At a Glance
- Tasks: Deliver outstanding customer service and showcase our amazing products with engaging demonstrations.
- Company: Join a family-run, employee-owned brand known for its ethical practices and innovative cosmetics.
- Benefits: Enjoy 50% off products, holiday allowance, and a bonus based on profits.
- Other info: Flexible working hours and excellent career growth opportunities await you!
- Why this job: Be part of a team that values kindness and creativity while making customers feel special.
- Qualifications: Passion for customer service and teamwork, with great communication skills.
The predicted salary is between 30000 - 31000 £ per year.
Application Deadline: 10 June 2026
Department: Retail
Employment Type: Permanent - Full Time
Location: London - Paddington Station
Reporting To: James Bowles, Harry Rogers
Compensation: £14.80 / hour
Description
Diversity matters. We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you!
Who we are
You might know us as the inventors of the bath bomb, but there’s more to this great‑smelling, partly employee‑owned, family‑run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts – whether that’s an ingredient in a product, or the minerals in a smartphone.
The role
Sales Assistants are the heartbeat of our business, consistently delivering outstanding customer service year‑round. We're seeking individuals who are not just passionate and motivated but also enthusiastic about showcasing our beautiful products. As an excellent team player, you'll actively engage in giving and receiving feedback, contributing to the growth of our collective skills. You’ll go beyond the basics by asking insightful questions to understand each customer’s needs, and showcasing our products through captivating on‑skin demonstrations. Support their purchasing decisions by confirming interest through thoughtful questions and securing sales. Your role includes offering shop tours with intelligent link sales, crafting personalized routines, and providing pampering sit‑down consultations, including decadent hand and arm massages as part of your daily routine. Through in‑depth training on our products and ingredients, you'll become a Lush Ambassador, embodying our ethics and values to our customers. Your crucial role will help create the ultimate experience for our guests, ensuring we offer the best service on the high street!
Key Information
- Contracts available: 12 hours per week
- Trial Shifts: Week commencing 15th June 2026
- Start Date: Week commencing 22nd June or 29th June 2026
Key Responsibilities
- Make our customers feel like VIPs with your friendly and helpful approach, ensuring they leave with smiles and a great impression of your shop.
- Become a pro on our products, helping customers make perfect choices, and sharing your great knowledge on what makes each product right for them.
- Team up with your colleagues to hit store goals, keep the shop floor fun, and deliver top‑notch service together.
- Get creative with displays and keep our store looking fabulous, using this as a way to help our customers find the right products while they’re shopping.
- Help keep our inventory in check by restocking shelves, organising deliveries, making sure everything is in its place and ensuring our products are always ready for their close‑up.
- Keep our store sparkling clean and inviting, creating a space that adds to our customers’ shopping joy.
- Handle transactions with a smile, and make sure every purchase is the perfect way to end a shopping experience.
- Be the go‑to for customer questions, resolve issues, and make sure our customers are genuinely cared for.
- Dive into training sessions with excitement, soaking up knowledge to grow both personally and professionally.
- Get hands on with our products and our customers through informative on‑skin product demonstrations.
Skills, Knowledge and Expertise
- Customer Experience: Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5‑star experiences.
- Teamwork: Fill the shop floor with positivity, teaming up with your colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth.
- Communication: Great communication should be part of your daily routine, ensuring information effortlessly circulates throughout the store.
Benefits
- Holiday allowance
- 50% discount on Lush products and spa treatments
- Profit‑based bonus
- Complimentary spa treatment
- Pension scheme
- Paid day off for your birthday
- Cycle to work scheme
- Discounted rail and bus season tickets
- Employee assistance programme
- 6 months’ full pay for parental leave (primary caregiver)
- Financial childcare support on return to work
- Flexible working
Sales Assistant in City of Westminster employer: Lush Cosmetics
At Lush, we pride ourselves on being an employee-owned, family-run company that champions diversity and ethical practices. Located in the vibrant Paddington Station, our Sales Assistants enjoy a supportive work culture that prioritises personal growth, with comprehensive training to become Lush Ambassadors. With benefits like a 50% discount on products, a profit-based bonus, and flexible working options, we ensure our team feels valued and empowered to create memorable experiences for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant in City of Westminster
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into their values and products. This way, you can show off your passion for their mission and how you can contribute to their amazing customer experience.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing how you can bring your customer service skills to the team.
✨Tip Number 3
Show your personality! When you’re in the interview, let your enthusiasm shine through. Share personal stories that highlight your teamwork and customer service experiences, making sure to connect them back to what they value at Lush.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds.
We think you need these skills to ace Sales Assistant in City of Westminster
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service and our products shine through. We want to see how much you care about creating memorable experiences for our customers!
Be Authentic:Don’t be afraid to show your personality! We love unique voices and perspectives, so make sure your application reflects who you are. Authenticity is key in helping us understand how you’ll fit into our team.
Tailor Your Application:Make sure to customise your application to highlight the skills and experiences that align with the Sales Assistant role. We’re looking for team players who can contribute to our vibrant store atmosphere!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Lush Cosmetics
✨Know the Brand Inside Out
Before your interview, dive deep into the company's values and products. Understand their commitment to ethical practices and how they aim to make a positive impact. This knowledge will not only impress but also show that you resonate with their mission.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about times when you went above and beyond to make a customer's day. This role is all about making customers feel special, so highlight your ability to create memorable experiences.
✨Practice Teamwork Scenarios
Since teamwork is crucial for this position, be ready to discuss how you've collaborated with others in previous roles. Share specific instances where you contributed to a team goal or helped a colleague, showcasing your ability to foster a positive work environment.
✨Engage with Product Demonstrations
Familiarise yourself with the products you'll be selling. If possible, practice doing on-skin demonstrations or explaining product benefits. Being able to confidently showcase products during the interview will demonstrate your enthusiasm and readiness for the role.
