Store and Spa Manager in Birmingham

Store and Spa Manager

Application Deadline: 10 August 2026

Department: Retail – Store Manager

Employment Type: Permanent – Full Time

Location: Birmingham (Spa Store)

Compensation: £45,250 / year

Description

As a Store and Spa Manager, you'll have the autonomy to develop your people, grow your business, and connect with your customer base. You'll be responsible for your shop's finances, supporting sales, and providing outstanding customer experiences to all those who visit our stores. You'll also look to build strong connections within your local community, with other businesses and with charity organisations and campaigning groups.

You will create and execute your own “top box” goals for the store and team, and ensure that all decisions you make ultimately contribute towards achieving these. You are responsible for constantly reviewing and assessing the progress towards these goals. The team structure for your shop is your responsibility to get right. It’s up to you to effectively recruit and upskill all members of your team for the roles that you need. Which roles, what staff, and how many hours you use is down to you.

People are at the heart of our business. We want you to enjoy and challenge yourself, build a career, and teach us what we don’t know. Our working style is flexible, fluid, supportive, and authentic – if you’ve got the drive to push yourself and try different things, you will have our support.

Key Information

Contract type: Permanent

Contract hours: 32-40

Key Responsibilities

• Managing the finances of your store, from setting an annual budget to driving sales and effectively controlling stock.
• Developing a team of people passionate about customer experience through training, consistent feedback and seeing you lead by example.
• Leading a management team to help you achieve the store's top-box goals.
• Maintaining a beautiful store with effective merchandising, high standards of cleanliness and strong stock management.
• Networking with other stores and surrounding communities to enhance guests coming in to the store.
• Out-of-the-box thinking to achieve success.
• Delegating to your management team in order to achieve the needs of the store.
• Developing yourself as a manager by utilising training budgets, travelling to work with other stores, and working closely with your colleagues around the business.

Skills, Knowledge and Expertise

• Customer Service: A genuine passion for delivering exceptional customer service, leading by example, and ensuring your team is providing 5-star service.
• Management Skills: Able to navigate difficult conversations, set and manage expectations and support your management team.
• Teamwork: Leading by example, working with your store to achieve your top box goals, and maintaining a positive and supportive work environment, through the development of your team.
• Communication: Strong verbal communication skills to share business messages throughout the store, as well as working with your retailers and surrounding stores.
• Adaptability: Ability to adapt to changing circumstances, handle challenging situations, and work effectively under pressure to lead your team.
• Problem-solving: Skill in identifying and resolving issues and finding appropriate solutions, and keeping the shop running efficiently.
• Organisation: Excellent organisation to keep your store running smoothly and keeping up with stocktake needs, upcoming launches and rota‑ing effectively.

Benefits

• Holiday allowance
• 50% discount on Lush products and spa treatments
• Discretionary and profit‑based bonus
• Pension scheme
• Paid day off for your birthday
• Cycle to work scheme
• Discounted rail and bus season tickets
• Employee assistance programme
• 6 months of full pay for parental leave (primary caregiver must qualify for SMP)
• Enhanced paternity leave
• Flexible working – we welcome conversations about what working flexibly could mean and look like for you.
• We’re 10% Employee Owned – all colleagues play a role in protecting our ethics, our independence, contributing ideas for the future and share in the rewards of success when the company is doing well.
• Access to employee‑led Community Networks, including Disability and Chronic Illness, Family Support, Global Majority (Race and Ethnicity), LGBTQIA+, Menopause and Neurodiversity communities.
• Tailored gender affirming care

Employment terms

Qualifying period/hours required.

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