At a Glance
- Tasks: Lead a vibrant team to create exceptional customer experiences and drive sales growth.
- Company: Join Lush, a 10% employee-owned company with a focus on ethics and community.
- Benefits: Enjoy 50% discount on products, holiday allowance, and flexible working arrangements.
- Other info: Access to employee-led community networks and tailored gender-affirming care.
- Why this job: Make a real impact in a supportive environment while developing your leadership skills.
- Qualifications: Passion for customer service and strong management skills are essential.
The predicted salary is between 35250 - 35250 £ per year.
Application Deadline: 15 June 2026
Department: Retail - Store Manager
Employment Type: Permanent - Full Time
Location: Canterbury
Compensation: £35,250 / year
Key Information:
- Contract hours: 32-40 hours
- Trial shifts: 29th/30th June
Please note: we may close this vacancy early if we receive an overwhelming response or our business requirements change.
What will you be responsible for as a Store Manager?
- Lead and inspire your team to deliver exceptional customer experiences, fostering a welcoming and vibrant shop floor.
- Drive sales growth by analysing key business metrics, setting targets, and maximising sales through events, parties, and outreach initiatives.
- Ensure the shop is well-stocked, visually appealing, and product displays are adjusted to reflect current sales trends and seasonal changes.
- Manage the shop’s financials, controlling staffing, operational costs, and stock levels to maintain a healthy retail margin.
- Recruit, train, and develop a diverse and talented team, ensuring they are well-prepared to meet sales and service goals.
- Foster a positive work environment through effective communication, regular team check-ins, and promoting work-life balance.
- Plan and implement in-store and external events, collaborating with the PR team to enhance the shop’s visibility and attract new customers.
- Ensure the shop operates within established Lush guidelines, creating internal processes where necessary to suit your shop’s unique needs.
- Promote safety and well-being within the team, ensuring a secure work environment and access to support resources.
- Monitor sales trends and local customer needs, adjusting opening hours and staffing levels to maximise trading opportunities.
Skills, Knowledge and Expertise
- Customer Service: A genuine passion for delivering exceptional customer service, leading by example, and ensuring your team is providing 5-star service.
- Management Skills: Able to navigate difficult conversations, set and manage expectations and support your management team.
- Teamwork: Consistently leading by example on the shop floor, working with your team to achieve your top-box goals.
- Communication: Strong verbal communication skills to share business messages throughout the store.
Benefits
- Holiday allowance
- 50% discount on Lush products and spa treatments
- Discretionary and profit-based bonus
- Pension scheme
- Paid day off for your birthday
- Cycle to work scheme
- Discounted rail and bus season tickets
- Employee assistance programme
- 6 months of full pay for parental leave (primary caregiver must qualify for SMP)*
- Enhanced paternity leave*
We actively welcome conversations about working flexibly and tailor arrangements to role and location. We are 10% Employee Owned – all colleagues play a role in protecting our ethics, our independence, contributing ideas for the future and share in the rewards of success when the company is doing well. Access to employee-led Community Networks, including Disability and Chronic Illness, Family Support, Global Majority (Race and Ethnicity), LGBTQIA+, Menopause and Neurodiversity communities. Tailored gender-affirming care* Qualifying period/hours required*
We believe that your information is yours and that it is Lush's responsibility to process your personal information in a secure, fair and accurate manner. Every individual processed by LUSH has certain rights over their data, which are detailed in our Privacy Notice.
Store Manager in Canterbury employer: Lush Limited
Lush is an exceptional employer that prioritises employee well-being and development, offering a vibrant work culture in Canterbury. With benefits like a generous holiday allowance, 50% discount on products, and a commitment to flexible working arrangements, Lush fosters a supportive environment where team members can thrive. As a 10% employee-owned company, every colleague has a voice in shaping the future and shares in the success of the business, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager in Canterbury
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time researching Lush and its values. This will help you connect with the team and show that you're genuinely interested in being part of their vibrant environment.
✨Tip Number 2
Practice your leadership stories! As a Store Manager, you'll need to inspire your team. Think of examples where you've led a team to success or handled challenges effectively. Share these stories during your interview to showcase your management skills.
✨Tip Number 3
Be ready to discuss sales strategies! Brush up on how you've driven sales growth in previous roles. Be prepared to share specific metrics or events that boosted sales, as this will demonstrate your ability to meet targets and maximise opportunities.
✨Tip Number 4
Don’t forget to ask questions! Show your enthusiasm by asking about the team dynamics, upcoming events, or how they measure success. This not only shows your interest but also helps you gauge if the role is the right fit for you.
We think you need these skills to ace Store Manager in Canterbury
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your love for exceptional customer service shine through. Share specific examples of how you've created memorable experiences for customers in the past – this is what we’re all about!
Highlight Your Management Skills:As a Store Manager, you'll need to balance business needs with team morale. In your application, mention any relevant experience you have in managing teams, navigating tough conversations, and keeping spirits high.
Be Team-Oriented:We value teamwork, so make sure to emphasise your collaborative spirit in your application. Talk about how you've worked alongside others to achieve goals and foster a positive work environment.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get to know you better. Plus, it shows you’re keen on joining our Lush family!
How to prepare for a job interview at Lush Limited
✨Know Your Store Inside Out
Before the interview, make sure you’re familiar with the store's products, values, and customer service approach. This will not only show your genuine interest but also help you discuss how you can enhance the customer experience.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated your team or navigated difficult conversations. This is crucial for a Store Manager role, so be ready to share specific stories.
✨Understand Sales Metrics
Brush up on key business metrics relevant to retail. Be prepared to discuss how you would analyse sales data and set targets. Showing that you can drive sales growth through strategic planning will impress your interviewers.
✨Emphasise Teamwork and Communication
Think about how you foster a positive work environment and communicate effectively with your team. Be ready to discuss your approach to team development and how you ensure everyone is aligned with the store’s goals.
