Temporary Sales Assistant in Crawley

Application Deadline: 1 September 2026

Department: Retail

Employment Type: Seasonal - Part Time

Location: Crawley

Compensation: GBP 13.45 / hour

Diversity matters. We are building a brand that represents the people of the world. It's what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you!

Who we are: You might know us as the inventors of the bath bomb, but there's more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. The Living Wage Foundation's statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what's inside that counts - whether that's an ingredient in a product, or the minerals in a smartphone.

The role: In this role, you'll be the face of the store, welcoming customers and providing a fun, engaging shopping experience. You'll use your product knowledge to offer personalised recommendations, perform product demonstrations, and hand out tailored samples. Working closely with your team, you'll help drive sales, exceed targets, and create memorable in-store events that keep customers coming back. You'll also manage stock, ensure the shop floor looks its best, and adapt displays to seasonal trends. With flexible shifts, a competitive hourly rate based on the Living Wage, and opportunities for bonuses, you'll be well-supported through training and development to grow your skills.

Key Information:

• Hours available: 4 hours per week initially, with opportunity for more hours further into the festive season.
• Application Deadline: 1/9/26
• Interview Date: 8/9/26
• Shop floor trial shifts: Week commencing: 14/9/26 (Morning and afternoon slots available)
• Induction/Start Date: Week commencing: 28/9/26

The Interview Process:

• Response by 5th September end of day. You may hear from us before this date. We will not be able to respond to any application follow ups until after this date has passed due to the volume of applications we receive.
• Next stage: In person group interview. What to expect: The group interviews will take place on the shop floor, after hours and will last between 1 - 1 and a half hours. During the interview, there will be a number of activities based around getting to know you a little more and getting hands on with product demonstrations. Don't worry if you haven't done it before, we will give you the info you need.
• Second stage: Shop Floor Trial. What to expect: The shop floor trials last around 1- 1 and a half hours. We invite you to join us as a member of staff on shop floor and put into practice product demonstrations you picked up during your interview as well as others we will show you on the day. As Christmas is our busiest time of year, we're looking for someone who is happy to get stuck in on the shop floor and have fun with our products and customers.
• Final stage: Welcome to Lush! If successful, we will email you, welcoming you to Lush Crawley! Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.

Key Responsibilities:

• Greet customers warmly and create a welcoming store environment.
• Engage with customers to understand their needs, provide personalized recommendations, and offer product demonstrations.
• Deliver exceptional customer service by using in-depth product knowledge and offering tailored samples.
• Assist in hosting in-store parties and workshops, providing a memorable and inclusive experience for customers.
• Maintain a clean, tidy, and visually appealing shop floor.
• Support the store's sales targets by promoting products creatively and working as part of a team to exceed goals.
• Manage stock levels efficiently, ensuring shelves are well-stocked and ready for our customers to shop from.
• Actively control store costs, such as product waste, to help meet the shop's budget.
• Participate in ongoing training and development to enhance product knowledge and customer service skills.
• Collaborate with the team to foster an inclusive, respectful working environment, contributing to the overall customer experience.
• Work on in-store and external events to leave lasting impressions on customers.

Skills and Experience:

• Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5-star experiences.
• Fill the shop floor with positivity, teaming up with your colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth.