas to improve the shop floor experience.
- Customer Service: Embrace a genuine love for delivering outstanding customer service, inspiring your team to shine and provide that 5-star experience.
- Management Skills: Navigate tricky conversations with finesse, set and manage expectations, and be the backbone of support for your team.
- Teamwork: Be the beacon of positivity on the shop floor, working alongside your team to achieve collective goals and foster a supportive environment through continuous team growth.
- Communication: Use effective verbal communication skills to keep the shop floor informed and collaborate seamlessly with others.
- Holiday allowance
- 50% discount on Lush products and spa treatments
- Profit-based bonus
- Complimentary spa treatment
- Pension scheme
- Paid day off for your birthday
- Cycle to work scheme
- Discounted rail and bus season tickets
- Employee assistance programme
- 6 months of full pay for parental leave (primary caregiver must qualify for SMP)
- Enhanced paternity leave
- Flexible working options vary by role and location; conversations about flexibility are encouraged.
- 10% employee-owned participation in company profits and rewards.
- Access to employee-led community networks covering a broad range of interests and identities.
- Tailored gender-affirming care
Supervisor in Plymouth employer: Lush Limited
Lush is an exceptional employer that prioritises employee well-being and development, offering a vibrant work culture in Plymouth. With benefits like a generous holiday allowance, 50% discount on products, and opportunities for personal growth through training and community networks, Lush fosters a supportive environment where team members can thrive. The company's commitment to flexibility and inclusivity makes it an attractive place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor in Plymouth
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Lush Limited, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Supervisor in Plymouth
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Lush Limited that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Lush Limited will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Lush Limited and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Lush Limited
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Lush Limited, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Lush Limited!
