At a Glance
- Tasks: Lead a dynamic team, manage salon operations, and provide exceptional customer service.
- Company: Join Lush, the innovative brand known for its ethical cosmetics and commitment to sustainability.
- Benefits: Enjoy 50% off products, flexible working, and generous holiday allowance.
- Other info: We value your unique talents and encourage you to share them in your application!
- Why this job: Be part of a diverse team that celebrates individuality and empowers clients with hair knowledge.
- Qualifications: Must have NVQ Level 3 in Hairdressing and 5 years of management experience.
The predicted salary is between 30000 - 43000 £ per year.
HairLab- Salon Manager
Application Deadline: 30 June 2026
Department: Hairlab
Employment Type: Permanent - Full Time
Location: Poole HairLab
Compensation: £33,500 / year
Contract hours: 40 hours per week
Responsibilities
- Lead by Example: Management should actively participate in sales activities and demonstrate a commitment to revenue generation through services or products.
- Oversee the daily operations of the salon, ensuring smooth and efficient workflow.
- Lead, manage, and inspire a team of stylists and other salon staff.
- Provide ongoing training and development opportunities for the team.
- Manage client appointments and bookings.
- Handle client enquiries and complaints in a professional and timely manner.
- Maintain the salon's high standards of cleanliness and hygiene.
- Manage inventory and stock levels of hair care products.
- Implement marketing and promotional strategies to attract and retain clients.
- Ensure compliance with all health and safety regulations.
- Monitor and analyse salon performance, including sales and customer satisfaction.
Skills, Knowledge and Expertise
- Proven leadership and management skills with the ability to inspire and motivate a team.
- Strong business acumen with experience in financial management, including budgeting and forecasting.
- Excellent communication and interpersonal skills to build strong relationships with clients and team members.
- A passion for providing exceptional customer service and creating a welcoming salon environment.
- In‑depth knowledge of hair care products.
- Ability to handle multiple tasks and prioritise effectively in a fast‑paced environment.
Benefits
- Holiday allowance
- 50% discount on Lush products and spa treatments
- Discretionary and profit‑based bonus
- Pension scheme
- Paid day off for your birthday
- Cycle to work scheme
- Discounted rail and bus season tickets
- Employee assistance programme
- *6 months’ full pay for parental leave (primary caregiver)
- *Financial childcare support on return to work
- Flexible working
- We’re 10% Employee Owned – all colleagues play a role in protecting our ethics, independence, contributing ideas for the future and sharing in the rewards of success when the company is doing well.
We believe that your information is yours and that it is Lush's responsibility to process your personal information in a secure, fair and accurate manner. Every individual processed by LUSH has certain rights over their data, which are detailed in the Privacy Notice.
HairLab- Salon Manager in Poole employer: Lush Limited
At Lush HairLab in Poole, we pride ourselves on being an exceptional employer that values diversity and employee well-being. Our commitment to fair pay, comprehensive training, and a supportive work culture empowers our team to thrive while providing outstanding service to our clients. With unique benefits like a generous discount on products, flexible working arrangements, and a profit-sharing model, we ensure that every team member feels valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land HairLab- Salon Manager in Poole
✨Tip Number 1
Familiarise yourself with Lush's values and mission. Understanding their commitment to sustainability and ethical practices will help you align your interview responses with their brand ethos, showcasing that you're not just a fit for the role but also for the company culture.
✨Tip Number 2
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Be ready to share specific examples of how you've inspired and motivated your team, as this is crucial for the Salon Manager position.
✨Tip Number 3
Research current hair care trends and products, especially those offered by Lush. Being knowledgeable about their product range will demonstrate your passion for hairdressing and your ability to educate clients effectively.
✨Tip Number 4
Think about how you can contribute to creating an inclusive salon environment. Prepare ideas on how to cater to diverse hair types and client needs, as this aligns with Lush HairLab's goal of celebrating diversity within their team and clientele.
We think you need these skills to ace HairLab- Salon Manager in Poole
Some tips for your application 🫡
Craft a Compelling Cover Letter:Your cover letter should reflect your passion for hair and how it aligns with the values of HairLab. Highlight any relevant experiences in the hair industry, such as shows or events, and express why you are excited about this role.
Showcase Your Experience:In your CV, emphasise your management experience within a salon setting. Include specific examples of how you've led teams, managed operations, and contributed to client satisfaction. Tailor your CV to highlight skills that match the job description.
Highlight Your Skills:Make sure to mention your qualifications, such as your SVQ/NVQ Level 3 in Hairdressing. Also, include any additional skills that demonstrate your ability to manage a team and provide exceptional customer service.
Add Personal Touches:Don't hesitate to share your hidden talents or unique qualities in your application. This can help you stand out and show your personality, which is important in a creative environment like HairLab.
How to prepare for a job interview at Lush Limited
✨Show Your Passion for Hair
Make sure to express your genuine enthusiasm for hairdressing during the interview. Share personal stories or experiences that highlight your love for the craft, as this will resonate with the company's values and mission.
✨Demonstrate Leadership Skills
Since the role involves managing a team, be prepared to discuss your leadership style and provide examples of how you've successfully motivated and inspired others in previous positions. Highlight any training or development initiatives you've implemented.
✨Know the Brand Inside Out
Familiarise yourself with Lush's products, values, and commitment to sustainability. Being knowledgeable about their offerings and ethos will show that you're not just looking for a job, but that you genuinely want to be part of their mission.
✨Prepare for Client Scenarios
Think of potential client scenarios you might encounter in the salon and how you would handle them. This could include managing complaints or providing exceptional customer service. Demonstrating your problem-solving skills will be key.
