Digital Business Analyst

Application Deadline: 21 July 2026

Department: Digital

Employment Type: Fixed Term – Full Time

Location: London – Head Office

Compensation: £32,500 - £45,000 / year

Description: Contract: Full-time, 12-month fixed-term contract. Location: London (Hybrid – 3 days per week in-office). Salary: £32,500 - £45,000.

Diversity matters: We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you!

Who we are: We are a partly employee‑owned, family‑run company that believes our business should put more back into the world than it takes. We commit to the Living Wage in the UK and oppose cruel practices such as animal testing. We promote regeneration and focus on the inside of our products, whether that’s an ingredient or the minerals in a smartphone.

The role: We’re looking for a Business Analyst. This role offers an exciting opportunity to use your analytical skills to make a difference in the international digital tech products space. Initially, you will focus on Stock and Inventory tools across the business, including Global Requirements, rollout to new markets, Product development and feature building, Inventory management and data centralisation. Experience in these areas is ideal but transferable knowledge is welcomed.

Summary: Gather, validate and document business requirements using various methods from shop visits to document analysis. Ensure documentation is detailed, traceable and up‑to‑date. From this, create and manage functional specifications and communicate them to align solutions and business direction with goals.

Key Responsibilities:

• Create, manage and maintain detailed tickets of work for our development team.
• Work with key stakeholders across the business to determine the requirements needed for new changes in legal, financial, technical and operational processes.
• Capture, analyse and document requirements, then support communication and delivery with relevant stakeholders.
• Assess how new features and new products will impact the business architecture across tech, business processing, business intelligence and data/IT modelling.
• Analyse, create, and communicate a compelling business strategy. Perform cost‑benefit analysis, including associated risks.
• Understand business change needs for local and global systems, including software and hardware.
• Identify efficiency actions across our Digital products to utilise resources and systems already available in our product base.
• Work closely with Producers and Programme Managers to help identify risks and manage timelines.

Skills, Knowledge and Expertise:

• Experience defining solutions within a technical development environment.
• Excellent verbal and written communication skills and the ability to interact professionally with engineers, international support teams, and subject matter experts.
• Experience liaising and managing internal and external stakeholders.
• A highly organised, logical, and solutions‑focused approach to the work, with the ability to work to deadlines and prioritise competing activities.
• Able to work efficiently and effectively with a geographically‑dispersed department and organisation, hosting and participating in online calls and meetings.

Don’t worry if you don’t tick all the boxes or have experience across all those responsibilities. We want you to bring your unique perspective to the role, and a passion for what you do, a determined attitude and an ambition to grow the business are just as important as your experience.

Benefits:

• 25 days holiday plus bank holidays.
• Six months of full pay for parental leave (primary caregiver must qualify for SMP).
• Enhanced paternity leave.
• Bonus scheme.
• Day off for weekday birthdays.
• Holiday purchase scheme.
• 50% discount on Lush products and spa treatments.
• Cycle to work scheme.
• Discounted rail and bus season tickets.
• Employee assistance programme.
• We actively welcome conversations about what working flexibly could mean and look like for you.
• We are 10% employee‑owned – all colleagues play a role in protecting our ethics, independence, contributing ideas for the future and share in the rewards of success when the company is doing well.
• Wellbeing and mindfulness sessions.
• Access to employee‑led community networks including Disability and Chronic Illness, Family Support, Global Majority, LGBTQIA+, Menopause and Neurodiversity communities.
• Tailored gender‑affirming care.