Temporary Sales Assistant in Preston

LUSH PRESTON ARE LOOKING FOR OUR CHRISTMAS TEAM! Please have a good read through all the details below. We've popped in lots of really important information about the role, what to expect and who we're looking for so you can make sure it sounds like the perfect match for you.

Who we are

You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee‑owned, family‑run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.

The role

In this role, you’ll be the face of the store, welcoming customers and providing a fun, engaging shopping experience. You’ll use your product knowledge to offer personalised recommendations, perform pampering and engaging product demonstrations, and hand out tailored samples. Working closely with your team, you’ll help drive sales, exceed targets, and create memorable in‑store events that keep customers coming back. With flexible shifts, a competitive hourly rate based on the Living Wage, and opportunities for bonuses, you’ll be well‑supported through training and development to grow your skills.

• Hours available: 8 hours per week initially, with opportunity for more hours after initial training (2‑3 weeks).
• Start Date: w/c 5th October 2026
• End Date: 3rd Jan 2027
• Number of positions available: 6‑8

There is potential for a small number of positions to become permanent at the conclusion of the contract, though this cannot be guaranteed. You must be available 3 days of the week, including at least one weekend day. You must be available to work in Preston up until at least 30th December 2026. All members of staff must be available to work either Christmas Eve or Boxing Day.

Minimum age: You must be at least 16 years of age as of 31st August 2026 to be eligible for the role. No upper limit, of course!

Diversity matters

We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you!

ACCESSIBILITY: Lush Preston has step‑free access from the street directly onto the shop floor. The main staff room, stock room and toilet are accessed via 2 flights of stairs only. There is a toilet available to use in Starbucks, 2 units away. For any individual accessibility questions please email the shop directly - preston@lush.co.uk.

IMPORTANT INFORMATION: A key part of the role is demonstrating products on customers' skin including hands, arms, faces and head/scalp. We will need members of staff who are confident to do this (with training provided of course). We understand that there may be factors such as religion/culture which may influence which customers you are comfortable to demonstrate on. We are able to accommodate this, we just ask that you let us know ahead of time by emailing preston@lush.co.uk so we can discuss this directly with you.

Key Responsibilities:

• Greet customers warmly and create a welcoming store environment.
• Engage with customers to understand their needs, provide personalized recommendations, and offer product demonstrations, including on the hands, arms, face, scalp and feet.
• Deliver exceptional customer service by using in‑depth product knowledge and offering tailored samples.
• Assist in hosting in‑store events, providing a memorable and inclusive experience for customers.
• Maintain a clean, tidy, and visually appealing shop floor.
• Support the store’s sales targets by promoting products creatively and working as part of a team to exceed goals.
• Participate in ongoing training and development to enhance product knowledge and customer service skills.
• Collaborate with the team to foster an inclusive, respectful working environment, contributing to the overall customer experience.
• Work on in‑store and external events to leave lasting impressions on customers.

Skills and Experience:

• A 'people person': For us, this isn't just jargon- we really mean it! Our customers are at the heart of what we do, and demonstrating our beautiful products is our favourite way to do it.
• Customer Experience: Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5-star experiences.
• Teamwork: Fill the shop floor with positivity, teaming up with your colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth.
• Communication: We work hard to maintain open and honest communication across our team.

Benefits:

• Holiday allowance
• 50% discount on Lush products and spa treatments
• Profit‑based bonus
• Complimentary spa treatment*
• Pension scheme
• Paid day off for your birthday*
• Cycle to work scheme
• Discounted rail and bus season tickets
• Employee assistance programme
• 6 months of full pay for parental leave (primary caregiver must qualify for SMP)*
• Financial childcare support on return to work*
• Flexible working
• Tailored gender affirming care*

*qualifying period/hours required

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