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- Tasks: Perform immersive spa treatments and create magical experiences for clients.
- Company: Join LUSH, a brand dedicated to fresh, organic products and well-being.
- Benefits: Enjoy a competitive salary, generous discounts, and extensive training opportunities.
- Why this job: Be part of a vibrant team in a calming oasis right in central London.
- Qualifications: NVQ Level 3 in Beauty Therapy or equivalent, with at least 1 year of experience.
- Other info: Flexible shifts, supportive environment, and a focus on therapist well-being.
The predicted salary is between 31 - 34 ÂŁ per hour.
Department: Spa
Employment Type: Permanent - Full Time
Location: Oxford Street (Spa Store)
Compensation: ÂŁ15.10 - ÂŁ16.10 / hour
Full time position available. Weekend availability required.
Who we are
At LUSH cosmetics, we believe in making effective products from fresh, organic fruit and vegetables, the finest essential oils and safe synthetics. We aim to leave the world Lusher than we found it; and at the LUSH SPA, weâre passionate about improving your sense of wellâbeing, so you can feel your best self. We believe our spa treatments are more than skin deep; theyâre a vital selfâcare ingredient.
Our warm inviting spas are an oasis of calm, allowing time and space away from a busy world to relax and rejuvenate. Each Lush Spa treatment is an immersive experience, inviting you to enjoy the unexpected. Using a multiâsensory holistic approach, including soothing touch, visual displays, beautiful fragrances, and bespoke, crafted music made by Lush Fresh Handmade Sound, each treatment has a transformative effect, bringing you back into a state of peace and balance.
Our store is right in the heart of London, tucked between Oxford Street and Tottenham Court Road tube stations. We know that one of the best things about being in central London is finding a small little bubble of bliss tucked off a busy street corner. Whether youâre spending the day shopping on Britainâs busiest high street, adding something sweet to your commute, or if youâre just making the trip just for us, weâll make your visit a special one.
LUSH Spa Oxford Street brings the high concepts and innovation that you know LUSH for into one ultimate shopping destination in the heart of London, and we canât wait for you to visit! Walk on over from Oxford Circus and let us look after you, so you can thrive your way through 2025.
Who are we looking for?
The Lush Spa allows us to showcase LUSH's values, ethos and products in a truly amazing way. There is no better treat for us as a company than to be able to spend an hour or so with a client whilst using and demonstrating our products on their skin, creating the 'ultimate demo' for our products. The level of training provided to our Spa Therapists along with the uniqueness of the treatments and the comfort of the environment create truly beautiful experiences to all our clients!
We are looking for enthusiastic Spa Therapists with a passion for performing immersive experiences.
Good to know
Start date & Onboarding
The successful candidate will complete at least 10 days of onboarding at their assigned spa location. The onboarding period will allow them to learn about the brand, meet their colleagues, and begin training.
Training
Upon completion of the onboarding period, you will attend a 6âweek training course at the Lush Spa Training Center in Poole, Dorset. This training period will run Monday through Friday and you will learn our core treatments. Travel expenses to and from Poole will be covered by LUSH. Additionally, accommodations in Poole will be provided for the duration of your stay. Training dates will be discussed during the phone interview.
Diversity matters
We are building a brand that represents the people of the world. Itâs what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you!
Responsibilities
- Performing Lush Spa Treatments following set routines and standards
- Representing the Lush Spa on the shop floor and across the business
- Looking after clientsâ experiences, making sure their journey runs smoothly
- Supporting the dayâtoâday running of the spa
- Booking and upselling treatments using our booking system
- Maintaining high standards in the spa (cleanliness, presentation, hygiene...)
- Being responsible for your own wellbeing using the available tools that are provided
- Keeping product & treatment knowledge up to date
- Supporting stock control
Required Skills & Experience
- An NVQ Level 3 qualification in Beauty Therapy or equivalent in Holistic Therapy, which includes fullâbody massage.
- At least 1 year of practical work experience within a similar role and location performing body massages and facials.
- Passionate about delivering excellent customer service and treatments.
- Passionate about representing the LUSH brand, ethics and products both on the shop floor and in the Spa.
Benefits
Whatâs in it for you? We believe in investing in our Therapists. Bespoke inâhouse training will be provided and supported by your Spa Manager, where youâll learn and receive certification of Lushâs accredited treatments. Becoming a LUSH Spa Therapist provides you with the opportunity to create a magical career whilst being trained to the highest level, allowing you to further develop core massage skills through our innovative treatments. At Lush we understand Therapistâs time and dedication to their client is a vital part of the role, therefore we support a maximum of 5.5 hours of massage per day, allowing you time to enjoy and perform at your best.
Employee Benefits
- Fantastic inâhouse learning and development opportunities including all Lush Spa treatments, products and brand training (paid at your hourly rate)
- Generous staff discount (50% on products and spa treatments, 10% on HairLab & Book a Bath experiences)
- Enjoy 2 complimentary products of your choice per month
- Available free handcare and mouthcare products during shifts for Spa Therapists
- Team bonus scheme based on the overall sales of the store and spa
- Pension scheme
- Birthday Day Off
- 28 day holiday allowance (calculated on a proârata basis)
- Supportive parental leave scheme - 6 months of full pay (primary caregiver)
- Financial childcare support on return to work (depending on contracted hours)
- Cycle to work scheme
- Free Spa Therapist tunic
- Employee assistance programme provided by Health Assured
- Access to an online learning community
- Therapist wellbeing initiatives (inc. Injury Prevention training, Alexander Technique workshops, rooms designed considering the Health & Safety of our Therapists, electric couches for therapist comfort)
- Enjoy 4 complimentary spa treatments of your choice per year (to book every quarter)
- Flexible rolling rotas - Shift patterns will vary from morning and afternoon/evening shifts (including weekends and bank holidays).
- Productivityâbased bonus scheme.
We believe that your information is yours and that it is Lushâs responsibility to process your personal information in a secure, fair and accurate manner. Every individual processed by LUSH has certain rights over their data, which are detailed in our Privacy Notice here.
Massage Therapist, Central London, Oxford Street employer: Lush Limited
Contact Detail:
Lush Limited Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Massage Therapist, Central London, Oxford Street
â¨Tip Number 1
Get to know the LUSH brand inside out! Familiarise yourself with their products and ethos. When you walk into that interview, show your passion for their mission and how you can contribute to creating those magical spa experiences.
â¨Tip Number 2
Practice your massage techniques before the big day! If you can, set up a mock session with a friend or family member. This will help you feel more confident and ready to showcase your skills during any practical assessments.
â¨Tip Number 3
Network like a pro! Connect with current LUSH employees on social media or attend local events. They might share insider tips or even put in a good word for you when it comes to hiring decisions.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, it shows youâre serious about joining the LUSH family and ready to dive into the world of immersive spa treatments.
We think you need these skills to ace Massage Therapist, Central London, Oxford Street
Some tips for your application đŤĄ
Show Your Passion: When you're writing your application, let your enthusiasm for massage therapy and the LUSH brand shine through. We want to see how much you care about creating immersive experiences for our clients!
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. We love seeing how your background aligns with what we do at LUSH, so donât hold back on showcasing your qualifications!
Be Authentic: We appreciate honesty and authenticity in applications. Share your unique story and what makes you a great fit for our team. Remember, weâre looking for individuals who can represent our values and ethos!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. Itâs the easiest way for us to receive your application and get you one step closer to joining the LUSH family!
How to prepare for a job interview at Lush Limited
â¨Know Your Stuff
Before the interview, make sure youâre familiar with LUSH's products and ethos. Understand their commitment to fresh, organic ingredients and how that translates into the spa treatments they offer. This knowledge will help you connect with the interviewers and show your passion for the brand.
â¨Showcase Your Skills
Be ready to discuss your practical experience in massage therapy. Highlight specific techniques you excel at and any unique treatments you've performed. If possible, bring along a portfolio or references from previous clients to demonstrate your expertise and customer service skills.
â¨Emphasise Customer Experience
LUSH is all about creating immersive experiences for clients. Prepare examples of how you've gone above and beyond to enhance a client's visit in your previous roles. This could include personalising treatments or ensuring a relaxing atmosphereâanything that showcases your dedication to customer satisfaction.
â¨Ask Thoughtful Questions
At the end of the interview, donât forget to ask questions! Inquire about the training process, team dynamics, or how LUSH supports its therapists' wellbeing. This shows your genuine interest in the role and helps you gauge if itâs the right fit for you.