Store Manager in St Albans

As a Store Manager, your primary focus will be crafting and delivering unparalleled customer service and experiences. You will have the autonomy to cultivate a team that shares your passion for creating memorable interactions with our customers, fostering an environment where every visit is not just a transaction but a delightful experience. You will build strong connections within the local community, with other businesses, and with charity organisations and campaigning groups. Your dedication to outstanding customer service will be the driving force behind the growth of your business, and we empower you in achieving this mission. You will be responsible for creating and executing top box goals for both the store and your team, ensuring that every decision positively impacts these. You will constantly evaluate progress towards these goals, shape the team structure to optimise performance, and be responsible for recruiting and upskilling all members of your team. People are at the heart of our business. We value your drive to push boundaries, try new approaches, and continually enhance the customer experience. We provide full support in these endeavours.

Key Information

• Contract hours: 32-40 hours per week

What will you be responsible for as a Store Manager?

• Lead and inspire your team to deliver exceptional customer experiences, fostering a welcoming and vibrant shop floor.
• Drive sales growth by analysing key business metrics, setting targets, and maximising sales through events, parties, and outreach initiatives.
• Ensure the shop is well-stocked, visually appealing, and product displays are adjusted to reflect current sales trends and seasonal changes.
• Manage the shop’s financials, controlling staffing, operational costs, and stock levels to maintain a healthy retail margin.
• Recruit, train, and develop a diverse and talented team, ensuring they are well-prepared to meet sales and service goals.
• Foster a positive work environment through effective communication, regular team check-ins, and promoting work-life balance.
• Plan and implement in-store and external events, collaborating with the PR team to enhance the shop's visibility and attract new customers.
• Ensure the shop operates within established Lush guidelines, creating internal processes where necessary to suit your shop's unique needs.
• Promote safety and well-being within the team, ensuring a secure work environment and access to support resources.
• Monitor sales trends and local customer needs, adjusting opening hours and staffing levels to maximise trading opportunities.

Skills, Knowledge and Expertise

• Customer Service: Genuine passion for delivering exceptional customer service, leading by example, ensuring your team provides 5-star service.
• Management Skills: Ability to navigate difficult conversations, set and manage expectations, and support your team while balancing business needs.
• Teamwork: Consistently leading by example on the shop floor, working with your team to achieve top box goals, maintaining a positive and supportive work environment.
• Communication: Strong verbal communication skills to share business messages throughout the store and with retailers and surrounding stores.

Benefits

• Holiday allowance
• 50% discount on Lush products and spa treatments
• Discretionary and profit-based bonus
• Pension scheme
• Paid day off for your birthday
• Cycle to work scheme
• Discounted rail and bus season tickets
• Employee assistance programme
• 6 months of full pay for parental leave (primary caregiver must qualify for SMP)
• Enhanced paternity leave
• Flexible working options available
• 10% Employee Owned participation
• Access to employee-led Community Networks, including Disability and Chronic Illness, Family Support, Global Majority (Race and Ethnicity), LGBTQIA+, Menopause and Neurodiversity communities
• Gender affirming care options