At a Glance
- Tasks: Lead a vibrant team to deliver exceptional customer service and create memorable shopping experiences.
- Company: Join a pioneering, employee-owned cosmetics brand committed to ethical practices and community.
- Benefits: Enjoy 50% discount on products, bonuses, and flexible working options.
- Other info: Explore career growth opportunities and connect with diverse communities.
- Why this job: Be a key player in a fun, supportive environment that values your growth and creativity.
- Qualifications: Passion for customer service and strong teamwork skills are essential.
The predicted salary is between 28800 - 38400 € per year.
Application Deadline: 29 May 2026
Department: Retail
Employment Type: Permanent - Part Time
Location: Livingston
Reporting To: Emma Harvey (Manager) and Jana Marshall (Trainee Manager)
Compensation: £14.45 / hour
Diversity matters
We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you!
Who we are
You might know us as the inventors of the bath bomb, but there’s more to this great‑smelling, partly employee‑owned, family‑run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. The Living Wage Foundation’s statement "a hard day's work deserves a fair day's pay" is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts – whether that’s an ingredient in a product, or the minerals in a smartphone.
The role
Supervisors play a vital role in our team, consistently delivering exceptional customer service and crafting standout experiences throughout the year. You’ll have a genuine passion for connecting with customers and a talent for bringing out the best in their team. As a Supervisor, you lead the charge in fostering a positive atmosphere on the shop floor, collaborating seamlessly with your colleagues to achieve shared goals, and cultivating an environment that encourages continuous development within your team.
Key Information
Hours available: 20 Hours with 4/5 full days of availability
Interview Date: June
Start Date: June
Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.
Key Responsibilities
- Lead and motivate the sales team to deliver exceptional customer service by providing regular coaching, feedback, and encouragement, helping them improve their product knowledge and sales skills.
- Engage with customers by offering a warm welcome, asking open-ended questions to understand their needs, and providing tailored product recommendations to create a memorable shopping experience.
- Maintain a clean, visually appealing, and well‑organized shop floor by ensuring displays follow guidelines, adjusting to seasonal trends, and keeping shelves well‑stocked.
- Support the store manager in achieving sales targets through team motivation, creative approaches to drive performance, and actively seeking opportunities to exceed goals.
- Organise and contribute to in‑store events, customer celebrations, and external outreach to enhance the customer experience and drive business growth.
- Provide training, feedback, and development for team members to improve their skills, foster a collaborative environment, and support the recruitment and onboarding of new staff.
- Lead the store effectively in the absence of the store manager by ensuring smooth daily operations, maintaining high standards, and maximising sales throughout all opening hours.
- Ensure health and safety standards are followed by maintaining a safe work environment, addressing any issues promptly, and supporting overall store compliance.
- Seek opportunities for personal development through training sessions, coaching from management, and connecting with other leaders.
Skills, Knowledge and Expertise
- Customer Service: Embrace a genuine love for delivering outstanding customer service, inspiring your team to shine and provide that 5‑star experience.
- Management Skills: Navigate tricky conversations with finesse, set and manage expectations, and be the backbone of support for your team.
- Teamwork: Be the beacon of positivity on the shop floor, working alongside your team to achieve your collective goals.
- Communication: Weave effective verbal communication skills into your daily routine, spreading the word throughout the store.
Benefits
- Holiday allowance
- 50% discount on Lush products and spa treatments
- Profit‑based bonus
- Complimentary spa treatment
- Pension scheme
- Paid day off for your birthday
- Cycle to work scheme
- Discounted rail and bus season tickets
- Employee assistance programme
- 6 months of full pay for parental leave (primary caregiver must qualify for SMP)
- Enhanced paternity leave
We actively welcome conversations about what working flexibly could mean and look like for you. We’re 10% Employee Owned – all colleagues play a role in protecting our ethics, our independence, contributing ideas for the future and share in the rewards of success when the company is doing well.
Store Supervisor employer: Lush Cosmetics
At Lush, we pride ourselves on being an employee-owned, family-run company that champions diversity and ethical practices. Our Livingston location offers a vibrant work culture where you can thrive as a Store Supervisor, with opportunities for personal growth, a supportive team environment, and generous benefits including a 50% discount on products, profit-based bonuses, and flexible working arrangements. Join us in creating memorable customer experiences while being part of a brand that believes in making a positive impact on the world.
StudySmarter Expert Advice🤫
We think this is how you could land Store Supervisor
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering exceptional experiences, think of examples from your past where you've gone above and beyond for a customer. Be ready to share these stories during your chat.
✨Tip Number 3
Show off your teamwork skills! Be prepared to discuss how you've collaborated with others in previous roles. Highlighting your ability to motivate and support your colleagues will make you stand out as a great fit for the Supervisor position.
✨Tip Number 4
Don’t forget to ask questions during your interview! This shows your enthusiasm and helps you understand if the role is right for you. Think about what you want to know about the team dynamics or growth opportunities within the company.
We think you need these skills to ace Store Supervisor
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your love for customer service shine through! We want to see how you connect with people and create memorable experiences. Share a story or two that highlights your passion for helping others.
Be Yourself:We’re all about authenticity here at StudySmarter. Don’t be afraid to let your personality come through in your application. Whether it’s your unique style of communication or your approach to teamwork, we want to know what makes you, you!
Tailor Your Application:Make sure to customise your application to fit the Store Supervisor role. Highlight relevant skills and experiences that align with the job description. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Lush Cosmetics
✨Know the Brand Inside Out
Before your interview, dive deep into the company's values and mission. Understand their commitment to diversity, sustainability, and customer service. This will not only help you answer questions but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As a Store Supervisor, you'll need to lead and motivate your team. Prepare examples from your past experiences where you've successfully managed a team or handled tricky situations. Highlight how you kept morale high while achieving business goals.
✨Practice Customer Engagement Scenarios
Expect questions about customer service. Think of scenarios where you’ve gone above and beyond for a customer. Be ready to discuss how you would create memorable shopping experiences and engage with customers effectively.
✨Communicate Openly and Positively
Effective communication is key in this role. During the interview, demonstrate your ability to communicate clearly and positively. Use examples that show how you’ve maintained open lines of communication with your team and management in previous roles.
