Trainee Manager (Maternity Leave Cover) in Coventry

This is a 9‑12 month fixed‑term role covering maternity leave at the Coventry Branch. As a Trainee Manager you will assist the Store Manager in delivering exceptional customer service, fostering a positive team culture, and meeting store performance goals. You will support community engagement, help build the team, and contribute to the overall growth and success of the store.

Key Responsibilities

• Work closely with the store manager to bring exciting ideas to life, making your store successful through creative planning, and building an exemplary in‑store team.
• Support the store manager in building a team of customer‑focused individuals who are enthusiastic about enhancing the overall shopping experience.
• Assist in nurturing a customer‑centric team by participating in training sessions, providing constructive feedback, and observing the store manager's leadership.
• Lead a management team to help you achieve the store's top‑box goals.
• Delegate to your management team in order to achieve the needs of the customer and the store.
• Out‑of‑the‑box thinking to achieve success whilst innovating and collaborating with your team.
• Contribute to managing the store's finances by assisting in setting annual budgets, driving sales, and understanding how to control staffing levels and stock to meet customer needs.
• Maintain a beautiful store with effective merchandising, high standards of cleanliness, and strong stock management that enhances the customers' experience in your store.
• Develop relationships within your local community to enhance your customer's experience when they come into your store.
• Actively engage in personal development by utilizing training opportunities, collaborating with other teams around the business, and gaining exposure to other stores and various aspects of the business.
• Create and facilitate a shopping experience that encourages your team to consistently make their customers' day.
• With the store manager's support, take on your own projects to make positive changes and add your unique touch, helping the store thrive and grow.

Skills, Knowledge and Expertise

• Customer Service: A genuine passion for delivering exceptional customer service, leading by example, and ensuring your team is providing 5‑star service.
• Management Skills: Ability to navigate difficult conversations, set and manage expectations, and support your management team. Balancing business needs with team morale and motivation.
• Teamwork: Consistently leading by example on the shop floor, working with your team to achieve top‑box goals, and maintaining a positive and supportive work environment.
• Communication: Strong verbal communication skills to share business messages throughout the store, as well as working with retailers, your manager, and nearby stores.

Benefits

• Holiday allowance
• 50% discount on Lush products and spa treatments
• Discretionary and profit‑based bonus
• Pension scheme
• Day off for weekday birthdays
• Cycle to work scheme
• Discounted rail and bus season tickets
• Employee assistance programme
• 6 months of full pay for parental leave (primary caregiver must qualify for SMP)
• Enhanced paternity leave
• Flexible working options discussed individually.
• 10% employee ownership
• Access to employee‑led Community Networks covering a range of identities and conditions
• Tailored gender‑affirming care