Supervisor – External
Application Deadline: 22 June 2026
Department: Retail
Employment Type: Temporary
Location: Cardiff (Spa Store)
Compensation: £14.45 / hour
Hours available: 22 hours per week
Description
This position is open to both external and internal applicants. The role involves leading and motivating the sales team, fostering a positive atmosphere, and supporting the store manager to achieve sales targets. The supervisor will coach staff, enhance customer experience, and maintain a clean and visually appealing shop floor.
Key Responsibilities
- Lead and motivate the sales team to deliver exceptional customer service through regular coaching, feedback, and encouragement, helping them improve product knowledge and sales skills.
- Engage with customers by offering a warm welcome, asking open‑ended questions to understand their needs, and providing tailored product recommendations to create a memorable shopping experience.
- Maintain a clean, visually appealing, and well‑organized shop floor by ensuring displays follow guidelines, adjusting to seasonal trends, and keeping shelves well‑stocked.
- Support the store manager in achieving sales targets through team motivation, creative approaches to drive performance (such as check‑ins or shop floor competitions), and actively seeking opportunities to exceed goals.
- Organise and contribute to in‑store events, customer celebrations, and external outreach to enhance the customer experience and drive business growth, while ensuring the team is trained to host these events.
- Provide training, feedback, and development for team members to improve their skills, foster a collaborative environment, and support the recruitment and onboarding of new staff.
- Lead the store effectively in the absence of the store manager by ensuring smooth daily operations, maintaining high standards, and maximising sales during opening hours.
- Ensure health and safety standards are followed by maintaining a safe work environment, addressing any issues promptly, and supporting overall store compliance.
- Seek opportunities for personal development through training sessions, coaching from management, and connecting with other leaders to continuously enhance skills and improve the shop floor experience.
Skills and Experience
Customer Service: Demonstrate genuine enthusiasm for delivering outstanding customer service and inspire the team to provide a 5‑star experience.
Management Skills: Navigate challenging conversations, set and manage expectations, act as the backbone of support for the team, and balance business needs with staff morale.
Teamwork: Promote positivity and support continuous team growth, creating an environment where teamwork feels natural.
Communication: Execute effective verbal communication, collaborate closely with the manager and neighbouring stores, and keep the communication flow open and respectful.
Benefits
- Holiday allowance
- 50% discount on Lush products and spa treatments
- Profit‑based bonus
- Complimentary spa treatment
- Pension scheme
- Paid day off for your birthday
- Cycle to work scheme
- Discounted rail and bus season tickets
- Employee assistance programme
- 6 months of full pay for parental leave (primary caregiver must qualify for SMP)
- Financial childcare support on return to work
- Flexible working
- Tailored gender affirming care
*qualifying period/hours required
