At a Glance
- Tasks: Engage customers with product knowledge and create memorable shopping experiences.
- Company: Join Lush, a brand committed to ethical beauty and sustainability.
- Benefits: Earn $18.50/hour with flexible hours and a fun team environment.
- Other info: Be part of a diverse team that values inclusion and personal growth.
- Why this job: Make a positive impact while working with passionate people in a vibrant store.
- Qualifications: Great customer service skills and a love for skincare and natural beauty.
The predicted salary is between 18 - 18 £ per hour.
Seasonal Ambassadors at Lush are experts in product and brand knowledge, as well as providing exceptional customer consultations and product demonstrations. Seasonal Ambassadors cultivate strong team relationships and contribute to overall shop excellence in both sales and operations. On the shop floor, they consistently surpass daily sales goals while creating a fun and inclusive team environment that keeps customers coming back for more. We encourage you to put yourself in the customer's shoes and think about what would make their day. Whether it's providing personalized product recommendations or sharing your knowledge and expertise, you have the power to create a unique and memorable experience for every shopper. For our Seasonal Ambassadors, it's not just about selling soap – it's about making a positive impact on the world, one bar at a time!
Responsibilities:
- Sales and Customer Experience: Driving Sales: Utilize StoreForce dashboard results and seek feedback to exceed sales goals. Take ownership of your results and actively work to grow your contribution to the store’s overall sales.
- Customer Experience: Consistently deliver a world-class customer experience to every customer who walks through our doors. Connect with customers and identify their needs by listening attentively and asking open-ended questions. Show off our amazing products by demonstrating their unique benefits and features. Seek opportunities to make customers' day and leave the world Lusher than we found it.
- Building the Brand: Educate customers on our brand values including our stance on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging. Expertly articulate these values in the shop and through community engagement by hosting store parties and other initiatives that help bring in more traffic. Spread the word about what makes Lush unique, and inspire others to join us in making a positive impact on the world!
- Product Passion: Continually expand your product knowledge with ongoing learning and diving deep into all things Lush. Stay up-to-date on our products, ingredients, and unique benefits to confidently and consistently make informed product recommendations for every customer's needs.
- Team Involvement: Development: Utilize Lush resources to develop effective sales techniques and product knowledge to improve your performance, support the growth of your team, and increase sales. Take ownership of your development, assess your performance, and actively seek feedback, resources, and opportunities to improve and elevate your skills, knowledge, and abilities.
- Diversity, Equity, Inclusion, and Belonging: Encourage open communication and actively listen to team members’ perspectives related to diversity, equity, inclusion, and belonging (DEIB). Foster a sense of belonging by promoting teamwork, encouraging collaboration, and recognizing and valuing each employee's unique contributions.
- Operational Excellence: Time and Attendance: Be punctual, reliable, and present at work. Actively participate in teamwork, prioritize your wellbeing by taking breaks when necessary, and keep up-to-date with company news and updates. Visuals and Merchandising: Maintain a clean, organized, and visually appealing store to enhance the customer's shopping experience and drive sales. Stock and Inventory: Utilize Visual Merchandising guidelines to make real-time adjustments to product displays based on sales to improve the customer experience. Policies and Procedures: Ensure you are practicing company standards for opening and closing, product integrity, respectful workplace, and health and safety.
Qualifications:
- Required: Excellent customer service skills, flexibility to adapt to changing situations and priorities in a fast-paced environment, knowledge and passion for skincare, natural beauty, and ethical business, flexible schedule to accommodate store needs, including evenings, weekends, and holidays.
- Preferred: Experience with consultation-based customer service models, strong problem-solving skills to address issues that arise in day-to-day operations, experience working in a team environment, experience working in skincare or cosmetics, experience in cross cultural collaboration and DEIB or social justice training, fluency in Spanish, French, or other languages.
Pay: $18.50 - $18.50 CAD
Seasonal Ambassador - Masonville Place in London employer: Lush Handmade Cosmetics
Lush is an exceptional employer that fosters a vibrant and inclusive work culture, where Sales Ambassadors are empowered to create memorable customer experiences while promoting ethical values. Located in Masonville Place, employees benefit from flexible hours, ongoing development opportunities, and a strong commitment to diversity, equity, inclusion, and belonging. Join us in making a positive impact on the world, one product at a time!
StudySmarter Expert Advice🤫
We think this is how you could land Seasonal Ambassador - Masonville Place in London
✨Get in Early for Seasonal Opportunities
Retail is all about timing, so keep an eye out for those early seasonal hiring windows. Many shops start ramping up their staff as early as September for the festive rush. Put yourself out there by visiting your favourite stores and chatting with managers about possible openings. You might just land a spot before they even hit the online job boards!
✨Show Off Your Sales Skills
In retail, personality goes a long way! When you're chatting with potential employers, showcase your past customer service experiences and your ability to handle busy floors. If you’ve got experience in sales or dealing with customers, make it a key part of your pitch. Think of it as your secret weapon to landing that seasonal gig!
✨Engage with Local Retail Communities
Get involved in local retail job fairs and community events! Many retailers will host hiring sessions during peak seasons, and these are perfect opportunities to meet company representatives face-to-face. Plus, you’ll start building connections that can help you land future roles. So, grab your best outfit and get out there!
✨Leverage Social Media for Retail Roles
Don’t underestimate the power of social media in your job hunt! Follow your local retailers and engage with their posts—like, comment, or share your favourite items. Companies often announce openings on their social platforms first, so being active can give you a leg up. Remember to mention any relevant retail experience you have in your interactions!
We think you need these skills to ace Seasonal Ambassador - Masonville Place in London
Some tips for your application 🫡
Show Your Passion for Retail:In your application, let your love for retail shine through! We want to see your enthusiasm and any previous retail experiences that make you the perfect fit for the Seasonal Ambassador - Masonville Place position at Lush Handmade Cosmetics. Whether it's a past role or a memorable shopping experience that sparked your interest, share those moments!
Highlight Your Customer Service Skills:Customer service is at the heart of retail, especially in a seasonal role like this. Make sure to include specific examples of how you've dealt with customers in the past, resolved issues, or gone above and beyond to make someone’s day. This will show us that you're ready to tackle the bustling holiday season!
Flexibility is Key:For a seasonal role, flexible availability is really important. Mention your availability in your cover letter—highlighting that you're ready to jump in when needed, including during peak times. This can set you apart from other candidates who may have less availability!
Keep It Concise and Relevant:Seasonal roles attract a lot of applicants, so keep your CV sharp and focused. Use bullet points to break down your previous retail experiences and skills so we can quickly see why you'd be a great fit for the Seasonal Ambassador - Masonville Place at Lush Handmade Cosmetics. Remember, quality over quantity!
How to prepare for a job interview at Lush Handmade Cosmetics
✨Know Your Products
Brush up on the products or brands that Lush Handmade Cosmetics sells. Customers will be looking for advice, and demonstrating your product knowledge can really make you stand out during the interview. Think about how you can engage with their merchandise and show real enthusiasm for the items they'll be selling this season.
✨Prepare for Scenario-Based Questions
In retail, you'll often face situation-based questions like, 'How would you handle an upset customer?' or 'What would you do if stock runs out during a busy sale?'. Think of specific examples from your experience or past roles to showcase your problem-solving skills and customer service approach.
✨Highlight Your Flexibility
Since this is a seasonal role, Lush Handmade Cosmetics is likely looking for someone who can adapt easily. Be ready to discuss your availability and willingness to work various shifts, especially during peak hours. Showing you're a team player who can jump in where needed will make a great impression!
✨Bring a Can-Do Attitude
As a seasonal employee, you'll be part of a fast-paced environment. Expressing your eagerness to learn and take on new tasks can set you apart. Share any experiences where you've tackled challenges head-on or picked up new skills quickly, making it clear that you're ready for whatever comes your way at Lush Handmade Cosmetics.
