At a Glance
- Tasks: Lead a vibrant sales team and create unforgettable customer experiences.
- Company: Join a fun, ethical company that values teamwork and creativity.
- Benefits: Enjoy discounts, bonuses, and a supportive work environment.
- Other info: Flexible working options and opportunities for personal growth.
- Why this job: Make a real impact while developing your leadership skills in retail.
- Qualifications: Passion for customer service and strong communication skills.
The predicted salary is between 29000 - 30000 € per year.
Application Deadline: 25 May 2026
Department: Retail
Employment Type: Temporary
Location: Stratford upon Avon
Compensation: £14.45 / hour
Key Information
- Hours available: 18 hours
- Interview Date/Trial Shifts: Week commencing 1st June 2026
- Start Date: 8th June 2026
Key Responsibilities
- Lead and motivate the sales team to deliver exceptional customer service by providing regular coaching, feedback, and encouragement, helping them improve their product knowledge and sales skills.
- Engage with customers by offering a warm welcome, asking open-ended questions to understand their needs, and providing tailored product recommendations to create a memorable shopping experience.
- Maintain a clean, visually appealing, and well-organized shop floor by ensuring displays follow guidelines, adjusting to seasonal trends, and keeping shelves well-stocked.
- Support the store manager in achieving sales targets through team motivation, creative approaches to drive performance (such as check-ins or shop-floor competitions), and actively seeking opportunities to exceed goals.
- Organise and contribute to in-store events, customer celebrations, and external outreach to enhance the customer experience and drive business growth, while ensuring the team is trained to confidently host these events.
- Provide training, feedback, and development for team members to improve their skills, foster a collaborative environment, and support the recruitment and onboarding of new staff.
- Lead the store effectively in the absence of the store manager by ensuring smooth daily operations, maintaining high standards, and maximising sales throughout all opening hours.
- Ensure health and safety standards are followed by maintaining a safe work environment, addressing any issues promptly, and supporting overall store compliance.
- Seek opportunities for personal development through training sessions, coaching from management, and connecting with other leaders, aiming to continuously enhance skills and contribute ideas to improve the shop floor experience.
Skills, Knowledge and Expertise
- Customer Service: Embrace a genuine love for delivering outstanding customer service, inspiring your team to shine and provide that 5-star experience.
- Management Skills: Navigate tricky conversations with finesse, set and manage expectations, and be the backbone of support for the team while balancing business needs and keeping spirits high and energized.
- Teamwork: Be the beacon of positivity on the shop floor, working alongside your team to achieve collective goals and fostering a supportive work environment through continuous team growth.
- Communication: Weave effective verbal communication skills into your daily routine, spreading the word throughout the store and collaborating seamlessly with retailers, your manager, and neighbouring stores.
Benefits
- Holiday allowance
- 50% discount on Lush products and spa treatments
- Profit-based bonus
- Complimentary spa treatment
- Pension scheme
- Paid day off for your birthday
- Cycle to work scheme
- Discounted rail and bus season tickets
- Employee assistance programme
- 6 months of full pay for parental leave (primary caregiver must qualify for SMP)
- Enhanced paternity leave
- We actively welcome conversations about working flexibly and aim to accommodate it where possible.
- We’re 10% Employee-Owned – all colleagues help protect our ethics, independence, contribute ideas for the future and share in the rewards of success when the company does well.
- Access to employee-led Community Networks (Disability and Chronic Illness, Family Support, Global Majority (Race and Ethnicity), LGBTQIA+, Menopause and Neurodiversity communities).
- Tailored gender-affirming care
We believe that your information is yours and that it is Lush's responsibility to process your personal information in a secure, fair and accurate manner. Every individual processed by Lush has certain rights over their data, which are detailed in our Privacy Notice.
12 Month temporary Supervisor employer: Lush Cosmetics
Lush is an exceptional employer that prioritises employee well-being and development, offering a vibrant work culture in Stratford upon Avon. With benefits like a generous holiday allowance, 50% discount on products, and a commitment to flexible working, Lush fosters a supportive environment where team members can thrive and grow. As a 10% employee-owned company, every colleague has a voice in shaping the future and sharing in the success of the business.
StudySmarter Expert Advice🤫
We think this is how you could land 12 Month temporary Supervisor
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and what values they promote. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky situations or provide exceptional service. Role-playing with a friend can help you feel more confident and prepared for those questions during the interview.
✨Tip Number 3
Don’t forget to showcase your leadership skills! Be ready to share examples of how you've motivated a team or handled challenges in the past. This is key for a supervisory role, so make sure you highlight your experience in leading and supporting others.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team. Good luck, and we can’t wait to see you shine!
We think you need these skills to ace 12 Month temporary Supervisor
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your love for customer service shine through! Share specific examples of how you've gone above and beyond to create memorable experiences for customers. We want to see that you genuinely care about making every interaction special.
Highlight Your Team Leadership Skills:As a Supervisor, you'll be leading a team, so make sure to showcase your management skills in your application. Talk about times you've motivated others, navigated tricky conversations, or fostered a positive work environment. We’re looking for someone who can inspire and uplift their team!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role. Remember, less is often more!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to attach all the necessary documents in one go. Plus, it shows us you're keen on joining our team at Lush!
How to prepare for a job interview at Lush Cosmetics
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Supervisor. Familiarise yourself with how to lead a team, motivate staff, and deliver exceptional customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Passion
Since this role is all about providing a 5-star customer experience, be ready to share examples of how you've gone above and beyond for customers in the past. Highlight your ability to engage with customers and create memorable shopping experiences, as this will resonate well with the interviewers.
✨Prepare for Team Management Scenarios
Expect questions about managing a team and handling tricky conversations. Think of specific situations where you've successfully motivated a team or resolved conflicts. This will demonstrate your management skills and ability to maintain a positive work environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the store's culture, team dynamics, or upcoming events. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you. Plus, it leaves a lasting impression on the interviewers!
