Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate service operations and manage customer inquiries with a positive attitude.
- Company: Join a dynamic team focused on excellent customer service.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Other info: Opportunity for growth and learning in a collaborative setting.
- Why this job: Make a real difference by ensuring customer satisfaction and smooth service delivery.
- Qualifications: Strong communication skills and ability to thrive in a fast-paced environment.
This role is responsible for coordinating service operations, managing customer inquiries, scheduling service appointments, and ensuring efficient workflow between customers, contractors, and management. The main aim is to complete work on time to an excellent standard, keeping the customer updated throughout the process. Throughout, show and provide a can-do positive attitude.
Key Responsibilities:
- Administrative Support: Take inbound calls from customers and deal with enquiries.
- Log jobs on the service management system and progress accordingly.
- Customer Service & Coordination: Respond to customer inquiries via phone, email, WhatsApp, providing timely and professional assistance.
- Log and allocate jobs to contractors taking into consideration the priority level, availability, pricing of the subcontractor and KPI’s.
- Follow up with customers to ensure satisfaction and address any concerns for jobs a problem may have occurred, in consultation with the SM.
- Have full responsibility and knowledge of the jobs and satisfaction for your allocated customer accounts ensuring every step of the process is completed in a timely manner. If something isn’t satisfactory, this should be escalated to your line manager.
- Ad Hoc cover for wider team as required during holiday and busy periods.
- Update customer portals as required providing support/cover as required.
- Scheduling & Workflow Management: Coordinate service appointments, keeping the customer always updated and inline with SLA’s.
- Track and monitor service requests, ensuring timely completion using the company reporting (Daily Priorities). This includes chasing of customer quotations.
- Communicate with contractors, suppliers and management to resolve scheduling conflicts or urgent service needs. Problems that cannot be overcome to a customer's satisfaction (SLA) are to be escalated to your line manager.
- Organizing and processing of contract works as required (PPM’s). This includes tracking of contract renewal dates and signed renewal contracts.
Person Specification:
- Excellent attention to detail with the ability to maintain accuracy in a fast-paced environment.
- Strong organisational and time management skills.
- Ability to prioritise workload effectively and meet deadlines.
- Excellent telephone manner and a confident communicator with good written and spoken English.
- Proficient in standard business software and systems (e.g. Microsoft Office / CRM).
- Ability to work independently as well as part of a team.
- Confident liaising with customers, contractors, and internal teams.
Personal Attributes:
- Thrives in a fast-paced, dynamic working environment.
- Proactive and self-motivated with a positive attitude.
- Reliable and dependable with a strong work ethic.
- Adaptable and open to change.
- Professional and courteous in all communications.
Project Administration Officer in Dunstable employer: LUQ Recruitment
Contact Detail:
LUQ Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Administration Officer in Dunstable
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Project Administration Officer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and administration. We recommend role-playing with a friend or using online resources to get comfortable with your responses. Confidence is key!
✨Tip Number 3
Show off your skills! If you have experience with CRM systems or scheduling software, be ready to discuss how you've used them effectively in past roles. Real-life examples can really make you stand out.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Project Administration Officer in Dunstable
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Project Administration Officer role. Highlight your relevant experience in customer service and administration, and show us how your skills match what we're looking for!
Show Off Your Communication Skills: Since this role involves a lot of communication with customers and contractors, let your written application reflect your excellent telephone manner and confident communication style. Use clear and professional language throughout!
Demonstrate Your Organisational Skills: We love candidates who can juggle multiple tasks! In your application, give examples of how you've effectively managed your time and prioritised workloads in previous roles. This will show us you're ready for the fast-paced environment here at StudySmarter.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you're keen to join the StudySmarter team!
How to prepare for a job interview at LUQ Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Project Administration Officer. Familiarise yourself with the key tasks like managing customer inquiries and coordinating service operations. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction with customers and contractors, practice your communication skills. Be ready to discuss how you've effectively handled customer inquiries in the past. Use examples that highlight your excellent telephone manner and ability to communicate clearly, both verbally and in writing.
✨Demonstrate Your Organisational Skills
Prepare to talk about how you manage your time and prioritise tasks. Think of specific instances where you've successfully juggled multiple responsibilities or met tight deadlines. This will showcase your strong organisational skills, which are essential for this position.
✨Bring a Can-Do Attitude
Throughout the interview, maintain a positive and proactive attitude. Employers love candidates who can adapt to change and tackle challenges head-on. Share examples of how you've approached problems with a solution-focused mindset, and be sure to express your enthusiasm for contributing to the team.