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For Companies At a Glance
- Tasks: Be the friendly face of our salon, managing bookings and ensuring a smooth client experience.
- Company: Join Lush, the innovative brand known for its ethical cosmetics and commitment to sustainability.
- Benefits: Enjoy 50% off products, flexible working, and a paid day off for your birthday!
- Why this job: Work in a vibrant environment where creativity and individuality are celebrated every day.
- Qualifications: Experience in a fast-paced salon is preferred; passion for hair and customer service is essential.
- Other info: We value diversity and encourage applicants from all backgrounds to apply!
The predicted salary is between 24000 - 32000 £ per year.
HairLab- Front of House Receptionist
Application Deadline: 31 July 2025
Department: Hairlab
Employment Type: Permanent – Full Time
Location: Poole HairLab
Compensation: £28,208 / year
Description
The magic behind the Lush HairLab
Responsibilities
- Warmly check-out customers and re-book their appointments.
- Host and validate our customers throughout their experience with us.
- Manage client appointments and bookings, ensuring smooth and efficient scheduling for optimal bookings.
- Answer phone calls and emails, responding to client inquiries in a timely and professional manner.
- Process payments and handle cash transactions accurately.
- Maintain the salon and ensure it is clean, tidy, and well-stocked.
- Delegate tasks to teammates to ensure full team productivity.
- Assist with retail sales, providing product recommendations and assisting clients with purchases.
- Support the salon team with administrative tasks as needed.
- Contribute to a positive and welcoming salon environment.
- Restock retail areas, keeping everything beautiful.
Skills, Knowledge and Expertise
- Experience in a fast-paced hair salon role, ideally as receptionist or FOH.
- Experience working within Lush and aware of our hair products is desirable but not essential.
- Excellent communication and interpersonal skills.
- Strong organisational and time-management skills.
- Ability to handle multiple tasks and prioritise effectively in a fast-paced environment.
- Proficiency in using salon booking systems and software.
- A passion for providing exceptional customer service and creating a welcoming atmosphere.
- Knowledge of hair care and services is a plus.
- Must be confident to communicate to salon staff, such as to hair stylists ensuring they are on time and running smoothly. Must also be confident with delegating tasks such as cleaning and drink making.
- Retail experience is a plus.
Benefits
- Holiday allowance
- 50% discount on Lush products and spa treatments
- Discretionary and profit-based bonus
- Pension scheme
- Paid day off for your birthday
- Cycle to work scheme
- Discounted rail and bus season tickets
- Employee assistance programme
- *6 months’ full pay for parental leave (primary caregiver)
- *Financial childcare support on return to work
- Flexible working
- We’re 10% Employee Owned – all colleagues play a role in protecting our ethics, our independence, contributing ideas for the future and share in the rewards of success when the company is doing well.
We see you, we celebrate you, and we want you! Please submit your CV and a covering letter, including:
- How your passion for hair makes you the ideal candidate for this role
- Any experiences (if any) you have had in the hair industry e.g. shows, shoots and events
- Anything else you feel would add value to your application.
- We\’d also love to hear all about your hidden talents no matter how big or small!
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HairLab- Front of House Receptionist employer: Lush Limited
Contact Detail:
Lush Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HairLab- Front of House Receptionist
✨Tip Number 1
Familiarise yourself with Lush's products and values. Understanding their commitment to ethical practices and customer service will help you connect with the brand during your interactions.
✨Tip Number 2
Practice your communication skills. As a Front of House Receptionist, you'll be the first point of contact for clients, so being warm and engaging is key to creating a welcoming atmosphere.
✨Tip Number 3
Get comfortable with salon booking systems. If you have experience with similar software, brush up on those skills, as efficiency in managing appointments will be crucial in this role.
✨Tip Number 4
Showcase your passion for hair care. Whether through personal experiences or knowledge about hair products, demonstrating your enthusiasm can set you apart from other candidates.
We think you need these skills to ace HairLab- Front of House Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any roles you've had in a hair salon. Emphasise skills like organisation, communication, and multitasking, which are crucial for the Front of House Receptionist position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for hair and how it aligns with the values of HairLab. Mention any specific experiences in the hair industry, such as events or shows, and how they have prepared you for this role.
Showcase Your Personality: HairLab values diversity and individuality, so don’t hesitate to share your hidden talents or unique qualities in your application. This can help you stand out and show that you would fit well within their inclusive environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for a receptionist role.
How to prepare for a job interview at Lush Limited
✨Show Your Passion for Hair
Make sure to express your enthusiasm for hair care and styling during the interview. Share any personal experiences or stories that highlight your love for the industry, as this will resonate with the company's values.
✨Demonstrate Excellent Communication Skills
As a Front of House Receptionist, communication is key. Practice clear and friendly responses to common questions, and be prepared to showcase your ability to engage with clients warmly and professionally.
✨Familiarise Yourself with Lush Products
While prior experience with Lush products isn't essential, having a good understanding of their offerings can set you apart. Research their hair care range and be ready to discuss how you would recommend products to clients.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as managing a busy schedule or dealing with a difficult client. Think through your responses in advance to demonstrate your problem-solving skills and ability to stay calm under pressure.
