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- Tasks: Lead call centre operations and enhance client relationships for success.
- Company: Top recruitment agency focused on client growth and satisfaction.
- Benefits: Competitive salary, career development opportunities, and a supportive team environment.
- Why this job: Make a real difference in client success while leading a dynamic service team.
- Qualifications: Strong leadership skills and experience in customer service management required.
- Other info: Join us in Dunstable for a rewarding career with growth potential.
The predicted salary is between 36000 - 60000 £ per year.
A leading recruitment agency is seeking a Service Manager to oversee call centre operations and ensure smooth daily functioning. The role requires managing service quality and client relationships, leading the service team, and implementing strategies for improvement.
You will monitor key performance indicators and collaborate with finance to meet sales targets. Strong leadership and customer service management skills are essential, along with experience in operational efficiency. This position is based in Dunstable, UK.
Service Operations Lead for Client Success & Growth in Dunstable employer: LUQ Recruitment
Contact Detail:
LUQ Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Operations Lead for Client Success & Growth in Dunstable
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Service Operations Lead role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their client success strategies and think about how your experience can contribute to their goals. We want you to shine when it comes to discussing operational efficiency and service quality!
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've led teams to improve service delivery or enhance client relationships. This will demonstrate that you’re not just a manager, but a true leader who can drive results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Service Operations Lead for Client Success & Growth in Dunstable
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing service quality and client relationships. We want to see how you've led teams and improved operational efficiency, so don’t hold back on those achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Service Operations Lead role. Share specific examples of how you've monitored KPIs and collaborated with finance to hit targets.
Showcase Your Leadership Skills: In both your CV and cover letter, emphasise your leadership experience. We’re looking for someone who can inspire a team and drive success, so share stories that demonstrate your ability to lead effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at LUQ Recruitment
✨Know Your Numbers
Before the interview, brush up on key performance indicators relevant to call centre operations. Be ready to discuss how you've used data to drive service quality and improve client relationships in your previous roles.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership experience. Think about times when you successfully led a team through challenges or implemented strategies that improved operational efficiency. This will demonstrate your capability to manage the service team effectively.
✨Understand Client Success
Familiarise yourself with the concept of client success and how it relates to service operations. Be prepared to discuss how you would enhance client relationships and ensure their needs are met, as this is crucial for the role.
✨Collaborate with Finance
Since the role involves working closely with finance to meet sales targets, think about how you can bridge the gap between service operations and financial goals. Prepare to discuss any past experiences where you collaborated with finance teams to achieve success.
