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For Companies At a Glance
- Tasks: Lead a team to deliver top-notch customer service and improve processes.
- Company: Dynamic recruitment agency in the UK with a focus on excellence.
- Benefits: Competitive salary, career growth, and a supportive team environment.
- Why this job: Make a real difference in customer satisfaction while developing your leadership skills.
- Qualifications: 5+ years of experience in customer service and strong leadership abilities.
- Other info: Weekend work may be required; great opportunity for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
A dynamic recruitment agency in the UK seeks a Customer Service Team Leader to supervise a team of associates and ensure operational excellence. The successful candidate will need a minimum of 5 years of experience and will focus on managing daily customer service activities, onboarding new team members, and enhancing overall customer satisfaction.
This role requires strong leadership skills, familiarity with SAP and EDI systems, and a commitment to process improvements. Weekend work may be required as part of the team rota.
Customer Service Team Leader — Order-to-Cash & SAP Pro in Thatcham employer: LUQ Recruitment
Contact Detail:
LUQ Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader — Order-to-Cash & SAP Pro in Thatcham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Service Team Leader role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to leadership and customer service. We recommend using the STAR method to structure your answers, showcasing your experience with SAP and EDI systems to really impress the interviewers.
✨Tip Number 3
Showcase your passion for process improvements! During interviews, share specific examples of how you've enhanced customer satisfaction in previous roles. This will demonstrate your commitment to operational excellence, which is key for this position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Service Team Leader — Order-to-Cash & SAP Pro in Thatcham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and leadership. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Team Leader position. Share specific examples of how you've improved processes or led teams in the past.
Show Off Your SAP Knowledge: Since familiarity with SAP is key for this role, make sure to mention any relevant experience you have with SAP and EDI systems. We love seeing candidates who can hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at LUQ Recruitment
✨Know Your SAP and EDI Systems
Make sure you brush up on your knowledge of SAP and EDI systems before the interview. Be ready to discuss how you've used these tools in previous roles, as this will show your familiarity and expertise, which is crucial for the Customer Service Team Leader position.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience. Think about times when you successfully managed a team or improved processes. This will demonstrate your ability to supervise associates effectively and enhance customer satisfaction.
✨Understand the Order-to-Cash Process
Familiarise yourself with the Order-to-Cash process, as it’s central to the role. Be prepared to discuss how you’ve optimised this process in past positions and how you can bring those insights to the new team.
✨Be Ready for Weekend Work Questions
Since weekend work may be part of the rota, be prepared to discuss your availability and willingness to work weekends. Showing flexibility and commitment to the team's needs will reflect positively on your candidacy.
