At a Glance
- Tasks: Lead a vibrant team, deliver exceptional customer service, and create magical shopping experiences.
- Company: Join Lush, a pioneering, employee-owned cosmetics brand committed to ethical practices.
- Benefits: Enjoy 50% off products, holiday allowance, and a profit-based bonus.
- Other info: Flexible working options and opportunities for personal development await you.
- Why this job: Be part of an exciting team during the festive season and make a real impact.
- Qualifications: Passion for customer service and strong leadership skills are essential.
The predicted salary is between 14.45 - 14.45 £ per hour.
Lush Southampton are looking for 2 x Seasonal Supervisors to assist leading our 5* team during our busiest quarter of the financial year. Must have weekend availability and be able to work Christmas Eve or Boxing Day.
Diversity matters: We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.
Who we are: You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.
The Role at Lush Southampton: Supervisors play a vital role in our team, consistently delivering exceptional customer service and leading by example creating shop floor magic. You’ll have a genuine passion for connecting with customers and a talent for bringing out the best in their team. As a Supervisor, you lead the charge in fostering a positive atmosphere on the shop floor, collaborating seamlessly with your colleagues to achieve targets and store top box goals, as well as cultivating an environment that encourages continuous development within your team through feedback and training.
Key Information:
- Hours available: 24 - 32 hours per week
- Application Deadline: Wednesday 19th of August at Midnight
- Interview Date: Ongoing from 22/08/26 - 30/08/26
- Start Date: From 6th of September 2026 (or notice period allowing)
Key Responsibilities:
- Lead and motivate the sales team to deliver exceptional customer service by providing regular coaching, feedback, and encouragement.
- Engage with customers by offering a warm welcome and providing tailored product recommendations.
- Maintain a clean, visually appealing, and well-organized shop floor.
- Support the store manager in achieving sales targets through team motivation.
- Organise and contribute to in-store events and customer celebrations.
- Provide training, feedback, and development for team members.
- Lead the store effectively in the absence of the store manager.
- Ensure health and safety standards are followed.
- Seek opportunities for personal development through training sessions.
Skills, Knowledge and Expertise:
- Customer Service: Embrace a genuine love for delivering outstanding customer service.
- Management Skills: Navigate tricky conversations and support your team.
- Teamwork: Foster a supportive work environment through continuous team growth.
- Communication: Weave effective verbal communication skills into your daily routine.
Benefits:
- Holiday allowance
- 50% discount on Lush products and spa treatments
- Profit-based bonus
- Complimentary spa treatment
- Pension scheme
- Paid day off for your birthday
- Cycle to work scheme
- Discounted rail and bus season tickets
- Employee assistance programme
- 6 months of full pay for parental leave (primary caregiver must qualify for SMP)
- Enhanced paternity leave
Seasonal Supervisor in Southampton employer: Lush Cosmetics
Lush is an exceptional employer that prioritises its people and the planet, offering a vibrant work culture in Poole where creativity and collaboration thrive. As a part-time Forecasting Operations Coordinator, you'll enjoy generous benefits including 25 days of holiday, enhanced parental leave, and a 50% discount on products, all while contributing to a company that champions ethical practices and employee ownership. With a commitment to personal growth and a supportive environment, Lush is dedicated to fostering a workplace where every voice is celebrated and valued.
StudySmarter Expert Advice🤫
We think this is how you could land Seasonal Supervisor in Southampton
✨Get in Early for Seasonal Opportunities
Retail is all about timing, so keep an eye out for those early seasonal hiring windows. Many shops start ramping up their staff as early as September for the festive rush. Put yourself out there by visiting your favourite stores and chatting with managers about possible openings. You might just land a spot before they even hit the online job boards!
✨Show Off Your Sales Skills
In retail, personality goes a long way! When you're chatting with potential employers, showcase your past customer service experiences and your ability to handle busy floors. If you’ve got experience in sales or dealing with customers, make it a key part of your pitch. Think of it as your secret weapon to landing that seasonal gig!
✨Engage with Local Retail Communities
Get involved in local retail job fairs and community events! Many retailers will host hiring sessions during peak seasons, and these are perfect opportunities to meet company representatives face-to-face. Plus, you’ll start building connections that can help you land future roles. So, grab your best outfit and get out there!
✨Leverage Social Media for Retail Roles
Don’t underestimate the power of social media in your job hunt! Follow your local retailers and engage with their posts—like, comment, or share your favourite items. Companies often announce openings on their social platforms first, so being active can give you a leg up. Remember to mention any relevant retail experience you have in your interactions!
We think you need these skills to ace Seasonal Supervisor in Southampton
Some tips for your application 🫡
Show Your Passion for Retail:In your application, let your love for retail shine through! We want to see your enthusiasm and any previous retail experiences that make you the perfect fit for the Seasonal Supervisor position at Lush Cosmetics. Whether it's a past role or a memorable shopping experience that sparked your interest, share those moments!
Highlight Your Customer Service Skills:Customer service is at the heart of retail, especially in a seasonal role like this. Make sure to include specific examples of how you've dealt with customers in the past, resolved issues, or gone above and beyond to make someone’s day. This will show us that you're ready to tackle the bustling holiday season!
Flexibility is Key:For a seasonal role, flexible availability is really important. Mention your availability in your cover letter—highlighting that you're ready to jump in when needed, including during peak times. This can set you apart from other candidates who may have less availability!
Keep It Concise and Relevant:Seasonal roles attract a lot of applicants, so keep your CV sharp and focused. Use bullet points to break down your previous retail experiences and skills so we can quickly see why you'd be a great fit for the Seasonal Supervisor at Lush Cosmetics. Remember, quality over quantity!
How to prepare for a job interview at Lush Cosmetics
✨Know Your Products
Brush up on the products or brands that Lush Cosmetics sells. Customers will be looking for advice, and demonstrating your product knowledge can really make you stand out during the interview. Think about how you can engage with their merchandise and show real enthusiasm for the items they'll be selling this season.
✨Prepare for Scenario-Based Questions
In retail, you'll often face situation-based questions like, 'How would you handle an upset customer?' or 'What would you do if stock runs out during a busy sale?'. Think of specific examples from your experience or past roles to showcase your problem-solving skills and customer service approach.
✨Highlight Your Flexibility
Since this is a seasonal role, Lush Cosmetics is likely looking for someone who can adapt easily. Be ready to discuss your availability and willingness to work various shifts, especially during peak hours. Showing you're a team player who can jump in where needed will make a great impression!
✨Bring a Can-Do Attitude
As a seasonal employee, you'll be part of a fast-paced environment. Expressing your eagerness to learn and take on new tasks can set you apart. Share any experiences where you've tackled challenges head-on or picked up new skills quickly, making it clear that you're ready for whatever comes your way at Lush Cosmetics.
