At a Glance
- Tasks: Deliver exceptional customer service and showcase Lush products through engaging demonstrations.
- Company: Join a family-run, employee-owned brand committed to ethical practices and sustainability.
- Benefits: Enjoy 50% off products, holiday allowance, and flexible working options.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of a vibrant team that creates memorable experiences for customers.
- Qualifications: Passion for customer service and teamwork, with a flair for communication.
The predicted salary is between 30000 - 31000 £ per year.
Application Deadline: 10 June 2026
Department: Retail
Employment Type: Permanent - Full Time
Location: London - Paddington Station
Reporting To: James Bowles, Harry Rogers
Compensation: £14.80 / hour
Diversity matters
We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you!
Who we are
You might know us as the inventors of the bath bomb, but there’s more to this great‑smelling, partly employee‑owned, family‑run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts – whether that’s an ingredient in a product, or the minerals in a smartphone.
The role
Sales Assistants are the heartbeat of our business, consistently delivering outstanding customer service year‑round. We're seeking individuals who are not just passionate and motivated but also enthusiastic about showcasing our beautiful products. As an excellent team player, you'll actively engage in giving and receiving feedback, contributing to the growth of our collective skills. You’ll go beyond the basics by asking insightful questions to understand each customer’s needs, and showcasing our products through captivating on‑skin demonstrations. Support their purchasing decisions by confirming interest through thoughtful questions and securing sales. Your role includes offering shop tours with intelligent link sales, crafting personalized routines, and providing pampering sit‑down consultations, including decadent hand and arm massages as part of your daily routine. Through in‑depth training on our products and ingredients, you'll become a Lush Ambassador, embodying our ethics and values to our customers. Your crucial role will help create the ultimate experience for our guests, ensuring we offer the best service on the high street!
Key Information
- Contracts available: 12 hours per week
- Trial Shifts: Week commencing 15th June 2026
- Start Date: Week commencing 22nd June or 29th June 2026
Key Responsibilities
- Make our customers feel like VIPs with your friendly and helpful approach, ensuring they leave with smiles and a great impression of your shop.
- Become a pro on our products, helping customers make perfect choices, and sharing your great knowledge on what makes each product right for them.
- Team up with your colleagues to hit store goals, keep the shop floor fun, and deliver top‑notch service together.
- Get creative with displays and keep our store looking fabulous, using this as a way to help our customers find the right products while they’re shopping.
- Help keep our inventory in check by restocking shelves, organising deliveries, making sure everything is in its place and ensuring our products are always ready for their close‑up.
- Keep our store sparkling clean and inviting, creating a space that adds to our customers’ shopping joy.
- Handle transactions with a smile, and make sure every purchase is the perfect way to end a shopping experience.
- Be the go‑to for customer questions, resolve issues, and make sure our customers are genuinely cared for.
- Dive into training sessions with excitement, soaking up knowledge to grow both personally and professionally.
- Get hands on with our products and our customers through informative on‑skin product demonstrations.
Skills, Knowledge and Expertise
- Customer Experience: Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5‑star experiences.
- Teamwork: Fill the shop floor with positivity, teaming up with your colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth.
- Communication: Great communication should be part of your daily routine, ensuring information effortlessly circulates throughout the store.
Benefits
- Holiday allowance
- 50% discount on Lush products and spa treatments
- Profit‑based bonus
- Complimentary spa treatment
- Pension scheme
- Paid day off for your birthday
- Cycle to work scheme
- Discounted rail and bus season tickets
- Employee assistance programme
- 6 months’ full pay for parental leave (primary caregiver)
- Financial childcare support on return to work
- Flexible working
Lush Ambassador - In-Store Demos & VIP Service in City of Westminster employer: Lush Cosmetics
At Lush, we pride ourselves on being an employee-owned, family-run company that champions diversity and ethical practices. Our vibrant work culture in Paddington Station fosters teamwork and personal growth, offering extensive training and a supportive environment where every team member can shine. With benefits like a generous holiday allowance, product discounts, and a commitment to fair pay, we ensure our employees feel valued and empowered to make a positive impact.
StudySmarter Expert Advice🤫
We think this is how you could land Lush Ambassador - In-Store Demos & VIP Service in City of Westminster
✨Tip Number 1
Get to know Lush inside out! Familiarise yourself with their products and values. When you walk into that interview, let your passion for their mission shine through. Show them you’re not just another candidate, but someone who truly believes in what they do.
✨Tip Number 2
Practice your customer service skills! Think about how you would make a customer feel like a VIP. Role-play scenarios with friends or family where you demonstrate product knowledge and engage them in conversation. This will help you stand out as a Lush Ambassador.
✨Tip Number 3
Teamwork makes the dream work! Be ready to share examples of how you’ve collaborated with others in the past. Lush values a positive team environment, so show them you can contribute to that vibe and help achieve store goals together.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Lush family. Let’s get you that dream job!
We think you need these skills to ace Lush Ambassador - In-Store Demos & VIP Service in City of Westminster
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for Lush and its products shine through. We want to see how much you care about delivering exceptional customer service and creating memorable experiences for our customers.
Be Authentic:Don’t be afraid to show your true self in your application. We value diversity and want to know what makes you unique. Share your personal experiences and how they relate to the role of a Lush Ambassador.
Tailor Your Application:Make sure to customise your application to highlight the skills and experiences that align with the job description. We’re looking for team players who can contribute to our vibrant store environment, so emphasise your teamwork and communication skills.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quickly. Plus, it shows you’re serious about joining our Lush family!
How to prepare for a job interview at Lush Cosmetics
✨Know Your Products Inside Out
Before your interview, make sure you’re familiar with Lush's product range and their unique selling points. Being able to discuss specific products and how they benefit customers will show your passion and knowledge, which is key for a Lush Ambassador.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about times when you went above and beyond to help a customer or created a memorable experience. This will demonstrate your ability to embody Lush's values of kindness and care.
✨Emphasise Teamwork and Collaboration
Lush values teamwork, so be ready to discuss how you work well with others. Share experiences where you contributed to a team goal or supported colleagues. Highlighting your collaborative spirit will resonate well with the interviewers.
✨Bring Your Enthusiasm to the Table
Lush is looking for passionate individuals, so let your enthusiasm shine during the interview. Be genuine about why you want to work for Lush and how you can contribute to creating a positive shopping experience for customers.
