32h-40h Stock Coordinator in City of Westminster

Diversity matters
We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.

Who we are
You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.

The role
Our Stock and Logistics Coordinators are the driving force behind the day-to-day running of our logistical operations, ensuring the store runs smoothly through orders, deliveries, and people management, while also overseeing stock ledgers to maintain a profitable business.

You will manage key stock procedures, including:

• Ensuring all orders are completed accurately and on time.
• Overseeing deliveries while supporting staff to maximize time efficiency.
• Conducting quarterly stock takes.
• Leading logistics projects.

At the same time, you will be responsible for delivering 5-star customer service on the shop floor and contributing innovative ideas to enhance operations, collaborating closely with both the Shop Floor and Visual Merchandising teams. As a leader, you’ll motivate and develop staff across both the Back of House and Shop Floor teams, ensuring time is used effectively and proactively addressing daily challenges to drive success.

Availability
Full availability throughout the week, including weekends, with flexibility for early mornings, late nights, or additional hours as needed.

Key Responsibilities

• Create and submit orders on time, ensuring accuracy and timeliness.
• Liaise with external departments, such as Customer Services and Retail Manufacturing, to maintain smooth logistical processes.
• Manage large deliveries, delegating tasks to ensure efficiency and accuracy.
• Assess stock needs for all floors, ensuring displays and back stock levels are consistently met.
• Motivate and manage team members responsible for restocking and visual merchandising.
• Communicate fulfillment or product-related issues with sales and management teams.
• Work with the VM team to address customer shopping hotspots and adjust displays accordingly.
• Deliver remarkable customer service by leading through example on the shop floor.

Weekly Tasks

• Optimize wastage and manage freshness guidelines to meet operational standards.
• Organize recharges and credits efficiently to maintain accurate records.
• Update weekly sales figures and adjust ordering sheets to reflect sales trends and product changes (including seasonal ranges).
• Split time between stock handling (80%) and shop floor leadership (20%) to ensure a balanced focus.
• Analyze stock movement trends and adjust processes to improve inventory levels.
• Lead monthly team meetings to review performance, set goals, and address challenges.
• Conduct training sessions or workshops to upskill team members and improve operational efficiency.
• Collaborate with other departments to address cross-functional challenges and ensure smooth operations.

Skills and Experience

• A passion for Lush and a strong alignment with our values and ethics.
• Excellent communication skills, with the ability to work effectively within a team and foster collaboration.
• Highly organized and efficient, with the ability to prioritize tasks, meet deadlines, and adapt to shifting priorities.
• A solutions-focused individual who approaches challenges with empathy and seeks collaborative resolutions.
• Resilient and adaptable, thriving in a dynamic environment such as a Global Flagship store on Europe’s busiest shopping street.
• Analytical and process-driven, with a keen eye for optimizing stock movements and streamlining operations.
• Exceptional attention to detail, ensuring tasks are addressed promptly and with urgency when required.
• Motivated by interdepartmental collaboration and a proactive, solution-oriented mindset for tackling challenges.
• A genuine enthusiasm for Lush products, ensuring they are presented and delivered to customers in excellent condition.
• Confidence in delivering 5-star customer service and creating a memorable experience for every visitor when needed.
• A natural leader who leads by example, motivates their team, and fosters growth both on and off the shop floor.

Experience
Previous experience in stock control, visual merchandising, or people management.

Benefits

• 50% discount on Lush products.
• Profit-based bonus.
• Paid day off for your birthday.
• Employee assistance programme.
• A progressive work environment that celebrates diversity.