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- Tasks: Join our dynamic team as an Imports Admin Clerk, handling logistics and ensuring smooth operations.
- Company: Be part of Lush, the innovative company behind the iconic bath bomb, committed to ethical practices.
- Benefits: Enjoy a competitive salary, full-time hours, and opportunities for personal development in a supportive environment.
- Other info: Flexible working hours and a focus on employee wellbeing make this a great place to grow.
- Why this job: This role offers hands-on experience in logistics, a chance to learn, and a vibrant team culture.
- Qualifications: No prior experience needed; just bring your enthusiasm, attention to detail, and a willingness to learn.
The predicted salary is between 22700 - 29000 £ per year.
Imports Admin Clerk
Application Deadline: 13 May 2026
Department: Logistics
Employment Type: Permanent – Full Time
Location: Poole, Dorset – Nuffield Industrial Estate
Compensation: £28,250 – £33,250 / year
Description
About the Role: A great opportunity for someone wanting to get into the world of logistics, learn new skills and be part of a highly reputable, dynamic team that consistently delivers 5* service throughout the Lush business.
A varied administrative role that will involve learning all aspects of the daily operations to include booking freight, processing invoices, customs queries, responding to emails in a timely manner and general record keeping. You will be working in collaboration with our Procurement Team, Buyers and Freight Forwarders to help manage our ever-growing portfolio of suppliers, whilst continuously providing a high level of service. This will involve giving instructions for customs clearance, checking customs entries and on occasion may also require working directly with HMRC.
There’s always something new to learn, it’s an interesting role that will pique your curiosity. You will come to know where we import our ethically sourced raw materials from around the globe, as we aim to deliver them safely and in good time for production. This can be fast paced as the wheels never stop turning, so the ability to prioritise your workload, be solution focused and work under pressure is necessary. No two days are the same and your tasks may change depending on the ever-changing, fast-moving needs of the business. It’s a role that is very much at the heart of the supply chain, so excellent communication all round is key.
About You:
A dynamic team player, well organised, customer focused with excellent communication skills and one who is prepared to go the extra mile to really make a difference. You will have a great eye for detail, can prioritise your workload and handle change and uncertainty with ease and resilience. You have the confidence to be gently persistent when required to get the job done, with a supportive, flexible, proactive approach and positive can-do attitude. You are happy to work collaboratively with others as well as on an individual basis, using your own initiative as and when required within the scope of work. Freight knowledge is desirable but not essential as you are keen to learn and upskill with a willingness to invest in yourself and own your personal development and growth.
Regular responsibilities will include, but are not limited to:
- Working in collaboration with our Buyers and Procurement Team to ensure all orders are captured on our import log for further actioning.
- Working in collaboration with our global suppliers, so that we have all the necessary information and correct documents to book collections in accordance with all customs regulations, ensuring we are compliant.
- Working in collaboration with nominated freight forwarders to ensure collections and deliveries are managed and planned in the most effective way, taking into consideration the service, cost, mode of freight and ethics.
- Maintain our systems on a regular basis and complete month end housekeeping procedures (e.g. ensuring all data on the import log is complete and up to date for all past shipments, chase FFW’s for customs entry documents where required, check all past due dates on the import log and take the appropriate action for them, file shipping documents in the appropriate place, ensure our supplier portfolio is kept up to date including any special instructions, and assist when necessary with monthly VAT queries from our VAT and accounts departments).
- Internal and external training to upskill, to include but not limited to commodity codes, incoterms and hazardous materials, as these will need to be distributed in accordance with IATA, ADR and IMDG guidelines.
- Checking the accuracy of information supplied to us on shipping documents and requesting amendments where necessary to ensure the customs process runs smoothly, guaranteeing we meet the required regulatory compliance and standards for our imports.
- Provide reports when requested for analysis.
- Provide support and assistance in a friendly and efficient manner to both internal and external suppliers, freight forwarders and colleagues.
- Comply with H&S regulations & be proactive with the wellbeing of yourself & your fellow team members.
The Ideal candidate will have the following key attributes to offer us:
- Excellent organisational skills.
- Good computer skills with a strong working knowledge of Excel.
- Knowledge of our ERP system is desirable but not essential as training will be given.
- Knowledge of logistics is desirable but not essential as training will be given.
- Self-motivated with a caring, positive, can-do attitude.
- Good English – written and spoken.
- A great telephone manner and all-round communicator.
- Ability to remain focused on tasks and work well under pressure.
- Be confident in what you do but have a willingness to learn, listen and upskill.
- A keen eye with excellent attention to detail is essential.
- A flexible team player who can also work well independently, be self-motivated and manage own workload.
- A great work ethic with a passion for excellent customer service and getting the job done!
Diversity Matters
We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.
We see you, we celebrate you, we want you!
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Imports Admin Clerk employer: Lush Limited
Contact Detail:
Lush Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Imports Admin Clerk
✨Tip Number 1
Familiarise yourself with the logistics industry, especially customs regulations and freight processes. Understanding these concepts will not only help you in the role but also impress us during the interview.
✨Tip Number 2
Showcase your organisational skills by preparing examples of how you've managed multiple tasks or projects in the past. We value candidates who can prioritise effectively in a fast-paced environment.
✨Tip Number 3
Brush up on your communication skills, both verbal and written. Being able to convey information clearly and efficiently is crucial for this role, so practice articulating your thoughts and ideas.
✨Tip Number 4
Demonstrate your willingness to learn by researching our company values and culture. Showing that you align with our mission and are eager to grow within the team will make you stand out as a candidate.
We think you need these skills to ace Imports Admin Clerk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Imports Admin Clerk role. Focus on your organisational skills, attention to detail, and any experience in logistics or administration.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of the job description that excite you and how your background makes you a great fit.
Highlight Communication Skills: Since excellent communication is key for this role, provide examples in your application that demonstrate your ability to communicate effectively with team members, suppliers, and clients.
Show Willingness to Learn: Emphasise your eagerness to learn and develop new skills, especially in areas like customs regulations and logistics. This will resonate well with the company's focus on personal development.
How to prepare for a job interview at Lush Limited
✨Show Your Organisational Skills
As an Imports Admin Clerk, you'll need to demonstrate excellent organisational skills. Be prepared to discuss how you've managed multiple tasks in the past and provide examples of how you prioritise your workload effectively.
✨Highlight Your Communication Abilities
This role requires strong communication skills, both written and verbal. During the interview, make sure to showcase your ability to communicate clearly and effectively, especially when discussing past experiences where you collaborated with teams or dealt with suppliers.
✨Demonstrate a Willingness to Learn
The company values candidates who are eager to learn and develop their skills. Be ready to express your enthusiasm for gaining knowledge about logistics, customs regulations, and any relevant training you are willing to undertake.
✨Prepare for Fast-Paced Scenarios
Since the role can be fast-paced and dynamic, think of examples from your previous work where you successfully handled pressure or adapted to changing situations. This will show that you can thrive in a busy environment.