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- Tasks: Manage customer orders, resolve issues, and ensure top-notch service for B2B clients.
- Company: Leading education furniture provider with a collaborative and dynamic culture.
- Benefits: Full-time role with hybrid working, competitive salary, and growth opportunities.
- Why this job: Join a passionate team making a real impact in the education sector.
- Qualifications: 5+ years of B2B customer service experience and strong communication skills.
- Other info: Regular office presence required; great chance to develop your career.
This role sits within our clients thriving Education division, where they are proud to be market leaders in delivering high-performance, design-led furniture solutions. They have experienced sales tripling over the last decade and in 2024 alone, supplied over 400,000 chairs to schools, colleges, and universities across EMEA. Their success is driven by a passionate team, a collaborative culture, and a commitment to continuous improvement. Joining our client means becoming part of a dynamic, forward-thinking company where your contributions are valued, and your growth is supported. They are excited to welcome individuals who share their drive, integrity, and enthusiasm for making a meaningful impact.
As a Sales Support Specialist, you will be the first point of contact for their B2B customers, primarily furniture dealers. Their mission is to deliver exceptional service by managing the complete order process and resolving delivery issues promptly, always ensuring customer satisfaction.
Key Responsibilities- Order Management
- Process customer orders accurately and on time to eliminate errors
- Monitor service failures, analyse root causes, and recommend improvements
- Maintain service levels and support sales targets
- Place orders with supply chain partners as required
- Manage customer portals, ensuring the information is correct and up to date.
- Handle daily enquiries and resolve complaints efficiently via telephone and email
- Acknowledge orders back to customers via email
- Pre-advise customers on potential shortages, reasons, and next availability
- Log and track all complaints and queries, ensuring timely resolution
- Gather stock data from Operations and communicate effectively to customers and internal teams
- Support stock allocation and ensure smooth delivery planning with Logistics Operators
- Provide adequate lead time for dispatch to meet deadlines and minimize costs
- Maintain and update customer account data and master records
- Prepare reports on complaints and service performance as requested
- Support team leader or manager with administrative tasks
- Achieve and maintain a customer service level of 98.5%
- Share weekly service updates internally and externally
- Communicate daily with customers on service matters
- Collaborate cross-functionally with Sales, Operations, and Logistics teams
- Participate in customer performance reviews and project work as needed
- Proven track record of delivering exceptional B2B customer service for 5+ years, consistently meeting and exceeding client expectations.
- Expertise in logistics and international shipping, including navigating complex post-Brexit documentation and ensuring seamless customs clearance for European orders.
- Degree-level education or equivalent professional expertise, demonstrating strong analytical and organizational skills.
- Comprehensive knowledge of order processing and OTC workflows, ensuring accuracy and efficiency in end-to-end operations.
- Advanced proficiency in Microsoft Office (Word, Excel, Outlook) and ERP systems.
- Exceptional communication skills (verbal and written), with a reputation for precision, attention to detail, and proactive problem-solving.
This role requires regular presence in the London office. While they currently operate a hybrid model with three office days per week, additional in-office time may be required to support business needs.
Sales Support Specialist in Islington employer: LUQ Recruitment
Contact Detail:
LUQ Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Specialist in Islington
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can land you that Sales Support Specialist role.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their mission and values, especially in the education sector. We want to show them that you’re not just another candidate, but someone who genuinely cares about making an impact.
✨Tip Number 3
Practice your communication skills! As a Sales Support Specialist, you’ll need to handle enquiries and resolve complaints efficiently. We suggest doing mock interviews with friends or family to get comfortable with articulating your thoughts clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s make your job search a success together!
We think you need these skills to ace Sales Support Specialist in Islington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Sales Support Specialist role. Highlight your B2B customer service experience and any logistics expertise you have. We want to see how your skills align with our mission of delivering exceptional service!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for education and furniture solutions. Tell us why you're excited about this role and how you can contribute to our dynamic team at StudySmarter.
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application reflects your exceptional communication skills. Keep it clear, concise, and professional – we love attention to detail!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at LUQ Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the company’s products and services, especially their furniture solutions. Familiarise yourself with their market position and recent achievements, like the number of chairs supplied to educational institutions. This shows your genuine interest and helps you connect your experience to their needs.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve delivered exceptional B2B customer service. Think about specific situations where you resolved complaints or improved processes. Be ready to discuss how you can maintain their impressive customer service level of 98.5%.
✨Demonstrate Your Problem-Solving Abilities
Since the role involves managing order processes and resolving delivery issues, come prepared with examples of how you've tackled similar challenges in the past. Highlight your analytical skills and how you’ve recommended improvements based on root cause analysis.
✨Be Ready to Discuss Logistics Knowledge
Given the importance of logistics and international shipping in this role, brush up on your knowledge of post-Brexit documentation and customs clearance. Be prepared to discuss how your expertise can help streamline their operations and support their sales targets.
