At a Glance
- Tasks: Deliver exceptional customer service and showcase our amazing products with engaging demonstrations.
- Company: Join a family-run, ethical brand known for its innovative cosmetics and commitment to sustainability.
- Benefits: Enjoy 50% off products, holiday allowance, and a bonus based on profits.
- Other info: Flexible hours, great career growth, and a fun, dynamic work environment.
- Why this job: Be part of a team that values diversity and makes a positive impact in the world.
- Qualifications: Passion for customer service and teamwork; training provided for product knowledge.
The predicted salary is between 13.45 - 13.45 £ per hour.
Application Deadline: 23 August 2026
Department: Retail
Employment Type: Temporary
Location: Cardiff (Spa Store)
Compensation: £13.45 / hour
Diversity matters
We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you!
Who we are
You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.
The role
Sales Assistants are the heartbeat of our business, consistently delivering outstanding customer service year-round. We're seeking individuals who are not just passionate and motivated but also enthusiastic about showcasing our beautiful products. As an excellent team player, you'll actively engage in giving and receiving feedback, contributing to the growth of our collective skills. You’ll go beyond the basics by asking insightful questions to understand each customer's needs, and showcasing our products through captivating demonstrations. Support their purchasing decisions by confirming interest through thoughtful questions and securing sales. Your role includes offering shop tours with intelligent link sales, crafting personalized routines, and providing pampering sit-down consultations, including decadent hand and arm massages as part of your daily routine. Through in-depth training on our products and ingredients, you’ll become a Lush Ambassador, embodying our ethics and values to our customers. Your crucial role will help create the ultimate experience for our guests, ensuring we offer the best service on the high street!
Key Information
- Contract: Temporary Sales Assistant
- Hours available: 12 hours per week
- Must give 3 full days availability including one weekend day
- Must be available to work either Christmas or Boxing Day
- Trial Shift: Week commencing 24th August & 31st August
- Start Date: On-boarding Week Commencing 14th September
Key Responsibilities
- Providing 5-star customer experience consistently, going above and beyond for our customers to be a day maker
- You will be a Lush Ambassador, championing our ethics and values during consultations
- Engage with customers through active listening to understand and establish their needs, recommend products, and provide relevant information and demonstrations.
- Providing sit-down consultations and bespoke routines to fulfil the customers' needs
- Providing the ultimate Customer Experiences with Arts of Services, these include Hand & Arm Massages, Scalp, On the Face, and On the foot demos!
- Being adaptable and solutions-focused, as no two days in retail are the same!
- Operating our till systems - you will be cash-handling trained
- Stocking products on the shop floor, ensuring our products are clean and inviting to customers
Skills and Experience
- Customer Service: A genuine passion for delivering exceptional customer service and understanding customer needs
- Teamwork: Capable of collaborating with team members to achieve store goals, and maintaining a positive and supportive work environment.
- Communication: Strong verbal communication skills to engage customers, actively listen to their needs, and provide relevant product information.
- Adaptability: Ability to adapt to changing circumstances, handle challenging situations, and work effectively under pressure.
- Problem-solving: Skill in identifying and resolving customer issues or complaints, finding appropriate solutions, and ensuring customer satisfaction.
- Organisation: Aptitude for maintaining an organized store environment, managing inventory, and creating visually appealing product displays.
Nice to have but training will be provided:
- Ethical and Sustainable Mindset: Understanding and alignment with Lush's commitment to ethical sourcing, sustainability, and cruelty-free practices.
- Sales and Product Knowledge: Ability to promote and sell products effectively, demonstrate product features, and provide accurate information to customers.
- Desirable: Siaradwyr cymraeg/Welsh speakers.
Benefits
- Holiday allowance
- 50% discount on Lush products and spa treatments
- Profit-based bonus
- Complimentary spa treatment*
- Pension scheme
- Paid day off for your birthday
- Cycle to work scheme
- Discounted rail and bus season tickets
- Employee assistance programme
- 6 months’ full pay for parental leave (primary caregiver)*
- Financial childcare support on return to work*
- Flexible working
*qualifying period & hours required
Seasonal Temporary Sales Assistant in Cardiff employer: Lush-Cosmetics
Lush-Cosmetics is an excellent employer, offering a vibrant work culture that prioritises sustainability and ethical practices. As a Seasonal Stock & Merchandising Coordinator in Cardiff, you will enjoy flexible part-time hours, a supportive team environment, and opportunities for personal growth within a brand that values its employees and their contributions to customer experience.
StudySmarter Expert Advice🤫
We think this is how you could land Seasonal Temporary Sales Assistant in Cardiff
✨Get Your Foot in the Door Early
In retail, many temporary roles pop up during peak seasons, like Christmas or summer sales. Keep an eye on the calendars for these spikes and start scouting for opportunities a bit in advance. We can even help you stay sharp on your search!
✨Utilise Local Connections
Visit local shops in person and chat with managers about potential temporary openings. Many retail positions are filled by word-of-mouth, so don’t underestimate the power of a good conversation while you grab a coffee or do your weekly shopping!
✨Show Off Your Availability
Retail managers love flexibility! Make sure to highlight your availability in a casual chat or when you apply through our website. The more open you are to work varied shifts, the more likely they are to bring you on board—especially for temporary gigs!
✨Be Ready for On-the-Spot Interviews
When you walk into a shop, be prepared for the possibility of an on-the-spot interview. Dress comfortably but smartly, have a few key points about your experience ready, and be enthusiastic. Remember, it’s all about making that positive first impression!
We think you need these skills to ace Seasonal Temporary Sales Assistant in Cardiff
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any relevant experience you've got, whether it’s casual jobs or volunteer work. Employers want to see that you can interact well with customers, so think about any instances where you've gone the extra mile to help someone out.
Flexibility Is Your Best Friend:Since this is a temporary position, you should emphasise your flexibility in your application. Mention your availability clearly in your cover letter and CV—employers love knowing they can rely on you to work varied hours, especially during busy periods!
Keep It Short and Sweet:For temporary roles, we don’t need an essay! Keep your CV and cover letter concise, focusing on the most relevant experiences and skills. Highlight any specific retail achievements, like sales targets met or product knowledge that demonstrates your eagerness to dive straight in.
Tailor Your Application to Lush-Cosmetics:Don’t forget to personalise your application for Lush-Cosmetics! Take a look at their values and product range, and if you’ve had previous experience with similar brands, mention that. It shows you’re genuinely interested in the role and have a good understanding of what they do.
How to prepare for a job interview at Lush-Cosmetics
✨Show Off Your Customer Service Skills
In retail, it's all about customer interaction, so be ready to share examples of how you've handled tough customer situations. We recommend thinking through a couple of scenarios before the interview where you went above and beyond to help a customer, as these can really make you stand out.
✨Brush Up on Product Knowledge
Temporary roles often have a steep learning curve because you'll need to pick up product knowledge fast. Take some time to familiarise yourself with the main products or services that Lush-Cosmetics offers, and if possible, try to understand their current promotions. It’ll give you the edge to engage customers effectively.
✨Flexibility is Key
Being in a temporary retail role means you may need to adapt quickly to different tasks or shifts. Be prepared to highlight your flexibility and willingness to take on varied responsibilities during the interview. Think of examples where you've had to juggle multiple tasks at once – that’ll show you're a great fit for the dynamic retail environment.
✨Demonstrate Team Spirit
Since retail roles often require collaboration, be ready to showcase your teamwork skills. Share experiences where you worked well with colleagues, especially in fast-paced situations. This will underline your ability to slot into the team at Lush-Cosmetics and contribute positively during your temporary stint.
