Spa Therapist (External) in Cardiff

Are you passionate about LUSH products and dedicated to providing exceptional spa experiences? Do you have a genuine desire to care and help people relax? If so, then we would love for you to join our team as a LUSH Spa Therapist at our Cardiff Store and Spa. Part time position available (22 hours). 4 days of availability including one weekend day required.

Key Dates: Start date & Onboarding: 15th June 2026. During this period you will learn about the brand, meet your new colleagues and begin training. Upon completion of the onboarding period in Cardiff, you will attend a 6-week training course at the LUSH Spa Training Center in Poole, Dorset. This training period will run Monday through Friday and you will learn our core treatments. Travel expenses to and from Poole will be covered by LUSH. Accommodations in Poole will be provided for the duration of your stay. Interview date and trade test: Wkc 1/6/26. Training dates: 22th June - 31st July 2026 in Poole.

Pay: Your hourly wage is based on your experience. Location: You will be based at LUSH Spa Cardiff with occasional travel to offer spa support, receive or deliver training, and assist with meetings and events if requested. Working from home isn’t permitted. Hours: 22 hours per week. Availability: Must include Thursday, Friday and Saturday or Sunday. Working hours are determined by your Spa and Shop Manager and Trainee Managers to determine which days and hours work best, considering the spa's peak trading times and the need to be flexible to the business.

Job Overview: As a LUSH Spa Therapist, you'll be responsible for delivering our range of unique and therapeutic spa treatments to our customers. You'll create a calming and welcoming atmosphere, ensuring each client feels pampered and rejuvenated. You'll also play a key role in promoting the spa and its offerings, acting as a brand ambassador for LUSH.

Who we are: At LUSH cosmetics, we believe in making effective products from fresh, organic fruit and vegetables, the finest essential oils and safe synthetics. We aim to leave the world Lusher than we found it; and at the LUSH Spa, we’re passionate about improving your sense of well-being, so you can feel your best self. We believe our spa treatments are more than skin deep; they’re a vital self‑care ingredient. Our warm inviting spas are an oasis of calm, allowing time and space away from a busy world to relax and rejuvenate. Each LUSH Spa treatment is an immersive experience, inviting you to enjoy the unexpected. Using a multi-sensory holistic approach, including soothing touch, visual displays, beautiful fragrances, and bespoke, crafted music made by LUSH Fresh Handmade Sound, each treatment has a transformative effect, bringing you back into a state of peace and balance.

Diversity matters: We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.

Key Responsibilities

• Treatment Delivery: Deliver a variety of spa treatments to the highest standard, ensuring client comfort and satisfaction at all times. Maintain a thorough knowledge of all treatments offered, including contraindications, benefits, and aftercare advice. Adhere to strict hygiene and safety protocols, ensuring a clean and safe environment for both clients and colleagues. Be punctual and reliable, ensuring clients are seen on time and their treatment journey flows smoothly.
• Customer Service: Provide exceptional customer service, creating a welcoming and relaxing atmosphere for every client. Build rapport with clients, actively listening to their needs and preferences to personalise their experience. Offer expert advice on Lush products and treatments, recommending suitable options based on individual needs. Handle customer inquiries and feedback professionally and empathetically.
• Teamwork & Communication: Work collaboratively with the spa teams to ensure smooth and efficient operation of the spa. Communicate effectively with colleagues, sharing information and providing support as needed. Participate in team meetings and training sessions, contributing to the ongoing development of the spa.
• Sales & Promotion: Actively promote spa treatments and products to clients, upselling add‑on treatments and retail items where appropriate. Support the spa in achieving its business goals by driving awareness and encouraging bookings. Participate in promotional activities and events, representing the spa and the LUSH brand positively.
• Spa & Product Knowledge: Maintain a comprehensive knowledge of LUSH products and their benefits, confidently recommending suitable options to clients. Stay up-to-date on new product launches, treatment updates, and company initiatives. Participate in product knowledge training and actively seek opportunities to expand your expertise.
• Professional Development: Take responsibility for your own professional development, seeking out opportunities to enhance your skills and knowledge. Actively participate in training sessions and performance reviews, utilising feedback to improve your performance. Learn new treatments and techniques to expand your repertoire and offer a wider range of services to clients.
• Shop Floor Support: When not performing treatments, provide support to the shop floor team, acting as an extension of the spa. Engage with customers on the shop floor, offering consultations and promoting spa treatments and products. Utilise time on the shop floor as a learning opportunity, observing colleagues, and expanding your product knowledge.
• Brand Ambassadorship: Act as a brand ambassador for Lush, embodying the company's values and commitment to ethical and sustainable practices. Share your passion for Lush products and treatments with clients, inspiring them to discover the benefits of natural ingredients and handcrafted products. Participate in company-wide initiatives and campaigns, promoting the Lush brand and its ethical values.

Skills, Knowledge and Expertise

• An NVQ Level 3 qualification in Beauty Therapy or equivalent in Holistic Therapy, which includes full-body massage.
• Availability to include Friday's and at least one weekend day.
• At least 1 year of practical work experience within a similar role and location performing body massages and facials.
• Excellent customer service and treatments.
• Passionate about representing the LUSH brand, ethics and products both on the shop floor and in the Spa.

Benefits

• Fantastic in‑house learning and development opportunities including all Lush Spa treatments, products and brand training (paid at your hourly rate).
• Generous staff discount (50% on products and spa treatments, 10% on HairLab & Book a Bath experiences).
• Enjoy 2 complimentary products of your choice per month.
• Available free handcare and mouthcare products during shifts for Spa Therapists.
• Team bonus scheme based on the overall sales of the store and spa.
• Pension scheme.
• Paid Birthday day off (if on working day).
• 28 day holiday allowance (calculated on a pro‑rata basis).
• Supportive parental leave scheme - 6 months of full pay (primary caregiver).
• Financial childcare support on return to work (depending on contracted hours).
• Free Spa Therapist tunic.
• Employee assistance programme provided by Health Assured.
• Access to an online learning community.
• Therapist wellbeing initiatives (inc. Injury Prevention training, Alexander Technique workshops, rooms designed considering the Health & Safety of our Therapists, electric couches for therapist comfort).
• Enjoy 4 complimentary spa treatments of your choice per year (to book every quarter).

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