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- Tasks: Perform immersive spa treatments and create magical experiences for clients.
- Company: Join LUSH, a brand committed to fresh, ethical products and well-being.
- Benefits: Enjoy competitive pay, generous discounts, and extensive training opportunities.
- Other info: Flexible shifts, supportive environment, and excellent career growth potential.
- Why this job: Be part of a vibrant team in the heart of Covent Garden, making a real difference.
- Qualifications: NVQ Level 3 in Beauty Therapy or equivalent, with a passion for customer service.
The predicted salary is between 31 - 33 £ per hour.
Full time positions available. Weekend availability required.
Who we are
At LUSH cosmetics, we believe in making effective products from fresh, organic fruit and vegetables, the finest essential oils and safe synthetics. We aim to leave the world Lusher than we found it; and at the LUSH SPA, we’re passionate about improving your sense of well‑being, so you can feel your best self. We believe our spa treatments are more than skin deep; they’re a vital self‑care ingredient. Our warm inviting spas are an oasis of calm, allowing time and space away from a busy world to relax and rejuvenate. Each Lush Spa treatment is an immersive experience, inviting you to enjoy the unexpected. Using a multi‑sensory holistic approach, including soothing touch, visual displays, beautiful fragrances, and bespoke, crafted music made by Lush Fresh Handmade Sound, each treatment has a transformative effect, bringing you back into a state of peace and balance.
August 2024 marked Lush’s return to Covent Garden, the shopping and entertainment epicentre of London’s West End. Covent Garden never misses the opportunity to put on a show, it’s time for you to take centre stage and join the Lush Spa! With 44 million visitors per year, who flock to Covent Garden for its world class shopping, dining and entertainment; this is the perfect stage and place for a Lush Spa.
Who are we looking for?
The Lush Spa allows us to showcase LUSH’s values, ethos and products in a truly amazing way. There is no better treat for us as a company than to be able to spend an hour or so with a client whilst using and demonstrating our products on their skin, creating the ‘ultimate demo’ for our products. The level of training provided to our Spa Therapists along with the uniqueness of the treatments and the comfort of the environment create truly beautiful experiences to all our clients! We are looking for enthusiastic Spa Therapists with a passion for performing immersive experiences.
Good to know
Start date & Onboarding: The successful candidate will complete at least 10 days of onboarding at their assigned spa location. The onboarding period will allow them to learn about the brand, meet their colleagues, and begin training.
Training: Upon completion of the onboarding period, you will attend a 6-week training course at the Lush Spa Training Center in Poole, Dorset. This training period will run Monday through Friday and you will learn our core treatments. Travel expenses to and from Poole will be covered by LUSH. Additionally, accommodations in Poole will be provided for the duration of your stay. Training dates will be discussed during the phone interview.
Diversity matters: We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you!
Responsibilities
- Performing Lush Spa Treatments following set routines and standards
- Representing the Lush Spa on the shop floor and across the business
- Looking after clients' experiences, making sure their journey runs smoothly
- Supporting the day-to-day running of the spa
- Booking and upselling treatments using our booking system
- Maintaining high standards in the spa (cleanliness, presentation, hygiene…)
- Being responsible for your own wellbeing using the available tools that are provided
- Keeping product & treatment knowledge up to date
- Supporting stock control
Required Skills & Experience
- An NVQ Level 3 qualification in Beauty Therapy or equivalent in Holistic Therapy, which includes full-body massage.
- At least 1 year of practical work experience within a similar role and location performing body massages and facials.
- Passionate about delivering excellent customer service and treatments.
- Passionate about representing the LUSH brand, ethics and products both on the shop floor and in the Spa.
Benefits
What’s in it for you? We believe in investing in our Therapists. Bespoke in‑house training will be provided and supported by your Spa Manager, where you’ll learn and receive certification of Lush’s accredited treatments. Becoming a LUSH Spa Therapist provides you with the opportunity to create a magical career whilst being trained to the highest level, allowing you to further develop core massage skills through our innovative treatments. At Lush we understand Therapist’s time and dedication to their client is a vital part of the role, therefore we support a maximum of 5.5 hours of massage per day, allowing you time to enjoy and perform at your best.
Employee Benefits
- Fantastic in‑house learning and development opportunities including all Lush Spa treatments, products and brand training (paid at your hourly rate)
- Generous staff discount (50% on products and spa treatments, 10% on HairLab & Book a Bath experiences)
- Enjoy 2 complimentary products of your choice per month
- Available free handcare and mouthcare products during shifts for Spa Therapists
- Team bonus scheme based on the overall sales of the store and spa
- Pension scheme
- Birthday Day Off
- 28 day holiday allowance (calculated on a pro‑rata basis)
- Supportive parental leave scheme - 6 months of full pay (primary caregiver)
- Financial childcare support on return to work (depending on contracted hours)
- Cycle to work scheme
- Free Spa Therapist tunic
- Employee assistance programme provided by Health Assured
- Access to an online learning community
- Therapist wellbeing initiatives (inc. Injury Prevention training, Alexander Technique workshops, rooms designed considering the Health & Safety of our Therapists, electric couches for therapist comfort)
- Enjoy 4 complimentary spa treatments of your choice per year (to book every quarter)
- Flexible rolling rotas - Shift patterns will vary from morning and afternoon/evening shifts (including weekends and bank holidays).
- Sales‑based bonus scheme.
We believe that your information is yours and that it is Lush's responsibility to process your personal information in a secure, fair and accurate manner. Every individual processed by LUSH has certain rights over their data, which are detailed in our Privacy Notice here.
Massage Therapist, Central London, Covent Garden employer: Lush Limited
Contact Detail:
Lush Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Massage Therapist, Central London, Covent Garden
✨Tip Number 1
Get to know the LUSH brand inside out! Familiarise yourself with their products and ethos. When you walk into that interview, let your passion for their mission shine through.
✨Tip Number 2
Practice your massage techniques! If you can, do a few practice sessions with friends or family. This will not only boost your confidence but also help you demonstrate your skills during any practical assessments.
✨Tip Number 3
Network like a pro! Connect with current LUSH employees on social media or at events. They can provide insider tips and might even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the LUSH family. Don’t miss out!
We think you need these skills to ace Massage Therapist, Central London, Covent Garden
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you love what we do at LUSH and how you can bring that passion to our spa.
Tailor Your CV: Make sure your CV is tailored to the Massage Therapist position. Highlight your relevant experience, especially any work with body massages and facials. We want to know how your skills align with what we’re looking for!
Be Authentic: Don’t be afraid to show your personality in your application. We value authenticity and want to get a sense of who you are beyond your qualifications. Let us know what makes you unique!
Apply Through Our Website: For the best chance of success, make sure to apply through our website. It’s the easiest way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Lush Limited
✨Know Your Stuff
Before the interview, make sure you’re well-versed in LUSH’s products and values. Familiarise yourself with their ethos around fresh, organic ingredients and how they enhance well-being. This knowledge will show your passion for the brand and help you connect with the interviewers.
✨Showcase Your Skills
Prepare to discuss your practical experience in massage therapy. Bring along any relevant certifications and be ready to talk about specific techniques you excel at. Highlighting your NVQ Level 3 qualification and any unique treatments you’ve performed will set you apart.
✨Emphasise Customer Care
LUSH is all about creating immersive experiences for clients. Be prepared to share examples of how you’ve gone above and beyond in customer service. Think of a time when you made a client feel special or resolved an issue effectively—this will demonstrate your commitment to excellent service.
✨Be Yourself
LUSH values diversity and authenticity, so don’t be afraid to let your personality shine through. Share your passion for holistic therapy and how it aligns with LUSH’s mission. Being genuine will help you connect with the team and show that you’re a great fit for their culture.