At a Glance
- Tasks: Perform immersive spa treatments and create magical experiences for clients.
- Company: Join LUSH, a brand committed to fresh, ethical products and well-being.
- Benefits: Enjoy competitive pay, generous discounts, and extensive training opportunities.
- Other info: Flexible shifts, supportive environment, and excellent career growth potential.
- Why this job: Be part of a vibrant team in the heart of Covent Garden, making a real difference.
- Qualifications: NVQ Level 3 in Beauty Therapy or equivalent, with a passion for customer service.
The predicted salary is between 16.1 - 16.1 £ per hour.
Application Deadline: 31 August 2026
Department: Spa
Employment Type: Permanent - Full Time
Location: Covent Garden
Compensation: £15.10 - £16.10 / hour
Full time and part time positions available. Weekend availability required.
Who we are
At LUSH cosmetics, we believe in making effective products from fresh, organic fruit and vegetables, the finest essential oils and safe synthetics. We aim to leave the world Lusher than we found it; and at the LUSH SPA, we’re passionate about improving your sense of well-being, so you can feel your best self. We believe our spa treatments are more than skin deep; they’re a vital self-care ingredient. Our warm inviting spas are an oasis of calm, allowing time and space away from a busy world to relax and rejuvenate. Each Lush Spa treatment is an immersive experience, inviting you to enjoy the unexpected.
August 2024 marked Lush’s return to Covent Garden, the shopping and entertainment epicentre of London’s West End. Covent Garden never misses the opportunity to put on a show, it’s time for you to take centre stage and join the Lush Spa! With 44 million visitors per year, who flock to Covent Garden for its world class shopping, dining and entertainment; this is the perfect stage and place for a Lush Spa.
Who are we looking for?
The Lush Spa allows us to showcase LUSH’s values, ethos and products in a truly amazing way. There is no better treat for us as a company than to be able to spend an hour or so with a client whilst using and demonstrating our products on their skin, creating the ‘ultimate demo’ for our products. The level of training provided to our Spa Therapists along with the uniqueness of the treatments and the comfort of the environment create truly beautiful experiences to all our clients! We are looking for enthusiastic Spa Therapists with a passion for performing immersive experiences.
Good to know
Start date & Onboarding
The successful candidate will complete 4-week onboarding at their assigned spa location. The onboarding period will allow them to learn about the brand, meet their colleagues, and begin training.
Treatment Training
Upon completion of the onboarding period, you will attend a 6-week training course at the Lush Spa Training Center in Poole, Dorset. This training period will run Monday through Friday and you will learn our core treatments. Travel expenses to and from Poole will be covered by LUSH. Additionally, accommodations in Poole will be provided for the duration of your stay. Training dates will be discussed during the interview.
Diversity matters
We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you!
Responsibilities
- Performing Lush Spa Treatments following set routines and standards
- Representing the Lush Spa on the shop floor and across the business
- Looking after clients' experiences, making sure their journey runs smoothly
- Supporting the day-to-day running of the spa
- Booking and upselling treatments using our booking system
- Maintaining high standards in the spa (cleanliness, presentation, hygiene…)
- Being responsible for your own wellbeing using the available tools that are provided
- Keeping product & treatment knowledge up to date
- Supporting stock control
Required Skills & Experience
- An NVQ Level 3 qualification in Beauty Therapy or equivalent in Holistic Therapy, which includes full-body massage.
- At least 1 year of practical work experience within a similar role and location performing body massages and facials.
- Passionate about delivering excellent customer service and treatments.
- Passionate about representing the LUSH brand, ethics and products both on the shop floor and in the Spa.
Benefits
What’s in it for you? We believe in investing in our Therapists. Bespoke in-house training will be provided and supported by your Spa Manager, where you’ll learn and receive certification of Lush’s accredited treatments. Becoming a LUSH Spa Therapist provides you with the opportunity to create a magical career whilst being trained to the highest level, allowing you to further develop core massage skills through our innovative treatments. At Lush we understand Therapist’s time and dedication to their client is a vital part of the role, therefore we support a maximum of 5.5 hours of massage per day, allowing you time to enjoy and perform at your best.
Employee Benefits
- Fantastic in-house learning and development opportunities including all Lush Spa treatments, products and brand training (paid at your hourly rate)
- Generous staff discount (50% on products and spa treatments, 10% on HairLab & Book a Bath experiences)
- Enjoy 2 complimentary products of your choice per month
- Available free handcare and mouthcare products during shifts for Spa Therapists
- Team bonus scheme based on the overall sales of the store and spa
- Pension scheme
- Birthday Day Off
- 28 day holiday allowance (calculated on a pro-rata basis)
- Supportive parental leave scheme - 6 months of full pay (primary caregiver)
- Financial childcare support on return to work (depending on contracted hours)
- Cycle to work scheme
- Free Spa Therapist tunic
- Employee assistance programme provided by Health Assured
- Access to an online learning community
- Therapist wellbeing initiatives (inc. Injury Prevention training, Alexander Technique workshops, rooms designed considering the Health & Safety of our Therapists, electric couches for therapist comfort)
- Enjoy 4 complimentary spa treatments of your choice per year (to book every quarter)
- Flexible rolling rotas - Shift patterns will vary from morning and afternoon/evening shifts (including weekends and bank holidays).
- Sales-based bonus scheme.
Massage Therapist, Central London, Covent Garden in City of Westminster employer: Lush-Cosmetics
Lush-Cosmetics is an excellent employer, offering a vibrant work culture that prioritises sustainability and ethical practices. As a Seasonal Stock & Merchandising Coordinator in Cardiff, you will enjoy flexible part-time hours, a supportive team environment, and opportunities for personal growth within a brand that values its employees and their contributions to customer experience.
StudySmarter Expert Advice🤫
We think this is how you could land Massage Therapist, Central London, Covent Garden in City of Westminster
✨Get Involved in Wellness Communities
Dive into local wellness and health coaching communities, both online and offline. Join Facebook groups or forums where health coaches gather to share tips and opportunities. You never know when a connection might lead to a full-time gig at a place like Lush-Cosmetics!
✨Attend Wellness Workshops and Events
Search for wellness conferences, workshops, or meet-ups happening in your area. These events are goldmines for networking and often have job boards where you can find openings, including listings from companies like Lush-Cosmetics.
✨Showcase Your Skills Online
Create a personal blog or social media accounts focused on health and wellness coaching. Share your insights, tips, and success stories. This not only demonstrates your expertise but also increases your visibility to potential employers like Lush-Cosmetics.
✨Utilise Your Connections
Don't underestimate the power of word-of-mouth! After connecting with people at events or online, reach out to friends and acquaintances who are in the wellness industry. A simple coffee chat could land you a full-time role at Lush-Cosmetics!
We think you need these skills to ace Massage Therapist, Central London, Covent Garden in City of Westminster
Some tips for your application 🫡
Show Off Your Qualifications:In the wellness and health coaching world, your certifications are key! Make sure to highlight any relevant qualifications, such as health coach certifications, nutrition credentials, or any workshops you've attended. We want to see how you can apply your knowledge in real-world scenarios!
Craft a Relatable Cover Letter:Your cover letter should express your passion for helping others achieve wellness goals. Share any personal experiences or stories that led you to this field. This helps us see the genuine person behind the application — we love a good personal touch!
Highlight Your Coaching Approach:Describe your coaching style or methodology within your CV. Whether you're into holistic approaches, behaviour change techniques, or motivational interviewing, let us know! This helps us understand how you might connect with potential clients and fit into our team.
Professional but Approachable Formatting:When you're crafting your CV, keep it clear and easy to read, but don’t shy away from a bit of colour or personality! Use bullet points to make your experience pop, and consider including a brief personal statement to summarise your coaching philosophy. We all appreciate a well-organised document that reflects who you are!
How to prepare for a job interview at Lush-Cosmetics
✨Showcase Your Coaching Techniques
Make sure you can explain your coaching methodologies clearly. Think about how you approach client goals and what techniques you use—whether it’s motivational interviewing or goal-setting strategies. Practise presenting case scenarios to highlight how you help individuals in their wellness journeys.
✨Demonstrate Your Knowledge of Wellness Tools
Be prepared to discuss specific health and wellness tools or technologies you’re familiar with. If you use apps or software for tracking progress or facilitating communication with clients, mention these. Showing you’re tech-savvy can really give you an edge, especially as coaching often involves leveraging these tools.
✨Align with Lush-Cosmetics's Values
Before the interview, dig deep into Lush-Cosmetics's ethos and wellness philosophy. Speak about why these resonate with you and how your coaching aligns with their vision. It’ll show that you’re not just seeking a job, but that you genuinely want to be part of their mission.
✨Prepare for Real-Life Scenarios
In full-time roles, they might want to see how you handle real-life coaching situations. Prepare for role-playing exercises or questions about how you’d tackle specific challenges clients might face—this can really demonstrate your practical experience and problem-solving skills.
