Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team to ensure top-notch service delivery and client satisfaction.
- Company: Join a forward-thinking company focused on growth and innovation.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Why this job: Make a real impact by enhancing customer experiences and driving business success.
- Qualifications: Experience in management and a passion for customer service.
- Other info: Exciting opportunities for personal and professional growth in a vibrant team.
The predicted salary is between 36000 - 60000 £ per year.
Are you the right applicant for this opportunity? Find out by reading through the role overview below.
Job Overview
To oversee the call centre and office staff to ensure smooth running of the business on a day-to-day basis. To manage the service team, coordinating with contractors, ensuring high-quality service delivery, and maintaining strong client relationships. The Service Manager plays a crucial role in driving efficiency, customer satisfaction, and business growth.
Key Responsibilities
- Operations Management
- Oversee daily service operations, ensuring timely and efficient repair and maintenance of commercial catering equipment and other facility management services provided to customers, stepping in where required.
- Develop and implement strategies to improve service efficiency and customer satisfaction, making recommendations to the MD.
- Oversee job scheduling, resource allocation, and workflow coordination to ensure cost effective choices and sharing the workload.
- Ensure compliance with health and safety regulations and industry standards.
- Take ownership and accountability for ensuring jobs are successfully managed against the RCD targets.
- Lead and deliver specific bespoke projects against timelines and actions.
- Management of subcontractors against company guidelines.
- Utilise company management reports to identify areas of challenge and opportunity and take ownership to address.
- When needed, provide operational resource and cover for the team.
- Leadership of quality management and continuous improvement with customers, including quarterly check ins with biggest customers.
- Ongoing management and updates of the operations manual and other related documents.
- Team Leadership & Development
- Lead, mentor, and support the team where required to ensure the workload is covered in a timely manner and inline with SLA’s. This may mean on occasion helping to cover during emergency periods.
- Ensure cover for each area of the business is in place for staff holidays and ensure all team members are clear on their involvement.
- Conduct training programs to enhance the team's understanding of the processes and service quality.
- Monitor performance via the system reports, provide feedback and direction, and manage staff to ensure daily priorities are completed effectively. This is to include the company returns tracker and sales/purchase invoice spreadsheets.
- Manage team members with areas for improvement, documenting the requirements and steps taken, reporting to the MD where required via weekly meetings.
- Ensure team members are working inline with the company’s objectives/plans.
- Assist the MD/FM with any HR requirements that arise supporting the company and help to ensure we meet our responsibilities and objectives.
- Customer Relations & Business Growth
- Serve as the primary point of contact for key clients, ensuring exceptional service delivery.
- Address customer concerns, resolve service issues, and implement solutions for continuous improvement via discussion with the MD.
- Work closely with the team to identify new business opportunities and support contract negotiations, highlighting any with potential to the MD.
- Financial & Reporting Responsibilities
- Monitor key performance indicators (KPIs) and prepare reports on service performance to manage the team daily.
- Ensure monthly sales targets are achieved collaborating with the finance team.
Service Manager in Dunstable employer: LUQ Recruitment
Contact Detail:
LUQ Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in Dunstable
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to current Service Managers on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. Focus on common questions for Service Managers, like how you handle team leadership and customer relations. The more comfortable you are, the better you'll perform!
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to showcase your skills and experience. Plus, it shows you're serious about joining our team. So, get your application in and let’s get the ball rolling!
We think you need these skills to ace Service Manager in Dunstable
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your experience in operations management and team leadership, as these are key for us. Use specific examples that showcase your skills in improving service efficiency and customer satisfaction.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about this role and how your background aligns with our needs. Mention any relevant projects you've led or challenges you've overcome that relate to managing teams and client relationships.
Showcase Your Achievements: When filling out your application, don’t just list your responsibilities—show us what you’ve achieved! Use metrics where possible to demonstrate how you’ve driven efficiency or improved customer satisfaction in previous roles. Numbers speak volumes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at LUQ Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Manager role. Familiarise yourself with the key responsibilities like operations management and team leadership. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Prepare Real-Life Examples
Think of specific situations from your past experience where you've successfully managed a team or improved service efficiency. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your capability and give the interviewer a clear picture of your skills.
✨Showcase Your Leadership Style
As a Service Manager, you'll need to lead and mentor your team. Be ready to discuss your leadership style and how you motivate others. Share examples of how you've supported team members in the past, especially during challenging times, to highlight your ability to foster a positive work environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company's approach to customer satisfaction or how they measure service efficiency. This shows your interest in the role and helps you gauge if the company aligns with your values and career goals.
