Seasonal Sales Assistant in Ipswich

Diversity matters. We are building a brand that represents the people of the world. It's what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you!

You might know us as the inventors of the Bath Bomb, but there's more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. The Living Wage Foundation's statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what's inside that counts - whether that's an ingredient in a product, or the minerals in a smartphone.

In this role, you'll be the face of the store, welcoming customers and providing a fun, engaging shopping experience. You'll use your product knowledge to offer personalised recommendations, perform product demonstrations, and hand out tailored samples. Working closely with your team, you'll help drive sales, exceed targets, and create memorable in-store events that keep customers coming back. You'll also manage stock, ensure the shop floor looks its best, and adapt displays to seasonal trends. With flexible shifts, a competitive hourly rate based on the Living Wage, and opportunities for bonuses, you'll be well-supported through training and development to grow your skills.

Key Information

• Hours available: 12 hours per week (minimum)
• Availability Required: Four days per week including at least one weekend day, and either Christmas Eve or Boxing Day as an expectation
• Application Deadline: Sunday 30th August 2026
• Invites for Group Recruitment: Sent out Monday 31st August
• Group Recruitment: Monday 7th September 2026 (approx 5.45pm-7.30pm)
• Trial Shift: Availability across Friday 11th-Sunday 13th September 2026 (times TBC with candidates following a successful Recruitment Night), approximately 90 minutes in length
• Induction/Start Date: Sunday 11th October 2026 (approx 11am-3pm)

Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.

Key Responsibilities

• Greet customers warmly and create a welcoming store environment.
• Engage with customers to understand their needs, provide personalized recommendations, and offer product demonstrations.
• Offer and provide in-store services, ranging from product making workshops, head and scalp massages, on face pampers, foot pampering and many more.
• Deliver exceptional customer service by using in-depth product knowledge and offering tailored samples.
• Assist in hosting parties, in-store events and potential external school events, providing a memorable and inclusive experience for customers, guests and party-goers of all ages.
• Maintain a clean, tidy, and visually appealing shop floor.
• Support the store's sales targets by promoting products creatively and working as part of a team to exceed goals.
• Manage stock levels efficiently, ensuring shelves are well-stocked and ready for our customers to shop from.
• Actively control store costs, such as product waste, to help meet the shop's budget.
• Participate in ongoing training and development to enhance product knowledge and customer service skills.
• Collaborate with the team to foster an inclusive, respectful working environment, contributing to the overall customer experience.

Skills and Experience

• Customer Experience: Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5-star experiences.
• Teamwork: Fill the shop floor with positivity, teaming up with your colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth.
• Communication: Great communication should be part of your daily routine, ensuring information effortlessly circulates throughout the store.

Benefits

• Holiday allowance
• 50% discount on Lush products and Spa Treatments
• Profit-based bonus
• Pension scheme
• Paid day off for your birthday
• Cycle to work scheme*
• Discounted rail and bus season tickets*
• Employee assistance programme
• 6 months of full pay for parental leave (primary caregiver must qualify for SMP)
• Financial childcare support on return to work*
• Flexible working
• Tailored gender affirming care*

*qualifying period/hours required

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