At a Glance
- Tasks: Create a welcoming atmosphere and provide exceptional customer service at Lush Spa.
- Company: Join the vibrant team at Lush, known for its commitment to customer experience.
- Benefits: Earn £13.45/hour with opportunities for training and community engagement.
- Other info: Temporary position with potential for growth and community involvement.
- Why this job: Be the face of the spa and make memorable experiences for every guest.
- Qualifications: Passion for customer service and ability to thrive in a fast-paced environment.
The predicted salary is between 13.45 - 13.45 £ per hour.
Location: You will be based in one shop, which will be your usual place of work. From time to time, you may be required to work in other stores, or to travel to training sessions, meetings or events - which may require an overnight stay. Working from home isn’t permitted.
Reports to: Spa Store Manager and Spa Manager
Are you passionate about providing exceptional customer service and creating truly memorable experiences? Do you thrive in a fast-paced environment and love interacting with people? If so, we'd love for you to join our team as a Lush Spa Receptionist!
Job Overview: As a Lush Spa Receptionist, you are the face of the spa, creating a warm and welcoming atmosphere for every guest. You'll be responsible for providing outstanding customer service, managing bookings, and supporting the spa team in delivering an unforgettable experience. You'll also play the role of hosting and building relationships with customers and promoting the spa within the local community. Receptionists play an integral role in keeping the spa running smoothly behind the scenes, requiring individuals to be organised and able to follow processes and procedures. You will need to be proactive in navigating the digital landscape, staying up to date with the latest systems, and cross-checking sales data to ensure it is accounted for correctly. Each day, spa takings will need to be shared and communicated with management to enable the cashing up process to be correct.
Key Responsibilities:
- Complete Data Privacy Training
- Deliver exceptional 5-star customer service, ensuring every guest feels valued and cared for.
- Be a Spa Ambassador on the shop floor, contributing to spa sales and productivity.
- Meet and greet customers on the shop floor, introducing them to the spa and its offerings.
- Answer customer inquiries with enthusiasm and knowledge, providing accurate information about treatments and products.
- Handle customer feedback and complaints with professionalism and empathy.
- Consistently participate in daily staff check-ins to identify potential spa sales opportunities and enhance revenue generation.
Lush Spa Receptionist employer: Lush Cosmetics
Lush is an exceptional employer that prioritises its people and the planet, offering a vibrant work culture in Poole where creativity and collaboration thrive. As a part-time Forecasting Operations Coordinator, you'll enjoy generous benefits including 25 days of holiday, enhanced parental leave, and a 50% discount on products, all while contributing to a company that champions ethical practices and employee ownership. With a commitment to personal growth and a supportive environment, Lush is dedicated to fostering a workplace where every voice is celebrated and valued.
StudySmarter Expert Advice🤫
We think this is how you could land Lush Spa Receptionist
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Lush Spa Receptionist
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at Lush Cosmetics
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at Lush Cosmetics. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
