Lush Ambassador - In-Store Demos & VIP Service

Application Deadline: 10 June 2026

Department: Retail

Employment Type: Permanent - Full Time

Location: London - Paddington Station

Reporting To: James Bowles, Harry Rogers

Compensation: £14.80 / hour

Diversity matters

We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you!

Who we are

You might know us as the inventors of the bath bomb, but there’s more to this great‑smelling, partly employee‑owned, family‑run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts – whether that’s an ingredient in a product, or the minerals in a smartphone.

The role

Sales Assistants are the heartbeat of our business, consistently delivering outstanding customer service year‑round. We're seeking individuals who are not just passionate and motivated but also enthusiastic about showcasing our beautiful products. As an excellent team player, you'll actively engage in giving and receiving feedback, contributing to the growth of our collective skills.

You’ll go beyond the basics by asking insightful questions to understand each customer’s needs, and showcasing our products through captivating on‑skin demonstrations. Support their purchasing decisions by confirming interest through thoughtful questions and securing sales. Your role includes offering shop tours with intelligent link sales, crafting personalized routines, and providing pampering sit‑down consultations, including decadent hand and arm massages as part of your daily routine.

Through in‑depth training on our products and ingredients, you'll become a Lush Ambassador, embodying our ethics and values to our customers. Your crucial role will help create the ultimate experience for our guests, ensuring we offer the best service on the high street!

Key Information

• Contracts available: 12 hours per week
• Trial Shifts: Week commencing 15th June 2026
• Start Date: Week commencing 22nd June or 29th June 2026

Key Responsibilities

• Make our customers feel like VIPs with your friendly and helpful approach, ensuring they leave with smiles and a great impression of your shop.
• Become a pro on our products, helping customers make perfect choices, and sharing your great knowledge on what makes each product right for them.
• Team up with your colleagues to hit store goals, keep the shop floor fun, and deliver top‑notch service together.
• Get creative with displays and keep our store looking fabulous, using this as a way to help our customers find the right products while they’re shopping.
• Help keep our inventory in check by restocking shelves, organising deliveries, making sure everything is in its place and ensuring our products are always ready for their close‑up.
• Keep our store sparkling clean and inviting, creating a space that adds to our customers’ shopping joy.
• Handle transactions with a smile, and make sure every purchase is the perfect way to end a shopping experience.
• Be the go‑to for customer questions, resolve issues, and make sure our customers are genuinely cared for.
• Dive into training sessions with excitement, soaking up knowledge to grow both personally and professionally.
• Get hands on with our products and our customers through informative on‑skin product demonstrations.

Skills, Knowledge and Expertise

• Customer Experience: Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5‑star experiences. Our stores are designed to be havens of kindness, aiming to make every customer's day unforgettable.
• Teamwork: Fill the shop floor with positivity, teaming up with your colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth.
• Communication: Great communication should be part of your daily routine, ensuring information effortlessly circulates throughout the store.

Benefits

• Holiday allowance
• 50% discount on Lush products and spa treatments
• Profit‑based bonus
• Complimentary spa treatment
• Pension scheme
• Paid day off for your birthday
• Cycle to work scheme
• Discounted rail and bus season tickets
• Employee assistance programme
• 6 months’ full pay for parental leave (primary caregiver)
• Financial childcare support on return to work
• Flexible working